Process mapping is a way through which processes can be illustrated in a graphical manner. With the help of this method, it is possible to map the relations, process steps, key points and the ‘flow’ of the process and create an overview of the processes and relations.

Process maps offer a basis for the discussion about the current state of the processes. It allows better ways of functioning to be found and the development of a vision for the future is stimulated. These discussions and the overview make it possible to constantly attune for the changing circumstances.

What Can Process Mapping Do?

Every organization or company delivers products or services to its clients through a set of related activities. Process mapping helps to ensure that the client indeed receives the desired product or service. It does so through one or several of the following of its functions:

• It visualizes the processes, thereby ensuring that all those involved have the same idea about them.
• It ensures clear communication of processes, tasks and responsibilities.
• Employees will experience the processes as more effective and efficient.
• It enables the quick documentation of processes.
• Analysis through process mapping can help identify risks, bottlenecks and/or problem areas in a process.
• It assists in developing new processes and understanding how already existing processes interact with each other.
• It helps define the output and the required input to reach this.
• It can train employees when a new process is implemented.

By and For Whom?

Who does the process mapping and who can take advantage of it?

• For clients: more effective and efficient processes will surely benefit the client.
• For stakeholders: a company with well-balanced processes, has its costs in order; is reliable and has a high productivity, all matters that ensure a good return.
• For and by those involved in the processes being discussed: their input is required to get a detailed view of the processes, and the eventual conclusion may help them grow in their role and increase effectiveness and efficiency.
• For and by project leaders: their input is also required to get a complete picture and it helps them to determine the feasibility of the company (or project) goals.
• By quality managers: they will take on the role of advisor and facilitator of the process mapping. If they are lacking or not doing a good job, their role may be taken over by facilitators and/or consultants respectively.