Zenni Optical vs. FramesDirect vs. GlassesUSA: Top Eyeglasses Sites Comparison

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These three companies all receive high marks across the board from customers. While they all provide quality products, each has a certain set of strengths that sets it apart. Zenni Optical provides the lowest cost options, and the best website and custome

Zenni Optical

Pros and Cons

Pros

  • All glasses include free anti-scratch coating and UV protection

  • Standard single-vision 1.5 index lenses are included in each pair

  • Glasses come with a case and a microfiber cleaning cloth

  • Fantastic, detailed filtering options for searching inventory

    • filter by who you're shopping for (men's, women's, unisex or even kids)

    • type of frame (rimless, full-rim or half-rim)

    • shape (rectangle, round, aviator and oval)

    • frame size (small, medium or large, not the actual measured size)

    • price ($6.95, $9.95, $12.95, $15.95 or $19.00 up)

    • color, and there are 20 choices

  • More than 3,000 frames available

  • Coupons available
  • Offers sunglasses, reading glasses and goggles for various sports

  • The page for each option features complete dimensions including weight, a detailed description, a list of any variable options including special lenses like bifocals

  • Along with photos of each product you can “try them on”; use the “Frame Fit” widget: this lets you upload a picture of your face and see how different frames look on you

  • Special lens options include: anti-reflective lens coating, high-index single-vision lenses, polycarbonate lenses, polarized lenses, bifocals, hybrid polycarbonate photochromic lenses, tint color choices (but not sun-tint), tint darkness choices of 10%, 50% or 80%, and transitions lenses

  • Clip on sunshades are available for most styles

Cons

  • No 100-percent satisfaction guarantee is provided

  • No brand-name frames here

  • No trifocals available

  • No expedited shipping offered

  • No contact lenses

  • No price match guarantee

Actual customer photo of Zenni Optical purchase found here

Basics

  • Ordering

    • You can cancel your order within 24 hours of placing it without penalty

    • It takes between three and five days for them to make standard lenses, and up to one to two additional business days for specialty lenses

    • For most glasses you can get them between one and two weeks after your order to receive them

  • Shipping

    • All orders receive standard mail shipping

    • Shipping cost is $4.95 no matter how many pairs you order

    • Orders over $50.00 receive free shipping

    • Will ship to Canada for $9.95 or $15.95 for expedited service

    • Shipping for all other countries is $38.95

  • Warranties/Guarantees

    • Will correct defects in order fulfillment so long as you enclose a return authorization number, you pay for shipping

    • Must return in original case

    • If you return them because you just don't like them even though they were right they will refund 50%

    • Returns must happen within 30 days after delivery date

  • Customer Service

    • A toll-free number is staffed every day.

    • Email support

    • Live chat assistance

    • Blog with customer feedback and shopping tips

    • Help guides on website

FramesDirect

Pros and Cons

Pros

  • More than 100,000 frames available

  • All glasses include free anti-scratch coating and UV protection

  • Brand-name frames available

  • Search by brand name (organized alphabetically), bestsellers and price

  • Filtering options include price ranges, size and type of frame, color, frame material, prescription, type of use or shape

  • You can order frames without lenses if you like

  • Great detail on the page for each set of frames including dimensions, a detailed description, product reviews and testimonials from customers

  • Price Match Guarantee ensures that whatever the listed price on the frames, it will be at or below all other options

  • More than 500 name-brands available

  • “Face Shape Guide” describes which frame types are best and worst for the size and shape of your face

  • “FrameFinder” lets you upload a photo and virtually “try on” examples of hundreds of styles

  • Special lens options include: anti-reflective lens coating, high-index single-vision lenses, polycarbonate lenses, polarized lenses, hybrid polycarbonate photochromic lenses, tint color choices (but not sun-tint), progressive lenses, bifocals, trifocals and transitions lenses

  • More than 170 kinds of contact lenses and you can order as many as 20 boxes at a time

  • For everything except contacts you get free overnight shipping for orders of more than $99.00.

Cons

  • Website is only so-so for searching, filtering and browsing, and since there are more than 100,000 choices this can be a problem

  • No 100-percent satisfaction guarantee is provided

Actual customer photo of FramesDirect purchase found here

Basics

  • Ordering

    • You can cancel your order within 48 hours of placing it without penalty

    • It takes between two and four business days for your frames to be ready

    • It takes two to five additional business days to manufacture the lenses

    • Shipping ranges run between one and four days, so delivery times run between four and eleven days

  • Shipping

    • Choose between first class mail, priority mail and overnight shipping

    • Shipping cost is $5.95 for glasses and $8.95 for contacts

    • Orders over $99.00 receive free shipping

    • Will ship anywhere in the world—price varies by destination

  • Warranties/Guarantees

    • Will correct defects in order fulfillment, no charge for shipping, with original packaging included

    • If you return them because you just don't like them even though they were right they will refund 50%

    • Returns must happen within 30 days after delivery date

    • Free exchange or store credit for frames, sunglasses and unopened boxes of contacts so long as products are returned within 30 days of delivery

    • Glasses without lenses get exchange or credit only

    • Refunds are also available within 30 days of delivery for unopened boxes of contacts and frames without lenses for full amount minus a 10% restock charge

    • Refunds are also available within 30 days of delivery for frames with lenses for full amount of frames and 50% of lens costs minus a 10% restock charge

  • Customer Service

    • A toll-free number is staffed every day except Sunday.

    • Email support

    • Company blog with tips

GlassesUSA

Pros and Cons

Pros

  • Standard single-vision 1.5 index lenses are included in each pair

  • 100% satisfaction guarantee

  • Rigorous “5 stripes” inspection process enhances quality standards

  • Polished lens edges, free case and polishing cost cloth come with every set of glasses

  • Search By categories include shape, brand, material, prescription, size and brand

  • “Try-It Mirror” lets you upload your photo to “try on” glasses

  • Each single-vision, bifocals, trifocals and progressive lenses are available for all frames and reading glasses are available for some frames

  • Numerous and varied discounts, coupons, clearance items and bulk discounts are available

  • Fastest shipping times

Cons

  • Anti-scratch, anti-glare and UV-protection coatings are available but none are free

  • Various color tints but no polarized lenses are available

  • No contact lenses

  • No clip-on sunglasses

  • Fewest customer service options

Actual customer photo of GlassesUSA purchase found here

Basics

  • Ordering

    • It takes between three and six days to manufacture the lenses

    • Shipping ranges run between two and four days, so delivery times run between five and ten days

  • Shipping

    • Choose between priority mail ($8.95) and courier shipping ($19.95)

    • Orders over $99.00 receive free shipping

    • Will ship anywhere in the world for no more than $24.95 courier delivery which takes three days

  • Warranties/Guarantees

    • No questions asked return policy for full refund plus refund of shipping costs for 30 days after delivery with no restocking fee except for premium tagged frames (20% restocking fee applies)

    • 110% price guarantee states that if you find a lower price anywhere else they will refund 110% of the difference

  • Customer Service

    • A toll-free number is staffed every weekday

The Roundup

Best lens enhancements that come included: Zenni Optical

Best selection of frames: FramesDirect

Best guarantee and return policy: GlassesUSA

Best website and filtering options: Zenni Optical

Best brand-name offerings: FramesDirect

Best international shipping options: GlassesUSA

3 comments

Ernesto Rodriguez
10
Posted on Jan 30, 2019
H V
0
Posted on Jun 3, 2015
Jeffrey Martin
0
Posted on Aug 21, 2013