5 Chatbots That Will Boost Conversion on Your Shopify PageLive Chat Software
By 2020, Gartner predicts that chatbots will manage 85% of customer service interactions. That’s because chatbots are popular among consumers, and for good reason.
Chatbots can significantly speed up customer service inquiries. One study found chatbots reduced the average response time from 38 hours to just 5 and a half minutes! Chatbots can point customers to a particular product they’re looking for, answer common FAQ, or help them check their order status. Chatbots give customers the answers they need, fast.
But chatbots are popular among brands, too.
Why Chatbots Are the Latest eCommerce Trend
According to IBM, businesses spend over 1 trillion (yes, that’s trillion with a t) on customer service calls each year.
A chatbot, on the other hand, can answer up to 80% of the typical questions your customers have—immediately. That frees up your staff to handle more complicated questions, quicker, effectively reducing your overhead costs while improving customer satisfaction.
But chatbots can do much more for eCommerce brands, beyond answering customer service inquiries and lowering support costs. Add a chatbot to your Shopify store, and you suddenly have 24/7 customer service—even if you don’t have a single human agent on staff.
Better yet, you can use chatbots to boost your store conversions. Increase cart totals by having your chatbot suggest related products to the ones a shopper has already added to their cart. Motivate customers to buy now, by having your chatbot notify them that there are only a limited number of items left in stock. Build your email list with an easy chatbot subscription form, so customers never miss a future sale or promotion.
Today’s online shoppers expect immediate responses from the eCommerce brands they shop with. Host a chatbot on your Shopify site, and you can give your customers the service they expect.
Boost Your Shopify Store Conversions With These 5 Chatbots
Ready to see what a chatbot can do for your Shopify store? Checkout these top conversion-boosting chatbots for Shopify stores.
The Gobot chatbot app for Shopify checks all the boxes for an eCommerce chatbot, and you can get started with a single click. Seriously, after installing, you just click a button to populate the chatbot with your entire store catalog.
Once the bot is set up, it gets to work growing your store’s bottom line. When shoppers arrive at your Shopify site, it greets them and helps them find what they need, whether that’s a particular product, a discount code, or style advice. It’s like giving your customers their own personal shopping assistant!
With this level of personalized customer service, customers are more likely to stay on your site, engaging with the chatbot and exploring your products. Besides cross-selling and up-selling, the Gobot app can also schedule appointments with your customers (great for Shopify stores that have a B2B side to their business) and collect their feedback (providing you with invaluable customer insights to inform your eCommerce strategy). The chatbot app also integrates with Mailchimp, Aweber, and Constant Contact for email marketing.
Our favorite part about this Shopify chatbot is that it’s simple to setup. Customize the look and feel of your bot to match your branding, either by choosing from one of their pre-made templates or creating your own with their drag-and-drop builder.
The Gobot chatbot is fun, too. When you write your chatbot scripts, you’re not limited to text and images. As seen in the screenshot above, you can delight your customers with a Shopify chatbot that sends GIFs and videos.
2. Octane AI Messenger Marketing
The Octane AI Facebook Messenger chatbot is appropriately named. It basically takes what Gobot offers, and supercharges it.
With the Octane AI chatbot, you can automate a variety of campaigns using Facebook Messenger, including purchase follow ups, win-backs, up-sells, and more. You can also send standard information like order and shipping confirmations. Give the chatbot more “fuel” to work with by uploading your own Facebook Custom Audiences and integrating it with your Facebook Ad campaigns.
Want to personalize your promo codes? No problem. This chatbot offers the gamut of promo codes, from BOGO offers to flash sales and daily deals.
Some of the Shopify stores using the Octane AI chatbot include Royal Caribbean, Live Love Polish, and GoPro, just to give you an idea of the range of industries this chatbot supports. For the average Shopify store, Octane AI claims to have produced a 5% to 30% increase in revenue, with a 11% abandoned cart recovery rate and 80% average open rate.
Price: Starts at $9 to $209 per month, with a 30-day free trial. The price is driven by the number of active Messenger contacts you have.
The bread and butter of the SallyBot app is managing your run-of-the-mill customer service requests after a sale has already taken place, like order tracking and returns. And it’s great at that (on average, it closes 80% of post-sale customer service tickets).
But for the purposes of this article, let’s look at all the other awesome features this app has to offer your Shopify store.
SallyBot provides three different upsell functions, including personalized coupons, featured products, and store credit offers.
You can also use SallyBot to request customer reviews after the product, providing your Shopify store with the valuable social proof it needs to sell more products.
Finally, you can broadcast a personal message to all of your customers at once, which can be especially useful during seasonal promotions and holiday sales.
Price: $9.99 to $99.99 per month, with a 14-day free trial. Your pricing plan depends on the number of orders you have per month (200, 500, 2,000, or 10,000).
4. Abandoned Cart Messenger Cartback
With the average cart abandonment rate hovering just below 70%, it’s worth it to do everything you can to reduce that scary stat for your Shopify store.
The Abandoned Cart Messenger app, by Cartback, can help. This Shopify app is simple in focus, but very effective. It connects to your store’s Facebook page, so it can keep reminding customers to return their lonely carts. No more are you limited to exit popups and email follow ups.
If a shopper adds something to their cart and leaves your site, this Shopify chatbot will remind them about it up to three times via Facebook Messenger. You can also use the chatbot to otherwise strengthen your relationship with these customers, as well as the ones who don’t abandon their carts—with requests for reviews and personalized upsell offers. Last time we checked, both of those also increase conversions.
How does this chatbot get permission to message your Shopify customers? It’s quite clever actually. Simply add a checkbox beneath your “Add to Cart” buttons to receive a discount code (see the above screenshot). Once they click the checkbox, they get the promo code—and you get their permission to message them on Facebook.
Even if you already use a Shopify app to email customers after they’ve left your site, you still need this chatbot. Some businesses are reporting Facebook Messenger to have 2 to 6 times higher open rates than email, and that’s just among the customers who leave an email address. For the ones who don’t, you can still contact them via Facebook with this Shopify chatbot.
Price: $9 to $29 per month, with a 30-day free trial. The price depends on the number of message recipients, as well as any additional features you select with your plan.
Just getting started with chatbots? Start small with Kai, the product recommender chatbot by ZipThunder.
This Shopify chatbot is designed to make it easier for shoppers to navigate your product catalog, directing them towards the products they’re most likely to purchase. The Kai chatbot does this by acting like an in-store salesperson, greeting and getting to know your site visitors through a series of questions.
Based on their answers, the chatbot learns their preferences and suggests products. It doesn’t just narrow their choices from a product category to a specific product line; it further tailors their suggestions based on their budget. To respond, customers can simply tap a button. It’s easy and fun.
These aren’t random guesses either. If the shopper is logged in, the chatbot uses their previous purchases to inform the suggestions. If they’re not logged in, it relies on industry-wide data from other eCommerce stores.
Honestly you can’t go wrong with any of the chatbots we’ve recommended above. Add one of these to your Shopify store today, and get ready to see your conversions tick up.
Using one of the paid chatbot apps? Once your free trial is up, make sure to save with these Shopify promo codes.