Sfax vs eFax vs MyFax: Cloud & Electronic Faxing Services Compared
EducationSfax vs eFax vs MyFax: Cloud & Electronic Faxing Services Compared
Introduction
Like almost everything else in business, and in life, faxing is now mostly accomplished through the Internet. While faxing capabilities have been available in computers for many years, faxing online has increased in popularity. Problems of busy signals and lost connections are eliminated and multiple recipients can be faxed simultaneously. The companies below are comparable in what they offer and with their pricing structure. Each one is better for certain businesses, mainly depending on volume of faxes sent and received.
MyFax
About
MyFax is a Canadian Internet faxing company based in Ottawa, Ontario. Launched in 2009 by Protus IP Solutions, MyFax is closing in on a half million subscribers. The company was acquired by j2 Global Communications, Inc. in 2010. JS Global are also the owners of eFax.
MyFax allows for faxes to be sent through:
MyFax also has an app for the iPhone which you can download for free from the Apple App. Store.
Website
The MyFax website is simple and easy to navigate. Signing up isn’t complicated. You can choose from the three available plans. Signing up for the free trial is the best option because even if you exceed the fax limit, you can pay for the extra sent and received pages. You can set up service or contact customer service through the MyFax website as well.
Price
MyFax offers a free 30 day trial on its best value subscription service. With this trial, customers can receive up to 200 fax pages per month and can send up to 100. The subscription works with five email address, you can obtain a local fax number or a toll-free number at no additional cost. There are no setup fees, no contract and cancellation can be done at any time. If customers exceed their allowance of fax pages, they can pay ten cents per page.
Three Price Plans
- $10 per month, 300 pages (100 sent, 200 received). An annual plan is $9.17 per month.
- $20 per month, 400 pages (200 sent, 200 received)
- $40 per month, 800 pages (400 sent, 400 received)
Corporate rates are also available. You can request a quote through the MyFax website.
Customer Service
Around the clock customer service is available via phone or email. You can contact customer support for billing or technical issues. MyFax maintains separate phone numbers and email addresses for both and they are available 24/7.
Social Media
MyFax maintains social media accounts with the following:
Video
eFax
About
EFax is also owned by j2 Global Communications. The same service of sending and receiving fax transmission digitally is offered by eFax. The service also offers mobile apps, digital signatures and allows for file sharing. The company was founded in 1997 as a service of JetFax, a maker of fax machines. In 2011, j2 purchased the rights to use the name.
Website
Signing up for service is easy through the eFax website. Select the “Getting Started” tab from the home page, enter your country, state and city, then choose a fax number. Enter an email address where faxes will be delivered and then activate your account. You will provide credit card information on the next page. The How It Works section of the website give a step-by-step guide on how to send faxes using the phone app as well as online. The website also contains a number of videos, tutorials and infographics.
Price
The pricing structure for eFax is fixed at a monthly subscription fee of $16.95. There is a one-time activation fee of $10. The monthly fee included 150 outbound pages and 150 inbound pages. Each additional page sent or received is ten centers per page.
Customer Service
Customers can contact eFax through the website email form or by calling their Sales and Service toll-free number. Subscribers can also access the FAQs page through the site to find quick answers to their questions.
Social Media
EFax maintains a blog as well as social media accounts at the following sites:
Video
SFax
About
Not to be confused with Sfax, the city in Tunisia, sFax is an online document management company used primarily by the healthcare and lending industries to transfer sensitive documents electronically. Sfax is a part of the Scrypt company which merged with Axacore in 2015. Scrpyt also owns XDOC and FaxAgent. While they perform the same electronic fax capabilities, they are used primarily for transferring and storing sensitive healthcare documents.
Website
The Sfax website is easy enough to navigate with drop down menus and a lot of information and links on every page. Using sFax requires creating a secure password and signing up for an account.
Price
Sfax offers the most options for pricing with six plans. Additional pages for all plans is ten cents per page. Here is a breakdown of the monthly pricing plans:
- Solo, $9, 100 total pages (faxed and received)
- Basic, $15, 175 total pages
- Standard, $29, 350 total pages
- Plus, $49, 700 total pages
- Contender, $99, 1,500 total pages
- Pro, $159, 2,500 total pages
The first four tiers include 1 year storage, a toll-free fax number, unlimited users and a custom cover page. The Contender and Pro plans also include download and API service`. Annual plans are also available.
Customer Service
The sFax website has a number of videos to help subscribers send, receive, edit and manage faxes. You can also call the company toll-free or email them using the form located at their online help desk.
Social Media
Sfax maintains a social media presence with the following: