Quill vs Office Depot vs Staples: Price, Service and Websites Compared

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Office supply stores should carry everything our home office and businesses needs on a daily basis. These types of office supplies can include simple cleaning products, notepads, pens, computers and office furniture. Customer service, how the website fun

Quill

Quill is an office supply store that might not be as well known as other office supply stores, but they have a large selection of office supplies. Quill has been in business since 1956 and they have 12 distribution centers from California to Pennsylvania for fast delivery of your orders. Quill is the largest mail order office supply store in the United States. Their corporate headquarters are in Illinois and they have an A+ rating from the BBB. In 1998, Staples purchased Quill for $685 million.

Quill Website

Their website has a clean look to it and is easy to get around. Their main categories and departments are located on the left hand side of the page which you can click on and view the subcategories. Their main categories include:

Quill’s website has a fast reorder section that will help you make your reorders quickly and easily. Quill also features a fast catalog order section. Their ink and toner search is easy to use. You can search for a brand, model or ink number.

The Quill home page and product pages are fast loading and simple to use. The main page clearly shows current discounts and offers.

Quill Service

Quill has fairly good customer comments. The main complaint from customers was being shipped the wrong item. Some customers wrote that they ordered a product and received the wrong item. The complaints seemed minor and that Quill did correct the problems, yet the customer was angry it took 7 days to fix. ResellerRating.com gives Quill an overall rating of 4.83/10 based on 46 reviews including the following comments.

  • "Ordered two small items Monday night with free shipping. Received the first on Wednesday and the second on Thursday! One small issue: the order confirmation said I would get 1 shipment, so when the first arrived I thought they had forgotten the other item…”
  • "Great service and superfast shipping. Love the free gifts with orders, too. I recently had a chance to call their customer service and my issue was resolved quickly and efficiently. (I needed a price adjustment because an item I purchased went on sale - they cheerfully issued a credit) A+"
  • "I order from Quill all the time and have for about 8 years. Always fast shipping and never any billing issues. The prices are great. I have to wonder why there is a concerted effort to move business away from Quill? If other stores are losing business then lower your prices to compete. I will continue to send Quill 95% of my business due to the great service and prices."

Quill Coupons

Quill Free Shipping

Quill offers free standard shipping on all orders that ship standard shipping within the 48 continuous United States. Furniture is shipped free via tailgate delivery.

Office Depot

Founded in 1986, Office Depot is a popular and well known office supply store with retail stores located throughout the United States in addition to their online store. Office Deport recently merged with Office Max to form a large global office supply store. Both Office Depot and Office Max maintain their separate office supply stores.

Office Depot Website

Office Depot’s website is nicely laid out with everything easy to find. They display current discounts and ads on their main page with their category departments at the top of the main page. Their categories are:

The Office Depot search engine works well. When you start to enter in a search word, the search engine will show you several possibilities for quicker searching or you can continue entering in your own search phrase. Office Depot’s search engine will take you directly to what you have searched for.

Once on the Home depot page of products you are looking for, you can then further refine your search by:

  • Category
  • Brands
  • Price
  • Availability
  • Featured Items
  • Other refinements depending on the type of product you are searching for.

You can sort your search results by:

  • Best Match
  • New Arrivals
  • Highest Rated
  • Price – Low to High
  • Price – High to Low
  • Brand A-Z
  • Brand Z-A
  • Product Description

Office Depot Service

Office Depot has very good customer ratings and customer comments. Office Depot was awarded the Stella Service Excellent badge in 2013 where they are rated 4.5/5 stars.  They were also awarded the Bizrate.com Circle of Excellence Award in 2003. Office Depot has been rated the following by Bizrate.com.

  • Overall rating of 8.9/10.
  • Would shop here again: 9.0/10
  • Design of the website: 8.6/10
  • Ease of finding what you are looking for: 8.7/10
  • Product Selection: 8.8/10
  • Customer Support: 8.6/10
  • Satisfaction of checkout: 8.8/10
  • Prices relative to other online stores: 8.6/10

The main complaints, as with most large online stores, concerned customer service and receiving incomplete orders. As you can see from their ratings, most Office Depot customers had a good online experience.

Office Depot Coupons

Office Depot Free Shipping

Office Depot offers free pickup at any Office Depot store. These orders must be placed at least 2 hours before the store’s closing time. Office Depot also offers free shipping for orders of $50 or more. If you place your order online or by phone by 5 PM or by 3 PM local time by fax, your order will be delivered the next business day.

Staples

Founded in 1986, Staples is another well known office supply store with retail stores throughout the United States and in 26 countries in addition to their online store.

Staples Website

Staples website promptly shows their current discounts and sales. They also have an easy reorder feature and another feature that allows you to quickly order by item number without having to go through the entire website process. Their categories are broadly listed with the following categories:

  • Products which list all of their office supply subcategories.
  • Technology lists all of their computers, computer accessories, shredders, phones and other technology products.
  • Service category lists all of the services they provide at their local stores.
  • Shop by Industry includes retail store, education, healthcare.

Their Staples search engine works well. When you enter in a search word, the search engine will show you possibilities or you can continue to search on your word or phrase. The search engine took me directly to the products I was looking for. You can further refine your search results by:

  • Shop by Use
  • Environmental
  • Brand
  • In Store Availability
  • Price

I searched for laser printers and was given many other search refinement options for different printers. I could sort my results by:

  • Price – Low to High
  • Price – High to Low
  • Name (A-Z)
  • Name (Z-A)
  • Top Rating

Staples Service

Staples does not have many online ratings or customer comments like the other two office supply stores do. None of the usual rating services have Staples rated or show customer comments. The website CustomerServiceScoreboard.com does list Staples as having the following customer statistics.

  • 77 Positive Comments
  • 228 Negative Comments
  • An overall rating of 64.25 out of a possible 200.

Most complaints concerned problems with the retail stores and not the online store. Most complaints dealt with poor customer service. Other complaints were about wrong orders and not in stock products once the product had already been ordered.

Staples Coupons

Staples Free Shipping

Staples offers free shipping if you are a Staples Rewards member.

Office Supply Price Comparisons

Office supply stores are in stiff competition with each other on most products, especially ink and toner products. Each store has weekly sales and discounts with Staples offering a price match guarantee, which will match the price of any online competitor including Amazon.com. Below are a few office supply price comparisons.

Acer V196HQLAB 18.5" LED LCD monitor, black

  • Quill - $88.99
  • Office Depot - $72.99
  • Staples - $77.99

Canon BCI-3eBK black ink cartridge

Avanti 1.1 Cu. Ft. 1000 Watt Microwave

  • Quill - $172.99
  • Office Depot - 184.99
  • Staples - $236.99

HP multipurpose paper, 8 1/2" x 11", case

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