eSaleRugs, eCarpetGallery and RugsUSA: Rug Quality, Customer Reviews

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Adding rugs to your home can add warmth, comfort, and character, muffle loud footsteps and hide problems with a hardwood floor. Small rugs, also known as area rugs and accent rugs can transform any room from dull to bright. Area rugs come in different siz

Rug Materials

You can buy rugs made out of different materials that have different characteristics.

  • Nylon and polypropylene rugs are UV and water resistant and hold their colors well. Nylon is the sturdier of the two and polypropylene fibers can become crushed over time.
  • Cotton rugs are a little cheaper in price but can wear out quicker and will show the dirt more than nylon rugs. Cotton rugs can be washed in a washing machine.
  • The most durable fiber is wool. It will last a long time and will not flatten. There are natural and synthetic wool rugs.
  • Many rugs are made of natural fibers that include cotton, jute, sea grass, silk, sisal and wool. 


When shopping for a rug, you will come across different types of weaves that are used to make the rug.

  • Hand-knotted or pile weave are the best and most durable rug. The more knots per square inch, the better the area rug can be. The knots per inch in a hand-knotted rug vary from 40 knots to 1,200 knots per square inch.
  • Hand-tufted rugs are not made with knots and can be hand made or made with a machine. Usually hand-tufted rugs and hand-hooked rugs are made with a modified drill gun.
  • Flat-weave rugs are pile-less rugs that are made using an automated loom and are sometimes called a power-loomed rug. Since they are pile-less, they will be thinner than hand-knotted rugs.
  • Machine made rugs do have some advantages over hand-made rugs. They can be water and mildew resistant and depending on the fiber are machine washable. Machine made rugs will cost much less than a hand-made area rug. Machine made rugs are usually 3/16” to 1/2” thick.

Rug Thickness and Pads

The thickness of a rug varies by the type of weave and material. Most machine made rugs are between 3/16” and 1/2” thick. Most other rugs will be 1/2” thick, usually 1/4" base and construction and 1/4” rug surface. Separate padding will be needed for rugs that can slip on the hardwood floor which can be dangerous. If a rug will be under furniture, there might not be a need for a pad under the rug. If a rug is just sitting on a hardwood floor, than it can be move easily and slippery and a pad should be used.

Color Disclaimer

When you read customer comments, keep in mind that there can be differences in the actual colors in a rug compared to what customers see online. This is because of the differences in monitors. Most companies, whether it is rugs they sell or any other product where color is important will have this disclaimer.


eSaleRugs, located in Fort Mill, South Carolina, has been in business for 45 years and is the world’s leading seller of Oriental and Persian rugs. In addition to Oriental and Persian rugs, eSaleRugs also sells the following types of rugs.

  • Modern rugs
  • Tribal rugs
  • Ziegler rugs
  • Shag rugs
  • Hand-knotted rugs

You can shop for area rugs by color, size, weave or pattern.

eSaleRugs Customer Comments

Reading customer reviews is a good way to find out exactly how customers view the company and their products. eSaleRugs has the following excellent ratings.

  • Google Checkout Reviews has rated eSaleRugs 4.9 out of 5.
  • gives eSaleRugs an overall rating of 10 out of 10.

Customer comments about eSaleRugs area rugs and quality of their rugs include the following from Google Checkout Review.

  • Excellent merchant. The products were shipped quickly and packed well. The quality and value were great and better than expected.” ~ By Martin – November 14, 2012.
  • Lovely! I received my rug as what was promised in its description. The photos were exactly the same as what I got. So, you can make sure that you are seeing the actual product in the photos! I throw this rug in my dinning room and love it.” - By Shopper - Nov 13, 2012
  • We received the delivery in time. And we are satisfied with quality.” ~ By JiangbeiF - Nov 14, 2012

Customer comments from can also be revealing since they talk about specific products.

A customer comments about a 2’6” x 8’2” hand-tufted wool Gabbeh rug. “Quality of rug is fantastic. I ordered 2 for my front hall. They are thick and soft and cushy, everything you want in a rug. However.......The color is not as depicted. I feel the color online is a lighter green with the stripes a softer red. Actual color: forest green with bright red. While this is still working in my home (although I had to make some accessory adjustments) and I won't return them, I do wish they were more true to the color online.”

eSaleRugs hand-tufted wool Gabbeh rug

A customer comments about a 6’ by 9’ red hand tufted wool Gabbeh rug they recently purchased.

Looks so good in the room, everyone comments on it. It's a rich color, thickness is wonderful, very, very nice.” ~ By Plucas

Hand-tufted wool Gabbeh rug

This Ivory Persian Kashan Round Rug has 100 knots per square inch and the following comment, "Nice rug. The blue is very blue, not the muted blue you'd see with a wool rug, but the blue is less than a 10th of the overall area of the rug. . This rug is thicker than most at this price range. My only complaint is that it was not rolled well and it's taken a run with my steamer to get the fold/bumps out. Minor issue. All in all a good buy.” By Shopperd ~

Ivory Persian Kashan Round Rug

eSaleRugs Guarantee

eSaleRugs has a Triple Guarantee.

  • Best Price Guarantee. If you find any of their rugs at a lower price, they will match the price plus take an additional 25% off.
  • 100% Satisfaction Guarantee
  • Lifetime Replacement Guarantee. If the rug begins to unravel, fray, lost its color or show signs of a manufacturing flaw, they will replace the rug free of charge.

eSaleRugs Summary

Almost all customer comments about eSaleRugs were positive about the quality, rug colors, customer support and help. The few negative comments were only about a rug shedding and a rug that was delivered with damage. eSaleRugs promptly replaced the damaged rug. 


eCarpetGallery has sold more than 1 million rugs since their founding in 1997. Their main office and warehouse is located in Montreal, Quebec with warehouses also in New York and New Jersey. eCarpetGallery sells the following types of rugs:

  • Oriental
  • Traditional
  • Modern
  • Tribal
  • Vintage

Their web site has a helpful Ask A Designer section that allows you to email rug questions to an actual designer who can help you pick the right rug for your home.

eCarpetGallery does not have a brick and mortar store, they have their online website store and an eBay store. Their eBay store has a seller score of 41,019 and excellent ratings and customer comments during the past 12 months:

  • 3,256 positive comments
  • 20 neutral comments
  • 26 negative comments

eCarpetGallery Customer Comments

A buyer on eBay had this comment about this hand-knotted Aubousson Harrir Rug. “Fabulous rug and value! Superb service! Excellent seller.”

Another buyer on eBay wrote, “Beautiful rug, just as described, excellent Ebay seller!” describing her new 5’9” by 8’ Hand-knotted Carpet Royal Kazak Tribal Wool Rug.

This eBay buyer bought a 6'8" by 9'8" Classic Enchantment Rug and had this comment, “Thick and heavy rug - love the colors. Quick shipping”.

Images from eCarpetGallery eBay store

Their website also has customer testimonials that include:

  • Luxe chenille texture, beautiful colors & quality. VERY pleased with the rug”. ~ Christy in New York
  • I have been very pleased with the quality of the rugs I have purchased and the speedy delivery. I'm on a limited, fixed income and still have been able to purchase lovely rugs for my home. You are my favorite internet seller!” ~ Joshua in Illinois
  • Impeccable quality - looks stunning, speedy delivery, and free shipping” ~ Mandy in Florida
  • I am thrilled; this beautiful rug really ties the room together!!! I have always admired handwoven rugs, but they have always been way out of my price range. EcarpetGallery has finally made beautiful vintage rugs affordable! The customer care is superb, my order shipped quickly, arrived in great condition, is exactly as described. I am thrilled with my order, Thank You.” ~ Pandora in North Carolina

eCarpetGallery Guarantee

  • eCarpetGallery has a Low Price Guarantee that states if you find the rug cheaper at another place, they will beat that price by 10%.
  • A 30-day money back guarantee if you are not completely satisfied.

eCarpetGallery Summary

Of the thousands of positive comments about eCarpetGallery, there are only seven negative comments in the past 12 months. A few negative comments were about the color differences between the internet picture and what they received. The positive comments were about the good price for the rug, fast shipping and quality of the rug.


In addition to their online store, RugsUSA has an outlet store at 106 East Jericho Turnpike in Mineola, New York. RugsUSA sells rugs in the following categories.

  • Contemporary
  • Traditional
  • Animal Print
  • Outdoor
  • Kids
  • Shag
  • Natural Fibers
  • Braided

RugsUSA also sells furniture, pillow, lighting, bedding, clocks, mirrors and artwork.

RugsUSA has more customer ratings and reviews than the other stores do. With RugsUSA, their ratings and reviews not only reflect the rugs they sell, but also the furniture and other items.  RugsUSA has the following customer ratings.

  • Google Checkout Review rates them a 4.5 out of 5.
  • gives them a 7.48/10.
  • Epinions gave RugsUSA an overall rating of 4/5.

Their listings on have customer comments and ratings for many of their rugs. Comments about the Safavieh Soho Contemporary Wool Handmade rug were excellent except for the following problem, which several customers mentioned.

I got the small size as an entry-way, interior rug to go next to my orange, mid-century modern door. I get so many compliments on it! The only negative is that the threads that create the starbursts--which are more like little ribbons than normal rug threads--work their way out of the weave. It still looks fine, but I assume at some point it will begin to look, well, thread-bare.”

Safavieh Soho Contemporary Wool Handmade rug customers gave the Heritage HG628A Gold Oriental Rug a rating of 4.5/5. You can buy this rug in different colors and sizes including square, round or rectangle runner size. This rug is 0.6” (1/2”) thick.

  • “These rugs are high quality and the prices are amazing, the wool pile is top notch. I have spoken to Safavieh on the phone regarding an order in the past, they were so helpful and pleasant to deal with. Thank you Safavieh, these add beautiful touches to my home.”
  • “The carpet was delivered promptly and it looks exactly the same as its depiction on the website. The carpet also appears to be of a very high quality, flawlessly constructed. I am very pleased with this purchase, and I feel the pricing was an exceptional value. I would highly recommend the brand and style.”
  • “This area rug is very high quality. Thick and the colors are rich. I bought this for our powder room and it is perfect!”

Heritage HG628A Gold Oriental Rug

A beautiful rug with positive comments is the Anatolia AN547A Blue/Ivory Oriental rug. This rug is 0.6” (1/2 inch) thick.

I was very hesitant to buy an area rug online since the image was so small and the colors were not certain. But I did and am so pleased! The colors are much more vivid and beautiful. I did opt for a larger size than I had thought necessary and I would advise that for others. I would give 5 stars if the rug didn't shed so much - it leaves fuzz balls - you just have to vacuum it every couple of weeks. Still an awesome rug! UPDATE: Glad to report that the fuzz has long disappeared! Seems that it was only for a few weeks just after it arrived and now has ceased. It has proved to be a beautiful, quality rug and we just love it! Highly recommend it. I am updating my rating to 5 stars!

Anatolia AN547A Blue/Ivory Oriental

RugsUSA Guarantee

RugsUSA has the following guarantees.

  • Price Match Guarantee. They will beat any competitor’s prices by 10%.
  • 30-day Guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for an exchange or refund.

RugsUSA Summary

Many of the negative customer comments were about not receiving their products, yet. Positive customer comments were about the quality of the rugs for the cost and quick delivery time. 

1 comment

Francois Hagnere
Posted on Jan 14, 2013