When planning to remodel or update your home, it can be a daunting task.  What styles will you choose; and more importantly, how much is it going to cost?  The following report will look at three home improvement online stores and their strengths and weaknesses.  

eFaucets

eFaucets offers the best name brands in kitchen and bathroom plumbing all in one place! eFaucet’s mission is to make remodeling your kitchen or bathroom easy and enjoyable as possible.   eFaucets offers the following name brand and more:

• American Standard
• Belle Foret
• Blanco Faucets
• Bemis
• Brizo
• California Faucets
• Danze Faucets
• Delta Faucets
• Elizabethan Classics
• Elkay
• Gohe Faucets
• Kraus
• Moen

eFaucets offers the following to beautify your kitchen and bathroom.

• Faucets
• Sinks
• Lighting
• Accessories

Trustworthiness and Credibility

eFaucets.com is not accredited by the Better Business Bureau at this time, eFaucets does not have a BBB rating.  There are no records of customer complaints reported on their BBB profile. 

Payment Options

eFaucets offers convenient payment options in addition to credit card payments.  In addition to Visa, Master Card, Discover, and American Express, customers can pay for their purchases with Pay Pal, Bill Me Later, and Amazon Payments.

Pricing

Pricing of merchandise at eFaucets will vary depending on name brand.  According to a review of eFaucets.com, their prices are significantly lower compared to other retailers. Here are a few examples:

• Moen three function transfer valve trim  $103.69-$156.15
• Kraus 32 inch undermont 50/50 double bowl 16 gauge stainless steel sink       $277.46
• Hinkley ILT mini pendent           $159.00

Shipping Rates and Policy

eFaucets.com offers a variety of shipping options to make your online shopping experience pleasant.  eFaucets pride themselves on offering the lowest shipping prices for online kitchen and bath products. 

Shipping time frames are as follows:

• UPS Ground           3-7 business days
• UPS 2 Day Air       2 business days
• UPS Next Day Air  1 business day

For a limited time only, eFaucets.com will offer customers free ground shipping for orders $99 or more.

Return and Refund Policy

eFaucets offers a 30 Day return and exchange policy.  The following items will be accepted as a return.

• Merchandise that has not been removed from original packaging. 
• Merchandise that was not shipped correctly or was mispacked.
• Merchandise that has not been installed.
• Defective Merchandise
• Merchandise that is being returned within the 30 day return period.

Items that may be exchanged within 30 days:

• Defective Merchandise
• Merchandise that is the wrong color, size or style.
• Merchandise that was ordered incorrectly.
• Merchandise that was not shipped correctly or was mispacked.
• Merchandise that has not been installed.
• Merchandise that is being exchanged within the 30 day exchange period.
• Merchandise that is of equal or greater value.

Build

Build.com is an online home improvement store which offers name brand parts and accessories for your kitchen, bathroom, as well as sinks, showers, and toilets. 

• American Standard
• Moen
• Gohe
• Delta
• Kohler
• Kraus
• Danze

Trustworthiness and Credibility

Based on a grading scale of A+ to F, Build.com received an A+ rating with the Better Business Bureau.  Build has been BBB accredited since September 21, 2007.  Within the last three years, 47 complaints have been closed, and 15 complaints have been filed and closed with the Better Business Bureau.  Reasons for these complaints include the following:

• Advertising and sales
• Billing and collections
• Delivery issues
• Guarantee and warranty issues
• Problems with products and services

Payment Options

Build.com accepts all major credit cards including Visa, Master Card, Discover, and American Express. Additional payment options include:

• Master Pass
• Pay Pal
• Amazon payments

Pricing

Pricing of home appliances, parts, and accessories will vary at Build.com.  Build.com offers low prices for name brand merchandise. Here are a few examples:

• American Standard: Retrospect 27" Fireclay Pedestal Sink Only - Less Pedestal   $176.00
• Delta 50102 Shower Head      $62.69
• InSinkErator Garbage Deposer                        $210.00

Shipping

Build.com ships to the United States and Canada.  Build offers the following shipping options:

• Standard Ground
• 2 Day Air
• Next Day Air

Free shipment is available for select products.  Standard shipping usually takes 2-5 business days.  Shipping rates and delivery times will depend on the destination of the product. 

Return and Refund Policy

If you need to return a defective item, Build.com gives an allowance of 60 days from the receipt of the product in order for a customer to return the defective item to the company. No restocking fees are required for defective returns.

If you need to make a return, Build will provide a leeway of 90 days from the receipt of the merchandise in order for a customer to return the item to the business. Items under a clearance sale are not eligible for returns unless defective.

Modern Bathroom

Modern Bathroom is an online store that offers an amazing wide selection of bathroom vanities and sinks, toilets, bathtubs, shower doors and heads, bathroom accessories, and much more. Modern Bathroom offers a variety of styles for vanities such as modern vanities and antique vanities.  Modern Bathroom’s inventory also includes:

• Accessories
• Storage
• Mirrors
• Eco-friendly products
• Bathtubs and Showers
• Faucets
• Vanities

Trustworthiness and Credibility

Currently, Modern Bathroom does not have a rating with the Better Business Bureau.  Modern Bathroom has been BBB accredited since September 22, 2005.  According to Modern Bathroom’s BBB profile, two complaints have been filed since March 10, 2013. Reasons for these complaints include the following:

• Delivery issues
• Problems with products and services

Payment Options

Modern Bathroom accepts payments via major credit cards such as Visa, Master Card, and Discover.  Customer who do not wish to use their credit card online may pay for their purchases using Pay Pal.  Modern Bathroom does not accept other forms of payment such as eCheck, Google Checkout, Amazon Payments, or Bill Me Later. 

Pricing

Pricing of merchandise at Modern Bathroom will vary depending product and brand. Here are a few examples.

• Roma 9 Single Hole Faucet- Chrome        $129.99
• Bath Authority DreamLine Rainfall Hydrotherapy Shower with single

Shipping Policy

Modern Bathroom will ship orders in the United States and Canada.  Also, Modern Bathroom does not ship orders to APO/FPO addresses and P.O. Box addresses.  Orders are usually shipped within 2-3 business days.  Shipping rates will be displayed at checkout.

Return and Refund Policy

Modern Bathroom offers a 30 day return policy.  All purchases must be returned in new, unused condition with all original paperwork, parts, and tags still attached.  Shipping costs are nonrefundable and customers are responsible for shipping costs for returning a purchase.  All returns are subject to a 20-25% re-stocking fee.  

Home Improvement Sites Compared: Where Should You Shop?

Which home improvement store should you shop at? Your decision will depend on a number of factors such as price, shipping rates, and return policies.  Some customers like to research customer reviews and the Better Business Bureau to check a company’s credibility.

eFaucets.com is not currently accredited with the Better Business Bureau, nor does not have a BBB raiting. Like eFaucets, Modern Bathroom does not have a BBB rating. However, Modern Bathroom has been BBB accredited since 2005.  Customers will be pleased to know that Build received an A+ rating and has been BBB accredited since 2007. 

All three home improvement sites allows customers to pay for their orders with major credit cards such as Visa, Master Card, and Discover.  On the other hand, eFaucets accepts additional payment options such as Amazon Payments, Pay Pal, and Bill Me Later.  Like eFaucets, Build.com accepts Pay Pal and Amazon Payments. 

When it comes to pricing, both eFaucets and Build claim to offer the lowest prices compared to their top competitors. All three stores offer top name brands.  Customers should compare prices at each store before making their purchase.u