The Top 10 Ranked by Customer Support (January 2021)

Based on reviews posted on popular review sites as well as from SiteGround's website, SiteGround performs very well in terms of customer service relative to other server hosting brands.

The review site websitetooltester.com gives SiteGround excellent ratings for customer service in a review posted on its website. Here's a brief quote from this review:

Excellent support and assistance: SiteGround offers a very complete level of customer care. Its tutorials and guides are also high quality.

The review site hostingfacts.com gives SiteGround excellent ratings for customer service in a review posted on its website. From this review:

Their customer support team is knowledgeable, fast, and friendly.

One reviewer on pcmag.com said SiteGround performs well on customer service relative to its peers. You can read the full review here. Here's a brief quote from this review:

I tested SiteGround's online chat and am amazed at how quickly someone came to my aid. I was connected to a chat representative in a few seconds.

Learn more at the company's website.

You can also check out the top 10 server hosting providers for customer service, or the overall best-performing server hosting services on our main review grid.

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— reviewed SiteGround on August 6, 2020, Read all 2 customer support reviews.

Based on reviews posted on popular review sites as well as from Cloudways' website, Cloudways performs very well in terms of customer service relative to other server hosting brands.

One reviewer on pcmag.com said Cloudways performs well on customer service relative to its peers. You can read the full review here. From this review:

The service has flexible cloud hosting plans, fast setup times, top-notch web-based customer support, and excellent uptime.

One reviewer on websiteplanet.com said Cloudways performs well on customer service relative to its peers. You can read the full review here. Here's a brief quote from this review:

Customer service is available 24/7 via live chat and an online ticketing system. This suited me perfectly. However, if you’d prefer to speak with someone over the phone, you can request a call back.

Based on information published by Cloudways, they have excellent support for customer service on a page posted on their website. From this page:

Their support is amazing, almost instant chat with real technical people, not people who are scratching around google for answers.

Learn more at the company's website.

You can also check out the top 10 server hosting brands for customer service, or the overall best-performing server hosting providers on our main review grid.

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— reviewed Cloudways on July 20, 2020, Read all 2 customer support reviews.

Based on reviews posted on popular review sites as well as from Bluehost's website, Bluehost performs very well in terms of customer service relative to other server hosting brands.

One reviewer on hostingmanual.net said Bluehost performs well on customer service relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Many customers report positive experiences with fast, helpful, friendly customer service agents.

One reviewer on pcmag.com said Bluehost performs well on customer service relative to its peers. You can read the full review here. From this review:

I called the phone support system later in the evening to ask a representative about how to import my WordPress.com setup into Bluehost. A person came to my assistance in under five minutes, and the representative walked me through the steps.

Based on a review posted on whatsthehost.com, Bluehost was rated as fairly average for customer service relative to competing server hosting providers. Check out the entire review here. From this review:

Uptime and speeds are significantly lower than most competitors (especially higher-priced competitors), and Bluehost customer service is not as helpful as one would hope.

Learn more at the company's website.

You can also check out the top 10 server hosting services for customer service, or the overall best-performing server hosting brands on our main review grid.

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— reviewed Bluehost on July 7, 2020, Read all 2 customer support reviews.

Based on reviews posted on popular review sites as well as from Vultr's website, Vultr performs very well in terms of customer service relative to other server hosting brands.

One reviewer on websiteplanet.com said Vultr performs well on customer service relative to its peers. You can read the full review here. From this review:

Just remember that customer support may be insufficient in some cases, although I was happy with each customer service interaction that I had with them when I was writing this article.

Based on a review posted on whoishostingthis.com, Vultr was rated as fairly average for customer service relative to competing server hosting providers. Check out the entire review here. Specifically, this reviewer pointed out the following:

Technical support is handled by creating tickets through the dashboard. Vultr’s customer support team does not offer live chat or phone support.

One reviewer on digital.com said Vultr performs well on customer service relative to its peers. You can read the full review here. From this review:

With a worldwide presence to boast, Vultr also offers great customer care advice.

Learn more at the company's website.

You can also check out the top 10 server hosting providers for customer service, or the overall best-performing server hosting brands on our main review grid.

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— reviewed Vultr on July 20, 2020, Read all 2 customer support reviews.

Based on reviews posted on popular review sites as well as from Resellers Panel's website, Resellers Panel performs very well in terms of customer service relative to other server hosting brands.

One reviewer on hosting.review said Resellers Panel performs well on customer service relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

The agent was exceptionally quick to answer all of my questions. The level of technical knowledge and willingness to help makes this customer service great.

Learn more at the company's website.

You can also check out the top 10 server hosting brands for customer service, or the overall best-performing server hosting brands on our main review grid.

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— reviewed Resellers Panel on July 25, 2020, Read all 2 customer support reviews.

Based on reviews posted on popular review sites as well as from Shockbyte's website, Shockbyte performs very well in terms of customer service relative to other server hosting brands.

The review site csskarma.com gives Shockbyte excellent ratings for customer service in a review posted on its website. Here's a brief quote from this review:

You can also open a ticket for your queries and the team do their best to get back to you as soon as possible. Customer support is overall solid.

Based on a review posted on mamboserver.com, Shockbyte was rated as fairly average for customer service relative to competing server hosting providers. Check out the entire review here. Specifically, this reviewer pointed out the following:

The overall consensus is that Shockbyte’s support team is solid but sometimes takes a long time to reply.

Learn more at the company's website.

You can also check out the top 10 server hosting services for customer service, or the overall best-performing server hosting providers on our main review grid.

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— reviewed Shockbyte on June 29, 2020, Read all 2 customer support reviews.

Based on reviews posted on popular review sites as well as from Apex Minecraft Hosting's website, Apex Minecraft Hosting performs very well in terms of customer service relative to other server hosting brands.

One reviewer on csskarma.com said Apex Minecraft Hosting performs well on customer service relative to its peers. You can read the full review here. Here's a brief quote from this review:

Customer support is also excellent as is the range of server types and Apex Hosting isn’t left wanting in any department.

Learn more at the company's website.

You can also check out the top 10 server hosting providers for customer service, or the overall best-performing server hosting brands on our main review grid.

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— reviewed Apex Minecraft Hosting on July 28, 2020, Read all 2 customer support reviews.

Based on ratings published by trusted online review sites as well as information from HostMonster's website, HostMonster performs average to better than average in terms of customer service compared to other server hosting services.

One reviewer on pcmag.com said HostMonster performs well on customer service relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

A rep quickly fielded my question but didn't seem to quite understand my question. I'm not sure if that was due to a language barrier or being overwhelmed and skimming the chat.

The online review website hostingfacts.com, gave HostMonster slightly below average ratings when it comes to customer service versus other server hosting brands. See the full review on hostingfacts.com's site. Here's a brief quote from this review:

Their customer support is decent yet inconsistent.

Learn more at the company's website.

You can also check out the top 10 server hosting brands for customer service, or the overall best-performing server hosting providers on our main review grid.

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— reviewed HostMonster on August 6, 2020, Read 1 customer support review.

Based on ratings published by trusted online review sites as well as information from 000Webhost's website, 000Webhost performs average to better than average in terms of customer service compared to other server hosting services.

Based on a review posted on satoristudio.net, 000Webhost was rated as fairly average for customer service relative to competing server hosting providers. Check out the entire review here. Here's a brief quote from this review:

The only customer support option is a forum where you can post your question and wait for other 000Webhost users to help you. Email, phone, or live chat support is not available on the free plan.

Based on a review posted on whoishostingthis.com, 000Webhost was rated as fairly average for customer service relative to competing server hosting providers. Check out the entire review here. From this review:

While 000webhost doesn’t provide support to free users, it lets them post questions to a forum where other users may give helpful replies.

Based on a review posted on serversreview.net, 000Webhost was rated as fairly average for customer service relative to competing server hosting providers. Check out the entire review here. From this review:

The customer service agents are not always readily available and sometimes do not have proper answers to the queries. 000webhost provides you more than the customer service you would expect from a free service.

Learn more at the company's website.

You can also check out the top 10 server hosting providers for customer service, or the overall best-performing server hosting brands on our main review grid.

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— reviewed 000Webhost on July 12, 2020, Read all 2 customer support reviews.