The Top 10 Autonomous Vacuum Brands Ranked by Customer Service (October 2020)

Based on reviews posted on popular review sites as well as from iRobot Roomba's website, iRobot Roomba performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site amazon.com gives iRobot Roomba excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

We did have the front brush stop working but the customer service was great and they sent us a new part right away.

Learn more at the company's website.

You can also check out the top 10 robotic vacuum cleaner brands for customer support, or the overall best-performing robotic vacuum manufacturers on our main review grid.

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— reviewed iRobot Roomba on February 25, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Miele Scout RX2 Home Vision Robot Vacuum's website, Miele Scout RX2 Home Vision Robot Vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site allergybuyersclub.com gives Miele Scout RX2 Home Vision Robot Vacuum excellent ratings for customer support in a review posted on its website. From this review:

Great customer service. I had an online chat with one of your associates before I made my purchase. He was very helpful and assisted me in making my decision.

Learn more at the company's website.

You can also check out the top 10 autonomous vacuum manufacturers for customer support, or the overall best-performing robotic vacuum manufacturers on our main review grid.

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— reviewed Miele Scout RX2 Home Vision Robot Vacuum on February 28, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Neato Robotics D7 Laser Guided Robot Vacuum's website, Neato Robotics D7 Laser Guided Robot Vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site amazon.com gives Neato Robotics D7 Laser Guided Robot Vacuum excellent ratings for customer support in a review posted on its website. From this review:

While the Neato customer service staff are cordial, the process, follow up, and resolution regarding this issue is requiring my continued follow up and attention.

One reviewer on neatorobotics.com said Neato Robotics D7 Laser Guided Robot Vacuum performs well on customer support relative to its peers. You can read the full review here. Here's a brief quote from this review:

Neato Customer Care agents are available to help you.

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— reviewed Neato Robotics D7 Laser Guided Robot Vacuum on February 26, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Neato Botvac Robot Vacuums' website, Neato Botvac Robot Vacuums performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site amazon.com gives Neato Botvac Robot Vacuums excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Also, the customer service from Neato Robotics is stellar--they really make a superior product and their representatives provide extraordinary service.

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— reviewed Neato Botvac Robot Vacuums on February 25, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Eufy RoboVac L70 Hybrid Robotic Vacuum's website, Eufy RoboVac L70 Hybrid Robotic Vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

Based on information published by Eufy RoboVac L70 Hybrid Robotic Vacuum, they have excellent support for customer support on a page posted on their website. Here's a snippet from the information published on their site:

I have ordered and returned a RoboVac 11S (an older model) because of the lack of mapping function. The 11S was slim and cleaned well, and I had a hassle-free return with the outstanding eufy customer service after using it for a week. So when I noticed eufy launched a mapping vacuum, I placed the order in no time. It might be one of the quickest and best purchases I made on Amazon this year.

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— reviewed Eufy RoboVac L70 Hybrid Robotic Vacuum on February 26, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from eufy RoboVac's website, eufy RoboVac performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site amazon.com gives eufy RoboVac excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.

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— reviewed eufy RoboVac on February 25, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Roborock S6 Robotic Vacuum Cleaner's website, Roborock S6 Robotic Vacuum Cleaner performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

Based on information published by Roborock S6 Robotic Vacuum Cleaner, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

I worked with customer support and they said that with all the rugs I have, an S5 or S6 would be a better choice. The S6 was still on sale and customer service gave me an additional $30 off, so I returned the S4 through Amazon and got the S6. The customer service was GREAT!

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— reviewed Roborock S6 Robotic Vacuum Cleaner on February 26, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Roborock S4 Robot Vacuum's website, Roborock S4 Robot Vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site amazon.com gives Roborock S4 Robot Vacuum excellent ratings for customer support in a review posted on its website. From this review:

I figured I'd take my chances and contact customer service over this issue to see if they could help. Even though it was a few days worth of emails back-and-forth with customer service the issue was resolved!

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You can also check out the top 10 robotic vacuum manufacturers for customer support, or the overall best-performing autonomous vacuum manufacturers on our main review grid.

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— reviewed Roborock S4 Robot Vacuum on February 25, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from ILIFE A9 Robot Vacuum Cleaner's website, ILIFE A9 Robot Vacuum Cleaner performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

Based on information published by ILIFE A9 Robot Vacuum Cleaner, they have excellent support for customer support on a page posted on their website. From this page:

Great product, amazing customer service. If you need any assistance, they will be there.

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— reviewed ILIFE A9 Robot Vacuum Cleaner on February 26, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from bObsweep robot vacuum's website, bObsweep robot vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site amazon.com gives bObsweep robot vacuum excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Bobsweep’s customer service is the absolutely the best Ive ever experienced.

The review site moderncastle.com gives bObsweep robot vacuum excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

that being said, the interaction we had with Customer Service at bObsweep was top notch!

The review site mashable.com gives bObsweep robot vacuum excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Apparently, customer service is also stellar, so if your bObsweep has issues, you're in good hands.

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— reviewed bObsweep robot vacuum on March 1, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from ILIFE Robot Vacuum's website, ILIFE Robot Vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

The review site amazon.com gives ILIFE Robot Vacuum excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

Customer service has been excellent and frankly, if this unit eventually quits working I will buy another- it's a lifesaver when it comes to keeping the hardwood and tile floors clean.

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— reviewed ILIFE Robot Vacuum on February 26, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Roborock S5 Robotic Vacuum's website, Roborock S5 Robotic Vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

One reviewer on amazon.com said Roborock S5 Robotic Vacuum performs well on customer support relative to its peers. You can read the full review here. From this review:

9 hours customer service from 20:00-5:00 Eastern Time at 1-831-217-6425.

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— reviewed Roborock S5 Robotic Vacuum on February 25, 2020, Read all 3 customer service reviews.

Based on reviews posted on popular review sites as well as from LG Hom-Bot's website, LG Hom-Bot performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

One reviewer on amazon.com said LG Hom-Bot performs well on customer support relative to its peers. You can read the full review here. From this review:

After many calls to the LG customer service department I received no satisfactory results. I have requested a refund but have not received a response on that request either.

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— reviewed LG Hom-Bot on February 28, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Shark ION Robot's website, Shark ION Robot performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

Based on information pulled from Shark ION Robot's website, Shark ION Robot performs well on customer support relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

If you still require our assistance, please contact our Customer Service Team on 0800 862 0453.

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— reviewed Shark ION Robot on February 28, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Tesvor Robot Vacuum's website, Tesvor Robot Vacuum performs very well in terms of customer support relative to other robotic vacuum cleaner brands.

One reviewer on vacuumcleanersdvisor.com said Tesvor Robot Vacuum performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

However, she contacted customer support and it was replaced. In fact, she praised the brand for their ‘support’.

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— reviewed Tesvor Robot Vacuum on February 26, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from Ecovacs DEEBOT's website, Ecovacs DEEBOT performs average to better than average in terms of customer support compared to other autonomous vacuum manufacturers.

Based on a review posted on bestreviewsgo.com, Ecovacs DEEBOT was rated as fairly average for customer support relative to competing robotic vacuum brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

There were more than a few complaints about the customer service provided by EcoVacs. Several users reported that calls were not returned, and that even the simplest of questions were not able to be answered.

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— reviewed Ecovacs DEEBOT on February 26, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from Roborock E20 Robot Vacuum Cleaner's website, Roborock E20 Robot Vacuum Cleaner performs average to better than average in terms of customer support compared to other autonomous vacuum manufacturers.

Based on a review posted on ebay.com, Roborock E20 Robot Vacuum Cleaner was rated as fairly average for customer support relative to competing robotic vacuum brands. Check out the entire review here. Here's a brief quote from this review:

Authentic ROBOROCK TECHNOLOGY CO. LTD products enjoy a 1-year warranty. Any questions, 9 hours customer service from 20:00-5:00 Eastern Time at .

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— reviewed Roborock E20 Robot Vacuum Cleaner on February 24, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from Dibea Robotic Vacuum Cleaner's website, Dibea Robotic Vacuum Cleaner performs average to better than average in terms of customer support compared to other autonomous vacuum manufacturers.

From information posted on Dibea Robotic Vacuum Cleaner's website, Dibea Robotic Vacuum Cleaner appear to have average support for customer support relative to competing robotic vacuum brands. Check out the page here. Here's a snippet from the information published on their site:

Received my robot vaccum in November and loved it until in January it quite working. If you get one that will keep working they are great does not fall down steps and does a great job cleaning. Mine stopped working and I contacted the company to help fix it they gave me several things to try and nothing worked and they offered to replace or refund me. So the customer service was great. I wish it had continued working because I did love it.

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— reviewed Dibea Robotic Vacuum Cleaner on February 26, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from Housmile Robot Vacuum's website, Housmile Robot Vacuum performs average to better than average in terms of customer support compared to other autonomous vacuum manufacturers.

Based on information pulled from Housmile Robot Vacuum's website, Housmile Robot Vacuum performs well on customer support relative to its peers. You can read additional information here. Specifically, their website provides the following information:

Free Exchange against man-made damage from date of purchase & 30 days’ refund unconditionally for every purchase from Housmile;Professional technical support, efficient and timely satisfactory customer service around the clock.

Based on one review posted on amazon.com, it appears that Housmile Robot Vacuum received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:

I emailed customer service a few times and received no reply.

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— reviewed Housmile Robot Vacuum on March 1, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from iClebo Robot Vacuum's website, iClebo Robot Vacuum performs average to better than average in terms of customer support compared to other autonomous vacuum manufacturers.

Based on a review posted on bestcordlessvacuumguide.com, iClebo Robot Vacuum was rated as fairly average for customer support relative to competing robotic vacuum brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

While this is a popular product in Europe and Asia, it isn’t as popular in the United States because of the lack of customer support here.

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— reviewed iClebo Robot Vacuum on February 27, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from Mooka Auto Robotic Vacuum Cleaner 's website, Mooka Auto Robotic Vacuum Cleaner performs average to better than average in terms of customer support compared to other autonomous vacuum manufacturers.

From information posted on Mooka Auto Robotic Vacuum Cleaner 's website, Mooka Auto Robotic Vacuum Cleaner appear to have average support for customer support relative to competing robotic vacuum brands. Check out the page here. From this page:

I bought this product new but unfortunately as sometimes happens there was no User Manual in my box. I contacted MOOKA and the customer service representative was very helpful and gave me the link to download a manual almost immediately. The representative was thorough and made it a point to give me links to the information I needed plus some. I gave it 3 stars only because have not been able to use the MOOKA Robot Vacuum yet because I needed the User Manual to set it up and get it going. I will update this rating when I have used the MOOKA.

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— reviewed Mooka Auto Robotic Vacuum Cleaner on February 27, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching RolliBot LaserEye Robot Vacuum's website, RolliBot LaserEye Robot Vacuum performs average to slightly below average in terms of customer support when compared to other robot vacuum brands.

— reviewed RolliBot LaserEye Robot Vacuum on February 26, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching ROLLIBOT MINI BL100 Quiet Robotic Vacuum Cleaner's website, ROLLIBOT MINI BL100 Quiet Robotic Vacuum Cleaner performs average to slightly below average in terms of customer support when compared to other robot vacuum brands.

The online review website amazon.com, gave ROLLIBOT MINI BL100 Quiet Robotic Vacuum Cleaner slightly below average ratings when it comes to customer support versus other robot vacuum brands. See the full review on amazon.com's site. From this review:

Customer service for non working product sucks

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— reviewed ROLLIBOT MINI BL100 Quiet Robotic Vacuum Cleaner on February 26, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching Rollibot Genius BL800 Robotic Vacuum's website, Rollibot Genius BL800 Robotic Vacuum performs average to slightly below average in terms of customer support when compared to other robot vacuum brands.

The online review website amazon.com, gave Rollibot Genius BL800 Robotic Vacuum slightly below average ratings when it comes to customer support versus other robot vacuum brands. See the full review on amazon.com's site. Specifically, this reviewer pointed out the following:

Customer support is really slow and unhelpful.

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— reviewed Rollibot Genius BL800 Robotic Vacuum on February 26, 2020, Read all 2 customer service reviews.

Based on reviews from trusted online sites, combined with information from Samsung POWERbot's website, it appears that Samsung POWERbot performs performs below average in terms of customer support when compared to other robotic vacuum cleaner manufacturers.

Based on one review posted on amazon.com, it appears that Samsung POWERbot received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:

. The customer service experience is well what can I say, not exactly something I can repeat.

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— reviewed Samsung POWERbot on February 28, 2020, Read all 2 customer service reviews.

Based on reviews from trusted online sites, combined with information from BISSELL EV675 Robot Vacuum Cleaner's website, it appears that BISSELL EV675 Robot Vacuum Cleaner performs performs below average in terms of customer support when compared to other robotic vacuum cleaner manufacturers.

Based on information pulled from their own site, it appears that BISSELL EV675 Robot Vacuum Cleaner seems to have poor support for customer support. See the full page here. Specifically, their website provides the following information:

The product manual in the package obviously was obviously written for a different software series, and doesn't address issues pertinent to the vacuum model in the box. To make matters worse, when I contacted the customer service for Bissell, I was connected to a sweet young lady in a foreign country who had no knowledge of the product and less information than I had. I wasted 46 minutes on the phone with her before I contacted Amazon Customer Assistance and wa connected with a gentleman who apparently thought it was funny to rattle on in an incomprehensible accent I was unable to understand. I apologized for my inability to understand him and requested he slow down.... no can do! Bottom line... I think they are sending out a replacement and a shipping label to return the defective vacuum, but I'm really not sure.

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— reviewed BISSELL EV675 Robot Vacuum Cleaner on February 28, 2020, Read all 2 customer service reviews.