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Based on reviews posted on popular review sites as well as from Chewy's website, Chewy performs very well in terms of customer support relative to other pet stores.
The review site consumeraffairs.com gives Chewy excellent ratings for customer support in a review posted on its website. From this review:
All it took every time was a call to Chewy customer service and the problem was fixed. They would send out replacement cases for the damaged packages with no hassle at all. I would have gladly sent a picture to prove what I was referring to but they never asked. That problem seems to be handled as we have not received any damaged in quite some time.
The review site trustpilot.com gives Chewy excellent ratings for customer support in a review posted on its website. From this review:
I love chewy! The prices are great. The autoship is convenient. They are compassionate and have wonderful customer service.
Learn more at the company's website.
You can also check out the top 10 pet stores for customer support, or the overall best-performing pet stores on our main review grid.
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— reviewed Chewy on March 3, 2020, Read all 2 customer service reviews.