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Based on reviews posted on popular review sites as well as from Steam's website, Steam performs very well in terms of customer support relative to other video games.
The review site pcmag.com gives Steam excellent ratings for customer support in a review posted on its website. From this review:
The customer service reps aren't rude or unfriendly; you simply can't get anyone on the horn, and it sometimes takes days for Valve to resolve a problem submitted by ticket.
The online review website slashgear.com, gave Steam slightly below average ratings when it comes to customer support versus other video games. See the full review on slashgear.com's site. Specifically, this reviewer pointed out the following:
Steam’s lack of comprehensive customer support has become a meme at this point, and with Steam being the king of the PC digital distribution hill for so long, it seemed like it was never going to change.
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— reviewed Steam on August 19, 2020, Read all 2 customer service reviews.