The Top 10 Grocery & Food Stores Ranked by Customer Service (October 2020)

Based on reviews posted on popular review sites as well as from Instacart's website, Instacart performs very well in terms of customer support relative to other grocery delivery services.

The review site organizeyourselfskinny.com gives Instacart excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Their customer service was very receptive and helpful.

One reviewer on thekitchn.com said Instacart performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Friendly personal shoppers and an easy ordering experience; shoppers are communicative if there are any issues or substitutions

The review site savvynewcanadians.com gives Instacart excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Good customer service support

Learn more at the company's website.

You can also check out the top 10 grocery delivery services for customer support, or the overall best-performing grocery delivery services on our main review grid.

Looking for Instacart coupons? Check out the latest deals here. Want more reviews on Instacart? Read a more in-depth review of Instacart on this page.

— reviewed Instacart on April 1, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from GrubHub's website, GrubHub performs very well in terms of customer support relative to other food delivery stores.

The review site gigworker.com gives GrubHub excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

The average Grubhub driver earns a substantial amount of their income from tips and the best of them strive to provide nothing less than excellent customer service on every order and get the best Grubhub reviews.

One reviewer on glassdoor.com said GrubHub performs well on customer support relative to its peers. You can read the full review here. From this review:

Customer service reps are easy to deal with when handling food order issues.

Learn more at the company's website.

You can also check out the top 10 takeout delivery services for customer support, or the overall best-performing food delivery stores on our main review grid.

Looking for GrubHub coupons? Check out the latest deals here. Want more reviews on GrubHub? Read a more in-depth review of GrubHub on this page.

— reviewed GrubHub on March 17, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from UberEATS's website, UberEATS performs very well in terms of customer support relative to other food delivery stores.

The review site influenster.com gives UberEATS excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Even if you have a problem, you can contact their customer service and I've heard they were pretty helpful and friendly.

One reviewer on usatoday.com said UberEATS performs well on customer support relative to its peers. You can read the full review here. Here's a brief quote from this review:

Digital ordering has raised the bar on convenience and with it the customer experience

Learn more at the company's website.

You can also check out the top 10 food delivery stores for customer support, or the overall best-performing food delivery stores on our main review grid.

Looking for UberEATS coupons? Check out the latest deals here. Want more reviews on UberEATS? Read a more in-depth review of UberEATS on this page.

— reviewed UberEATS on March 17, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Seamless' website, Seamless performs very well in terms of customer support relative to other food delivery stores.

The review site influenster.com gives Seamless excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Usually very quick and the delivery times are accurate. And the few times I’ve had issues in the past few years customer service was super helpful and easy to deal with.

One reviewer on gourmetmarketing.net said Seamless performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Seamless was always far beyond their competitors in branding, including Grubhub, and their site has become even more customer friendly.

Learn more at the company's website.

You can also check out the top 10 takeout delivery services for customer support, or the overall best-performing food delivery stores on our main review grid.

Looking for Seamless coupons? Check out the latest deals here. Want more reviews on Seamless? Read a more in-depth review of Seamless on this page.

— reviewed Seamless on March 17, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Vitacost's website, Vitacost performs very well in terms of customer support relative to other grocery delivery services.

One reviewer on angieslist.com said Vitacost performs well on customer support relative to its peers. You can read the full review here. Here's a brief quote from this review:

. Their customer service is outstanding as well! So nice not to have to drive to the store for dog food, supplements, processed foods, nuts, essential oils, bath and body essentials, etc.

The review site chroniclereviews.com gives Vitacost excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

The company has also been in the market for a long time and this makes it very easy for you to trust their quality and customer service.

The review site reviews.io gives Vitacost excellent ratings for customer support in a review posted on its website. From this review:

Vitacost has great prices on high-quality products, a reasonable threshold for free shipping, and GREAT customer service.

Learn more at the company's website.

You can also check out the top 10 grocery delivery services for customer support, or the overall best-performing grocery delivery services on our main review grid.

Looking for Vitacost coupons? Check out the latest deals here. Want more reviews on Vitacost? Read a more in-depth review of Vitacost on this page.

— reviewed Vitacost on April 1, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Shipt's website, Shipt performs very well in terms of customer support relative to other grocery delivery services.

The review site cozylittlehouse.com gives Shipt excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

I give Shipt 5 stars. I love this service and shall use them often I think!

One reviewer on ridester.com said Shipt performs well on customer support relative to its peers. You can read the full review here. Here's a brief quote from this review:

Shipt customer service is easy to contact should you have an issue with your delivery.

One reviewer on delishably.com said Shipt performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

First, if you're really a stickler with your groceries, you should do your own grocery shopping. There have been times though where I've received out-of-date meat or freezer burnt items where I requested a refund through Shipt's customer service, usually via Facebook messenger.

Learn more at the company's website.

You can also check out the top 10 grocery delivery services for customer support, or the overall best-performing grocery delivery services on our main review grid.

Looking for Shipt coupons? Check out the latest deals here. Want more reviews on Shipt? Read a more in-depth review of Shipt on this page.

— reviewed Shipt on April 2, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from BiteSquad's website, BiteSquad performs very well in terms of customer support relative to other food delivery stores.

The review site apprview.com gives BiteSquad excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

I have used Bite Squad for over a year now. Drivers are always nice, if there’s an error in the system or the restaurant they always give a credit and apologize.

Learn more at the company's website.

You can also check out the top 10 takeout delivery stores for customer support, or the overall best-performing restaurant delivery services on our main review grid.

Looking for BiteSquad coupons? Check out the latest deals here. Want more reviews on BiteSquad? Read a more in-depth review of BiteSquad on this page.

— reviewed BiteSquad on March 23, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Imperfect Foods' website, Imperfect Foods performs very well in terms of customer support relative to other grocery delivery services.

The review site thewaystowealth.com gives Imperfect Foods excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

When we mentioned this to customer service, they issued a prompt refund.

One reviewer on anoregoncottage.com said Imperfect Foods performs well on customer support relative to its peers. You can read the full review here. From this review:

There customer service is fantastic as well.

The review site angel.co gives Imperfect Foods excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Another note from the customer service center that I think is worth mentioning.

Learn more at the company's website.

You can also check out the top 10 grocery delivery services for customer support, or the overall best-performing grocery delivery services on our main review grid.

Looking for Imperfect Foods coupons? Check out the latest deals here. Want more reviews on Imperfect Foods? Read a more in-depth review of Imperfect Foods on this page.

— reviewed Imperfect Foods on April 2, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching Walmart Credit Card's website, Walmart Credit Card performs average to slightly below average in terms of good customer service when compared to other rewards credit card stores.

The online review website wallethub.com, gave Walmart Credit Card slightly below average ratings when it comes to good customer service versus other rewards credit card stores. See the full review on wallethub.com's site. Specifically, this reviewer pointed out the following:

HorribleCustomer service everything is completely horribleThey barely help you and it’s always a problem for everythingEverything online nowadays and their online process sucks.And it’s always at least an hour on the phone with them to get one thing resolved

Learn more at the company's website.

You can also check out the top 10 rewards credit card stores for good customer service, or the overall best-performing rewards credit card stores on our main review grid.

Looking for Walmart Credit Card coupons? Check out the latest deals here. Want more reviews on Walmart Credit Card? Read a more in-depth review of Walmart Credit Card on this page.

— reviewed Walmart on November 25, 2019, Read all 4 customer service reviews.

Based on reviews posted on popular review sites as well as from DoorDash's website, DoorDash performs very well in terms of customer support relative to other food delivery stores.

One reviewer on niche.com said DoorDash performs well on customer support relative to its peers. You can read the full review here. From this review:

And customer service is also great and helpful.

One reviewer on reviews.io said DoorDash performs well on customer support relative to its peers. You can read the full review here. Here's a brief quote from this review:

Customer service gentlemen was friendly and u understanding.

Learn more at the company's website.

You can also check out the top 10 takeout delivery stores for customer support, or the overall best-performing food delivery stores on our main review grid.

Looking for DoorDash coupons? Check out the latest deals here. Want more reviews on DoorDash? Read a more in-depth review of DoorDash on this page.

— reviewed DoorDash on March 17, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Costco Anywhere Visa Card by Citi's website, Costco Anywhere Visa Card by Citi performs very well in terms of good customer service relative to other cash back credit card stores.

One reviewer on creditcards.com said Costco Anywhere Visa Card by Citi performs well on good customer service relative to its peers. You can read the full review here. From this review:

Citi has a fairly good reputation for customer service. J.D. Power, for example, ranked Citi sixth for customer satisfaction in its Credit Card Satisfaction Study. Citi customers who log in to their online accounts can chat directly with customer service or they can call a customer service line for 24/7 support. The Citi mobile app also has pretty good online reviews. However, customers do complain about frequent mandatory updates and occasional glitches.

Learn more at the company's website.

You can also check out the top 10 cash back credit card stores for good customer service, or the overall best-performing cash back credit card stores on our main review grid.

Looking for Costco Anywhere Visa Card by Citi coupons? Check out the latest deals here. Want more reviews on Costco Anywhere Visa Card by Citi? Read a more in-depth review of Costco Anywhere Visa Card by Citi on this page.

— reviewed Costco on November 26, 2019, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Postmates' website, Postmates performs very well in terms of customer support relative to other food delivery stores.

The review site influenster.com gives Postmates excellent ratings for customer support in a review posted on its website. From this review:

Their customer service is also quick and great.

Based on a review posted on appgrooves.com, Postmates was rated as fairly average for customer support relative to competing food delivery stores. Check out the entire review here. Specifically, this reviewer pointed out the following:

I guess that's what I get for expecting acceptable customer service.

Learn more at the company's website.

You can also check out the top 10 food delivery stores for customer support, or the overall best-performing food delivery services on our main review grid.

Looking for Postmates coupons? Check out the latest deals here. Want more reviews on Postmates? Read a more in-depth review of Postmates on this page.

— reviewed Postmates on March 18, 2020, Read 1 customer service review.

Based on reviews posted on popular review sites as well as from Fresh Direct's website, Fresh Direct performs very well in terms of customer support relative to other grocery delivery services.

The review site influenster.com gives Fresh Direct excellent ratings for customer support in a review posted on its website. From this review:

Always on time. Absolutely top notch customer service.

Based on a review posted on pissedconsumer.com, Fresh Direct was rated as fairly average for customer support relative to competing grocery delivery services. Check out the entire review here. From this review:

The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. I

One reviewer on angieslist.com said Fresh Direct performs well on customer support relative to its peers. You can read the full review here. From this review:

I chose Saturday delivery between 10am-12 noon. At 12:05, we still hadn't received our delivery, so I called customer service. The rep tried to contact the delivery driver, but she was unsuccessful and she said she'd call me back.

Learn more at the company's website.

You can also check out the top 10 grocery delivery services for customer support, or the overall best-performing grocery delivery services on our main review grid.

Looking for Fresh Direct coupons? Check out the latest deals here. Want more reviews on Fresh Direct? Read a more in-depth review of Fresh Direct on this page.

— reviewed Fresh Direct on April 1, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Home Chef's website, Home Chef performs very well in terms of customer support relative to other meal prep kit stores.

One reviewer on thespruceeats.com said Home Chef performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Customer Service is slightly limited the frequently asked questions page is informative, searchable and answered all of our questions. There’s no chat service, but customers can fill out a form online or in the app to contact a representative or call during business hours (Central Time).

One reviewer on consumeraffairs.com said Home Chef performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Understandably, sometimes things do not go well in shipping, and while that's incredibly frustrating, the last two tickets I have had to put in to customer service have been answered quickly and provided a solution I was very happy with. In fact, I was so impressed with their customer service.

Learn more at the company's website.

You can also check out the top 10 meal prep kit stores for customer support, or the overall best-performing home meal kit stores on our main review grid.

Looking for Home Chef coupons? Check out the latest deals here. Want more reviews on Home Chef? Read a more in-depth review of Home Chef on this page.

— reviewed Home Chef on March 23, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Dinnerly's website, Dinnerly performs very well in terms of customer support relative to other meal prep kit stores.

One reviewer on top10.com said Dinnerly performs well on customer support relative to its peers. You can read the full review here. From this review:

Dinnerly customer service representatives are available by phone or email if you have any further questions, and the company also runs an extensive knowledge base on its website.

Based on a review posted on thespruceeats.com, Dinnerly was rated as fairly average for customer support relative to competing meal prep delivery sites. Check out the entire review here. Specifically, this reviewer pointed out the following:

Customer service is limited. There’s no staffer manning a chat line for this budget service, but if you need to contact a customer service rep, you can call, email or fill out a form online or in the app. The Frequently Asked Questions link answers most of the big questions, and you can click the talk bubble icon to chat with a bot, who will comb the FAQ for you.

Learn more at the company's website.

You can also check out the top 10 meal kit brands for customer support, or the overall best-performing meal kit stores on our main review grid.

Looking for Dinnerly coupons? Check out the latest deals here. Want more reviews on Dinnerly? Read a more in-depth review of Dinnerly on this page.

— reviewed Dinnerly on March 26, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching Target REDcard's website, Target REDcard performs average to slightly below average in terms of good customer service when compared to other credit card stores.

The online review website nerdwallet.com, gave Target REDcard slightly below average ratings when it comes to good customer service versus other credit card stores. See the full review on nerdwallet.com's site. Specifically, this reviewer pointed out the following:

I needed to change my automatic payment to another account. I called they said I need to do myself in their website. I did! It did not work. I called them again to get help, and they come with lots of excuse to do not do it. It is to you safety lady. The point is, I have other credit card and they are helpful. I am very busy to be wasting my time in phone and website that do not work. So I canceled my credit card. As much as you do not need to use their customer service you are good. If you need They exist for no reason because they will not help you.

The online review website wallethub.com, gave Target REDcard slightly below average ratings when it comes to good customer service versus other credit card stores. See the full review on wallethub.com's site. Here's a brief quote from this review:

Saving 5 percent isn't even worth it. There customer service completely sucks. The card originally got sent to the wrong address so I call to update the address with no issue, or so I thought. Only to receive a voicemail a couple days later telling me I have to verify the address. I call the number they provided in the voicemail only for the computer operated voice asking me for my entire card number in order to process my call.

The online review website consumeraffairs.com, gave Target REDcard slightly below average ratings when it comes to good customer service versus other credit card stores. See the full review on consumeraffairs.com's site. Specifically, this reviewer pointed out the following:

I will never go into another Target again even if they were to give it back no thank you!!! BEWARE HORRIBLE customer service as well. ICE COLD HEARTLESS PEOPLE telling me I can re apply. Well If that was the case then why they do it in the first place??? NEVER AGAIN AND I AM WARNING PEOPLE BOYCOTT THIS STORE.

Learn more at the company's website.

You can also check out the top 10 credit card stores for good customer service, or the overall best-performing credit card stores on our main review grid.

Looking for Target REDcard coupons? Check out the latest deals here. Want more reviews on Target REDcard? Read a more in-depth review of Target REDcard on this page.

— reviewed Target on November 25, 2019, Read all 3 customer service reviews.

Hold tight, our team is searching for an answer to this question now. We're scouring Boxed's website and customer service pages, other websites, and contacting Boxed directly to try to find an answer to this question. Check back soon to find the answer.

— reviewed Boxed on April 17, 2019, Read all 3 customer service reviews.

Based on ratings published by trusted online review sites as well as information from DoorDash Driver Acquisition Program's website, DoorDash Driver Acquisition Program performs average to better than average in terms of customer support compared to other restaurant delivery services.

From information posted on DoorDash Driver Acquisition Program's website, DoorDash Driver Acquisition Program appear to have average support for customer support relative to competing food delivery stores. Check out the page here. From this page:

As a Dasher, you not only need to keep an eye on your bottom line, you need to be sure that you’re creating value for everyone involved. That means, you need to keep an eye on your customer rating. Every customer rates you on a scale of one to five stars; better and faster customer service usually yields a higher rating.

Learn more at the company's website.

You can also check out the top 10 food delivery services for customer support, or the overall best-performing food delivery services on our main review grid.

Looking for DoorDash Driver Acquisition Program coupons? Check out the latest deals here. Want more reviews on DoorDash Driver Acquisition Program? Read a more in-depth review of DoorDash Driver Acquisition Program on this page.

— reviewed DoorDash Driver Acquisition Program on March 18, 2020, Read all 2 customer service reviews.

Our team of researchers is out looking for the answer to this question now. We're currently researching Freshly's website and FAQ pages as well as other online sources. We'll also try contacting Freshly directly to try to find an answer to this question. Check back in a bit to see if we've found the answer.

— reviewed Freshly on April 24, 2019, Read 1 customer service review.