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Based on reviews from trusted online sites, combined with information from Zwilling J.A. Henckels' website, it appears that Zwilling J.A. Henckels performs performs below average in terms of customer support when compared to other kitchen brands.
Based on one review posted on amazon.com, it appears that Zwilling J.A. Henckels received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:
The reason I bought these was based on the name of the company and reviews, but I would NEVER purchase this product again. Yesterday I was on hold for 1:34hr waiting to talk to someone at J.A. Henckels International customer service, so I can return these horrible knives and had to hang up without speaking with anyone. Horrible product and horrible customer service.
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— reviewed Zwilling on February 9, 2020, Read all 2 customer service reviews.