The Top 10 Furnishing Brands Ranked by Customer Service (October 2020)

Based on reviews posted on popular review sites as well as from Wayfair's website, Wayfair performs very well in terms of customer support relative to other furniture retailer brands.

The review site influenster.com gives Wayfair excellent ratings for customer support in a review posted on its website. From this review:

Excellent customer service. I would recommend trying it out and if you don’t like your product, returns are pretty easy.

The review site consumeraffairs.com gives Wayfair excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer’s needs and finding the right solutions immediately.

The review site furniturecap.com gives Wayfair excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

Their customer service is outstanding and refreshing to deal with. Wayfair makes their customers feel cared for.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Wayfair on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from BigLots' website, BigLots performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by BigLots, they have excellent support for customer support on a page posted on their website. From this page:

Skilled & dependable delivery team from experienced carriers ensures your items are handled with care from truck to home, leading customer service representatives are specialized to promptly assist you, rest assured in your purchase with our convenient return policy.

The review site lovetoknow.com gives BigLots excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

A reviewer on My3Cents mentioned that Big Lots in North Carolina had great customer service. She noted that the sales clerk was able to check prices to see if certain items were on sale.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed BigLots on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Coleman Furniture's website, Coleman Furniture performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Coleman Furniture, they have excellent support for customer support on a page posted on their website. Here's a snippet from the information published on their site:

Excellent furniture and service received the furniture as ordered. Delivery planning and setup were easy and professional. Very comfortable couch and loveseat. Exactly what I wanted.

The review site jimdofree.com gives Coleman Furniture excellent ratings for customer support in a review posted on its website. From this review:

Great SERVICE!!! I recently bought a bedroom set by way of Coleman Furniture. They're now under new ownership and service is great!.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Coleman Furniture on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from France and Son's website, France and Son performs very well in terms of customer support relative to other furniture retailer brands.

The review site bybespoek.com gives France and Son excellent ratings for customer support in a review posted on its website. From this review:

Some setbacks are also noticed in France and Son customer experiences and reviews when it comes to customer service and maintaining communication with the company from the point order is made to the delivery time.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed France and Son on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of customer support relative to other furniture retailer brands.

The review site nimvo.com gives Grandin Road excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

The catalog has been in existence for a little over 16 years, offering high quality merchandise and outstanding customer service for those who make purchases from the catalogs.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Grandin Road on March 9, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Feather's website, Feather performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Feather, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

The delivery, customer care, and even the way they handled a replacement was just outstanding. The items were brand new and everything fit according to the online dimensions. We couldn’t be happier.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Feather on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Maiden Home's website, Maiden Home performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Maiden Home, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

Beautiful chair that is super easy to keep clean despite living with dogs, cats, and a toddler. We had a wonderful experience with customer service, as well as the delivery company!

The review site goldcoastcanvas.com gives Maiden Home excellent ratings for customer support in a review posted on its website. From this review:

I love that they make custom furniture more accessible while still maintaining strict quality standards and I appreciate the very hands-on customer experience.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Maiden Home on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Rove Concepts' website, Rove Concepts performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Rove Concepts, they have excellent support for customer support on a page posted on their website. From this page:

Loved that I was able to do live chat with someone to help me figure out what I wanted in my bedroom. Customer service was super helpful.

One reviewer on designsbyjessie.com said Rove Concepts performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

With small complaints on the low response rates of customer service, I guess the shopping experience is overall quite good.

Based on a review posted on webatsimon.com, Rove Concepts was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. From this review:

When we contacted the customer service, they were rather polite and listened to our problem, but it turned out that their return and replacement policy is absolutely horrible.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Rove Concepts on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of customer support relative to other furniture retailer brands.

One reviewer on myslumberyard.com said Burrow performs well on customer support relative to its peers. You can read the full review here. From this review:

We purchased Burrow, but ended up returning the sofa due to a design issue. Essentially what happened is they sent us two different colors. At least that gave us a chance to test customer service and the free return option. It all worked just fine.

One reviewer on honestbrandreviews.com said Burrow performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Burrow has top quality reviews all over the Internet, frequently referencing the craftsmanship, quality of product, and the customer service.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Burrow on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Kardiel's website, Kardiel performs very well in terms of customer support relative to other furniture brands.

One reviewer on kardiel.com said Kardiel performs well on customer support relative to its peers. You can read the full review here. From this review:

I am deeply impressed by the customer service and their professionalism

Learn more at the company's website.

You can also check out the top 10 furniture brands for customer support, or the overall best-performing furniture brands on our main review grid.

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— reviewed Kardiel on September 22, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Zin Home's website, Zin Home performs very well in terms of customer support relative to other furniture retailer brands.

The review site resellerratings.com gives Zin Home excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

The customer service was awesome, someone was always there to pick up the phone.

From information posted on Zin Home's website, Zin Home appear to have average support for customer support relative to competing furniture retailer brands. Check out the page here. Specifically, their website provides the following information:

Our team of expert Sales and Customer Service professionals are here to answer any questions you may have.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Zin Home on March 7, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on comfort-works.com, it appears that Pottery Barn received poor ratings for customer support. See the full review here. From this review:

Very bad customer service: many people were put on hold for a good 30 minutes, and reps mostly responded with the “we’re looking into it” line.

Based on a review posted on wolfwater.com, Pottery Barn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

I dealt with a some not-so-great customer service reps during what may have been a transitional period for their customer service team (since not calling someone back or suggesting that a customer drill holes into a unit themselves is not good customer service, any way you slice it).

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Pottery Barn on March 5, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching West Elm's website, West Elm performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on vox.com, it appears that West Elm received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:

The West Elm customer service is extremely disorganized: I believe they have major communication problems within the company.

The online review website cnbc.com, gave West Elm slightly below average ratings when it comes to customer support versus other furniture retailer brands. See the full review on cnbc.com's site. Here's a brief quote from this review:

I was just really disappointed in their level of customer service and their inaction in caring about the quality of the work they put together and the inability to follow through.

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You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed West Elm on March 5, 2020, Read all 2 customer service reviews.

Based on reviews from trusted online sites, combined with information from IKEA's website, it appears that IKEA performs performs below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on practicalecommerce.com, it appears that IKEA received poor ratings for customer support. See the full review here. Here's a brief quote from this review:

Ikea receives an email for every review. It has not publicly replied to any. By any standard, this is appalling customer service.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed IKEA on March 5, 2020, Read all 2 customer service reviews.