The Top 10 Furnishing Brands Ranked by Customer Service (May 2020)

Based on reviews posted on popular review sites as well as from Wayfair's website, Wayfair performs very well in terms of customer support relative to other furniture retailer brands.

The review site influenster.com gives Wayfair excellent ratings for customer support in a review posted on its website. From this review:

Excellent customer service. I would recommend trying it out and if you don’t like your product, returns are pretty easy.

The review site consumeraffairs.com gives Wayfair excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer’s needs and finding the right solutions immediately.

The review site furniturecap.com gives Wayfair excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

Their customer service is outstanding and refreshing to deal with. Wayfair makes their customers feel cared for.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

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— reviewed Wayfair on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from BigLots' website, BigLots performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by BigLots, they have excellent support for customer support on a page posted on their website. From this page:

Skilled & dependable delivery team from experienced carriers ensures your items are handled with care from truck to home, leading customer service representatives are specialized to promptly assist you, rest assured in your purchase with our convenient return policy.

The review site lovetoknow.com gives BigLots excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

A reviewer on My3Cents mentioned that Big Lots in North Carolina had great customer service. She noted that the sales clerk was able to check prices to see if certain items were on sale.

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— reviewed BigLots on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Raymour & Flanigan's website, Raymour & Flanigan performs very well in terms of customer support relative to other furniture retailer brands.

The review site trustpilot.com gives Raymour & Flanigan excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Excellent customer support and understanding, extremely helpful, best-in-class.

The review site consumeraffairs.com gives Raymour & Flanigan excellent ratings for customer support in a review posted on its website. From this review:

Not only did we leave with a bed we are completely excited about but we had amazing customer service!

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— reviewed Raymour & Flanigan on March 8, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Coleman Furniture's website, Coleman Furniture performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Coleman Furniture, they have excellent support for customer support on a page posted on their website. Here's a snippet from the information published on their site:

Excellent furniture and service received the furniture as ordered. Delivery planning and setup were easy and professional. Very comfortable couch and loveseat. Exactly what I wanted.

The review site jimdofree.com gives Coleman Furniture excellent ratings for customer support in a review posted on its website. From this review:

Great SERVICE!!! I recently bought a bedroom set by way of Coleman Furniture. They're now under new ownership and service is great!.

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— reviewed Coleman Furniture on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from France and Son's website, France and Son performs very well in terms of customer support relative to other furniture retailer brands.

The review site bybespoek.com gives France and Son excellent ratings for customer support in a review posted on its website. From this review:

Some setbacks are also noticed in France and Son customer experiences and reviews when it comes to customer service and maintaining communication with the company from the point order is made to the delivery time.

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— reviewed France and Son on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Apt2B's website, Apt2B performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Apt2B, they have excellent support for customer support on a page posted on their website. From this page:

Friendly service and movers.

The review site furniturecap.com gives Apt2B excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

Excellent customer service! I would not read too far into the negatives reviews.

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— reviewed Apt2B on March 9, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from JYSK's website, JYSK performs very well in terms of customer support relative to other furniture retailer brands.

The review site gojysk.com gives JYSK excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

Investments in a global customer service system puts JYSK in front row when it comes to great customer service.

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— reviewed JYSK on March 8, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of customer support relative to other furniture retailer brands.

The review site nimvo.com gives Grandin Road excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

The catalog has been in existence for a little over 16 years, offering high quality merchandise and outstanding customer service for those who make purchases from the catalogs.

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— reviewed Grandin Road on March 9, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from American Signature Furniture's website, American Signature Furniture performs very well in terms of customer support relative to other furniture retailer brands.

The review site yelp.com gives American Signature Furniture excellent ratings for customer support in a review posted on its website. From this review:

Jason, salesperson was great. Then level of customer service was also great. My daughter had purchased a defective sofa which they helped with without question. New sofa was purchased and deliver by a great crew! Thank! As of 9/19 I also purchased a sofa and power chair.

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— reviewed American Signature Furniture on March 6, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from The Classy Home's website, The Classy Home performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by The Classy Home, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

Customer service was great. All of my questions were answered and messaged responded to promptly.

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— reviewed The Classy Home on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Furniture Cart's website, Furniture Cart performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Furniture Cart, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

Customer service rep was exceptionally helpful. The guys who delivered the bedroom set were very nice and professional.

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— reviewed Furniture Cart on March 8, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Sofamania's website, Sofamania performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Sofamania, they have excellent support for customer support on a page posted on their website. Here's a snippet from the information published on their site:

EXCELLENT CUSTOMER SERVICE. I contacted Sofamania and they kindly and quickly refunded my purchase.

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— reviewed Sofamania on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Songmics' website, Songmics performs very well in terms of customer support relative to other furniture retailer brands.

The review site trustpilot.com gives Songmics excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

5 Star Customer Service!! Many thanks for an outstanding customer experience!!

Based on information pulled from Songmics' website, Songmics performs well on customer support relative to its peers. You can read additional information here. From this page:

To better fulfill the needs of our customers, we also established the VASAGLE and FEANDREA brands to help you not only fill your home with style, but also provide extra comfort to your pets.

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— reviewed Songmics on March 7, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Feather's website, Feather performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Feather, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

The delivery, customer care, and even the way they handled a replacement was just outstanding. The items were brand new and everything fit according to the online dimensions. We couldn’t be happier.

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— reviewed Feather on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Club Furniture's website, Club Furniture performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Club Furniture, they have excellent support for customer support on a page posted on their website. Here's a snippet from the information published on their site:

Great product, American made, excellent customer service and delivery was without issue.

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— reviewed Club Furniture on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Interior Secrets' website, Interior Secrets performs very well in terms of customer support relative to other furniture retailer brands.

The review site productreview.com.au gives Interior Secrets excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

Very simple to order, excellent delivery and communication.

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— reviewed Interior Secrets on March 8, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Maiden Home's website, Maiden Home performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Maiden Home, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

Beautiful chair that is super easy to keep clean despite living with dogs, cats, and a toddler. We had a wonderful experience with customer service, as well as the delivery company!

The review site goldcoastcanvas.com gives Maiden Home excellent ratings for customer support in a review posted on its website. From this review:

I love that they make custom furniture more accessible while still maintaining strict quality standards and I appreciate the very hands-on customer experience.

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— reviewed Maiden Home on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Coddle's website, Coddle performs very well in terms of customer support relative to other furniture brands.

Based on information published by Coddle, they have excellent support for customer support on a page posted on their website. Here's a snippet from the information published on their site:

Got this in the crimson leather and it is beautiful. cannot endorse this couch enough. customer service is awesome as well.

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— reviewed Coddle on April 23, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Eurway's website, Eurway performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Eurway, they have excellent support for customer support on a page posted on their website. Specifically, their website provides the following information:

And if you call with a question or a complaint, customer service staff are intelligent and listen. That makes all the difference.

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— reviewed Eurway on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Wholesale Furniture Brokers' website, Wholesale Furniture Brokers performs very well in terms of customer support relative to other furniture retailer brands.

The review site resellerratings.com gives Wholesale Furniture Brokers excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

"I had a great experience with WFB. I changed my mind about which table I wanted the day after I placed the purchase and their customer service changing the order was excellent. The table I wanted arrived a week later."

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— reviewed Wholesale Furniture Brokers on March 7, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Modtempo's website, Modtempo performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Modtempo, they have excellent support for customer support on a page posted on their website. From this page:

Their customer service was very responsive to my questions, which were made after I had already made the purchase on the Houzz website.

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— reviewed Modtempo on March 6, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Rove Concepts' website, Rove Concepts performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by Rove Concepts, they have excellent support for customer support on a page posted on their website. From this page:

Loved that I was able to do live chat with someone to help me figure out what I wanted in my bedroom. Customer service was super helpful.

One reviewer on designsbyjessie.com said Rove Concepts performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

With small complaints on the low response rates of customer service, I guess the shopping experience is overall quite good.

Based on a review posted on webatsimon.com, Rove Concepts was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. From this review:

When we contacted the customer service, they were rather polite and listened to our problem, but it turned out that their return and replacement policy is absolutely horrible.

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— reviewed Rove Concepts on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of customer support relative to other furniture retailer brands.

One reviewer on myslumberyard.com said Burrow performs well on customer support relative to its peers. You can read the full review here. From this review:

We purchased Burrow, but ended up returning the sofa due to a design issue. Essentially what happened is they sent us two different colors. At least that gave us a chance to test customer service and the free return option. It all worked just fine.

One reviewer on honestbrandreviews.com said Burrow performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Burrow has top quality reviews all over the Internet, frequently referencing the craftsmanship, quality of product, and the customer service.

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— reviewed Burrow on March 5, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from DCG Stores' website, DCG Stores performs very well in terms of customer support relative to other furniture retailer brands.

One reviewer on prweb.com said DCG Stores performs well on customer support relative to its peers. You can read the full review here. From this review:

The leading e-commerce company has brought the widest selection of top name firearm and home safes to their new online store that provides superior customer support and low prices.

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— reviewed DCG Stores on March 10, 2020, Read all 2 customer service reviews.

Based on reviews posted on popular review sites as well as from Zin Home's website, Zin Home performs very well in terms of customer support relative to other furniture retailer brands.

The review site resellerratings.com gives Zin Home excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

The customer service was awesome, someone was always there to pick up the phone.

From information posted on Zin Home's website, Zin Home appear to have average support for customer support relative to competing furniture retailer brands. Check out the page here. Specifically, their website provides the following information:

Our team of expert Sales and Customer Service professionals are here to answer any questions you may have.

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— reviewed Zin Home on March 7, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from Joybird's website, Joybird performs average to better than average in terms of customer support compared to other furniture retailer brands.

From information posted on Joybird's website, Joybird appear to have average support for customer support relative to competing furniture retailer brands. Check out the page here. Here's a snippet from the information published on their site:

I would say their customer service is on par with Comcast. They are the only company that has ever made me as frustrated and upset as Joybird.

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— reviewed Joybird on March 8, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from OKA 's website, OKA performs average to better than average in terms of customer support compared to other furniture retailer brands.

From information posted on OKA 's website, OKA appear to have average support for customer support relative to competing furniture retailer brands. Check out the page here. Specifically, their website provides the following information:

I’d avoid buying from this company in the future. Over expensive, over rated and poor customer service. I was given a gift card due to my buying expensive crystal lamps which turned out to have defects. I decided to keep the lamps, as they could not replace as no stock left and I’d also bought separately new lamp shades to match.

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— reviewed OKA on March 9, 2020, Read all 2 customer service reviews.

Based on ratings published by trusted online review sites as well as information from EMFurn's website, EMFurn performs average to better than average in terms of customer support compared to other furniture retailer brands.

From information posted on EMFurn's website, EMFurn appear to have average support for customer support relative to competing furniture retailer brands. Check out the page here. Specifically, their website provides the following information:

If we're unable to receive your call, please record your message and we will return your call as soon as possible.

Based on a review posted on bybespoek.com, EMFurn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

Customer experiences and quality of the products reveals a much more familiar conflicted view – while some of the customers seem to be very pleased with Emfurn

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— reviewed EMFurn on March 7, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on comfort-works.com, it appears that Pottery Barn received poor ratings for customer support. See the full review here. From this review:

Very bad customer service: many people were put on hold for a good 30 minutes, and reps mostly responded with the “we’re looking into it” line.

Based on a review posted on wolfwater.com, Pottery Barn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

I dealt with a some not-so-great customer service reps during what may have been a transitional period for their customer service team (since not calling someone back or suggesting that a customer drill holes into a unit themselves is not good customer service, any way you slice it).

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— reviewed Pottery Barn on March 5, 2020, Read all 2 customer service reviews.

Per online reviews as well based on researching West Elm's website, West Elm performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on vox.com, it appears that West Elm received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:

The West Elm customer service is extremely disorganized: I believe they have major communication problems within the company.

The online review website cnbc.com, gave West Elm slightly below average ratings when it comes to customer support versus other furniture retailer brands. See the full review on cnbc.com's site. Here's a brief quote from this review:

I was just really disappointed in their level of customer service and their inaction in caring about the quality of the work they put together and the inability to follow through.

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— reviewed West Elm on March 5, 2020, Read all 2 customer service reviews.

Based on reviews from trusted online sites, combined with information from IKEA's website, it appears that IKEA performs performs below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on practicalecommerce.com, it appears that IKEA received poor ratings for customer support. See the full review here. Here's a brief quote from this review:

Ikea receives an email for every review. It has not publicly replied to any. By any standard, this is appalling customer service.

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— reviewed IKEA on March 5, 2020, Read all 2 customer service reviews.

Based on reviews from trusted online sites, combined with information from Value City Furniture's website, it appears that Value City Furniture performs performs below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on complaintsboard.com, it appears that Value City Furniture received poor ratings for customer support. See the full review here. Here's a brief quote from this review:

Terrible customer service. I find it truly disturbing that any company would exhibit such little concern for customer satisfaction.

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— reviewed Value City Furniture on March 9, 2020, Read all 2 customer service reviews.

Based on reviews from trusted online sites, combined with information from Rent-A-Center's website, it appears that Rent-A-Center performs performs below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on pissedconsumer.com, it appears that Rent-A-Center received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:

I called the manager and told him the couch and the loveseat had bugs he laughed at me and told me it was all in my head.

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— reviewed Rent-A-Center on March 9, 2020, Read all 2 customer service reviews.