Wayfair vs Pottery Barn

Furniture Brand Comparison
December 4, 2020

Pottery Barn vs Wayfair: Side-by-Side Brand Comparison

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PROS
CONS
PROS
CONS
WAYFAIR CURRENT OFFER CODES
Wayfair has 3 coupon codes active today view more:
Get 25% Off
BIZ25RM1
Get 20% Off
QUORUM20
Get 10% Off
HUNTER10
Get $50 Off
BIZ50WA1
MORE WAYFAIR DEALS
Amazon is also offering discounts on select Wayfair items today.
POTTERY BARN CURRENT OFFER CODES
Pottery Barn has 3 coupon codes active today view more:
Get 25% Off
CYBER
Get 20% Off
THANKFUL
Get 20% Off
BLACKFRIDA...
MORE POTTERY BARN DEALS
Amazon is also offering discounts on select Pottery Barn items today.
Wayfair vs. Pottery Barn: Side-by-Side Comparison
Winner
Wayfair
Criteria
Pottery Barn
Winner
4.9
Overall Score
Overall Score
4.9
Overall Score
5.0 stars – See brand >
Brand Popularity
5.0 stars – See brand >
5.0 stars – 1 review
Personalized Products
4.0 stars – 1 review
5.0 stars – 1 review
Fabric Swatch Availability
5.0 stars – 1 review
4.0 stars – 1 review
Scheduled Delivery Support
4.0 stars – 1 review
5.0 stars – 1 review
Monthly Subscriptions
5.0 stars – 1 review
5.0 stars – 1 review
Swapping Ability
4.0 stars – 1 review
3.0 stars – 1 review
Full Room Rentals
3.0 stars – 1 review
4.0 stars – 1 review
Fast Shipping
2.0 stars – 1 review
5.0 stars – 1 review
Furniture Condition
4.0 stars – 1 review
5.0 stars – 1 review
Rental Range Flexibility
0.0 stars – 0 reviews
5.0 stars – 1 review
Ease of Assembly
4.0 stars – 1 review
3.0 stars – 1 review
Product Guarantee
4.0 stars – 1 review
4.0 stars – 1 review
Domestic Production Policy
5.0 stars – 1 review
5.0 stars – 1 review
Eco-friendliness
5.0 stars – 1 review
5.0 stars – 1 review
Wash & Care Guide
5.0 stars – 1 review
2.0 stars – 1 review
Showroom Availability
5.0 stars – 1 review
5.0 stars – 1 review
Furniture Assembly Services
5.0 stars – 1 review
5.0 stars – 1 review
Stain-resistant Fabrics
3.0 stars – 1 review
5.0 stars – 1 review
Pet-friendly Fabrics
5.0 stars – 1 review
4.0 stars – 1 review
Built-in Charging Availability
5.0 stars – 1 review
3.0 stars – 1 review
Lease-to-own Payment Plans
3.0 stars – 1 review
3.0 stars – 1 review
Rent-to-own Options
3.0 stars – 1 review
5.0 stars – 1 review
Fabric Options
4.0 stars – 1 review
5.0 stars – 1 review
Customer Support
2.0 stars – 1 review
111
Winner
Wayfair
Shipping & Returns Policies
Pottery Barn
Winner
Yes
Free Shipping Policies
Yes
Unlikely
Free Return Policies
Unlikely
Yes
International Shipping Policies
Yes
Unlikely
In-store Pickup
Yes
Unlikely
Ship to Store Options
Unlikely
Winner
Wayfair
Payment Options
Pottery Barn
Winner
Yes
PayPal Support
Unlikely
Yes
Debit & Prepaid Card Support
Unlikely
Unlikely
Google Pay Support
Unlikely
Unlikely
Apple Pay Support
Unlikely
Amazon Pay Support
Unlikely
Bitcoin Support
Winner
Wayfair
Pricing & Discount Policies
Pottery Barn
Winner
Yes
Official Coupons Support
Yes
AARP Discount Policies
Unlikely
Veteran's Discount Policies
Yes
Unlikely
Student Discount Policies
Yes
Price Adjustment Policies
Unlikely
Unlikely
Birthday Discount Policies
Unlikely
Unlikely
Senior Discount Policies
Unlikely
Unlikely
Teacher Discount Policies
Unlikely
Unlikely
Competitor Coupon Policies
Unlikely
Unlikely
Coupon Stacking Policies
Unlikely
Yes
Bulk Discounts
Unlikely
Yes
Sales and Promotions
Yes
Yes
Black Friday Ads Page
Yes
Yes
Cyber Monday Page
Yes
Winner
Wayfair
Customer Service Features
Pottery Barn
Winner
Yes
Gift Card Support
Yes
Yes
Money-back Guarantee Policy
Yes
Yes
Loyalty Programs
Yes
Unlikely
White-glove Delivery
Yes
Unlikely
In-stock Availability
Yes
Yes
Contact Information Availability
Yes
Social Media Presence
Winner
Wayfair
Financing Options
Pottery Barn
Winner
Yes
Affirm Financing Support
Unlikely
Afterpay Financing Support
Unlikely
Sezzle Financing Support
Unlikely
Klarna Financing Support
Unlikely
QuadPay Financing Support
Bread Financing Support
Unlikely
Splitit Financing Support
Unlikely
In-store Layaway
Winner
Wayfair
Website Features
Pottery Barn
Winner
Yes
Website Security & Privacy Policies
Yes
Winner
Wayfair
Marketing Programs
Pottery Barn
Winner
Yes
Affiliate Marketing Programs
Yes
Winner
Wayfair
Other Features
Pottery Barn
Winner
Yes
Ethical Practices
Unlikely
Wayfair
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Pottery Barn
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Wayfair vs. Pottery Barn: Comparison Details

Best Personalized Products – Winner: Wayfair
5.0 stars

Yes, Wayfair does offer customization options. You can find additional information about Wayfair's personalized products on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

4.0 stars

Yes, Pottery Barn does offer customization options. You can find additional information about Pottery Barn's personalized products on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

Wayfair
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Pottery Barn
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Best Fabric Swatch Availability – Tie
5.0 stars

Yes, Wayfair does offer fabric swatches. You can find additional information about Wayfair's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

5.0 stars

Yes, Pottery Barn does offer fabric swatches. You can find additional information about Pottery Barn's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

Wayfair
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Pottery Barn
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Best Scheduled Delivery Support – Tie
4.0 stars

Yes, Wayfair does offer scheduled deliveries. You can find additional information about Wayfair's scheduled delivery support on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their scheduled delivery support.

Last reviewed March 5, 2020. Read 1 scheduled deliveries review.

4.0 stars

Unfortunately, Pottery Barn does not currently offer scheduled deliveries. You can also visit Pottery Barn's scheduled delivery support customer FAQ page to see if they've provided any additional information on this topic. We also recommend checking their homepage to see if they've posted any more updated information on their scheduled delivery support.

Last reviewed March 5, 2020. Read all 2 scheduled deliveries reviews.

Wayfair
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Pottery Barn
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Best Monthly Subscriptions – Tie
5.0 stars

Yes, Wayfair does offer subscription service. You can find additional information about Wayfair's monthly subscriptions on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their monthly subscriptions.

Last reviewed March 5, 2020. Read all 2 subscription service reviews.

5.0 stars

Yes, Pottery Barn does offer subscription service. You can find additional information about Pottery Barn's monthly subscriptions on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their monthly subscriptions.

Last reviewed March 5, 2020. Read all 2 subscription service reviews.

Wayfair
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Pottery Barn
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Best Swapping Ability – Winner: Wayfair
5.0 stars

Yes, Wayfair does support swaps allowed. You can find additional information about Wayfair's swapping ability on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

4.0 stars

Yes, Pottery Barn does support swaps allowed. You can find additional information about Pottery Barn's swapping ability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

Wayfair
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Pottery Barn
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Best Full Room Rentals – Tie
3.0 stars

Based on our research, it appears that Wayfair may not offer full room rentals at the current time. You may be able to find additional information about Wayfair's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Wayfair has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

3.0 stars

Based on our research, it appears that Pottery Barn may not offer full room rentals at the current time. You may be able to find additional information about Pottery Barn's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

Wayfair
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Pottery Barn
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Best Fast Shipping – Winner: Wayfair
4.0 stars

Based on reviews posted on popular review sites as well as from Wayfair's website, Wayfair performs very well in terms of fast shipping relative to other furniture retailer brands.

One reviewer on wayfair.com said Wayfair performs well on fast shipping relative to its peers. You can read the full review here. From this review:

Usually, it takes 2-4 days for the product to be delivered depending on the state you live in. This is considered a reasonable turn-around period.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Wayfair coupons? Check out the latest deals here. Want more reviews on Wayfair? Read a more in-depth review of Wayfair on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of fast shipping when compared to other furniture retailer brands.

The online review website hfndigital.com, gave Pottery Barn slightly below average ratings when it comes to fast shipping versus other furniture retailer brands. See the full review on hfndigital.com's site. From this review:

Pottery Barn Furniture Delivery Too Slow

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

Wayfair
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Pottery Barn
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Best Furniture Condition – Winner: Wayfair
5.0 stars

Based on reviews posted on popular review sites as well as from Wayfair's website, Wayfair performs very well in terms of furniture condition relative to other furniture retailer brands.

Based on information published by Wayfair, they have excellent support for furniture condition on a page posted on their website. From this page:

Great looking loveseat. It's a little bit darker in color than I thought it would be, but it's working well for us and is just the size we needed.

One reviewer on consumeraffairs.com said Wayfair performs well on furniture condition relative to its peers. You can read the full review here. Here's a brief quote from this review:

Wayfair has a great selection of furniture and decor with great and affordable prices.

One reviewer on influenster.com said Wayfair performs well on furniture condition relative to its peers. You can read the full review here. Here's a brief quote from this review:

Love love love Wayfair! I have purchased so many quality pieces for our home as well as kitchen gadgets and organization units

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Wayfair coupons? Check out the latest deals here. Want more reviews on Wayfair? Read a more in-depth review of Wayfair on this page.

Last reviewed March 5, 2020. Read all 2 good furniture condition reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of furniture condition relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on furniture condition relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

Palmetto is Pottery Barn's all-weather wicker furniture collection, made of extruded polypropylene that will stand up to the most adverse conditions and strengthened by lightweight aluminum frames.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 good furniture condition reviews.

Wayfair
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Pottery Barn
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Best Ease of Assembly – Winner: Wayfair
5.0 stars

Based on reviews posted on popular review sites as well as from Wayfair's website, Wayfair performs very well in terms of ease of assembly relative to other furniture retailer brands.

Based on information published by Wayfair, they have excellent support for ease of assembly on a page posted on their website. Here's a snippet from the information published on their site:

I would not call myself a handy woman, however I was able to assemble this bed alone with ease in about an hour and a half.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Wayfair coupons? Check out the latest deals here. Want more reviews on Wayfair? Read a more in-depth review of Wayfair on this page.

Last reviewed March 5, 2020. Read all 2 easy assembly reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of ease of assembly relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on ease of assembly relative to its peers. You can read additional information here. Specifically, their website provides the following information:

Assembly instructions for our furniture products are available for you to download. If these instructions do not match your product, or you are unable to find the information you need, please call customer service at 1.888.779.5176.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 easy assembly reviews.

Wayfair
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Pottery Barn
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Best Product Guarantee – Winner: Pottery Barn
3.0 stars

Based on ratings published by trusted online review sites as well as information from Wayfair's website, Wayfair performs average to better than average in terms of product guarantee compared to other furniture retailer brands.

Based on a review posted on furniturecap.com, Wayfair was rated as fairly average for product guarantee relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

Some products simply do not have any warranty information. Considering the number of in-stock items, it makes sense. However, it’s very inconvenient. You’ll have to contact their support center to confirm the warranty info most of the times.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Wayfair coupons? Check out the latest deals here. Want more reviews on Wayfair? Read a more in-depth review of Wayfair on this page.

Last reviewed March 5, 2020. Read all 2 warranty reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of product guarantee relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on product guarantee relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such l

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 warranty reviews.

Wayfair
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Pottery Barn
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Best Domestic Production Policy – Winner: Pottery Barn
4.0 stars

Yes, Wayfair does offer products made in USA. You can find additional information about Wayfair's domestic production policy on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their domestic production policy.

Last reviewed March 6, 2020. Read all 2 products made in USA reviews.

5.0 stars

Yes, Pottery Barn does offer products made in USA. You can find additional information about Pottery Barn's domestic production policy on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their domestic production policy.

Last reviewed March 6, 2020. Read all 2 products made in USA reviews.

Wayfair
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Best Eco-friendliness – Tie
5.0 stars

Yes, Wayfair does offer eco-friendliness. You can find additional information about Wayfair's eco-friendliness on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their eco-friendliness.

Last reviewed March 5, 2020. Read all 2 eco-friendliness reviews.

5.0 stars

Yes, Pottery Barn does offer eco-friendliness. You can find additional information about Pottery Barn's eco-friendliness on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their eco-friendliness.

Last reviewed March 6, 2020. Read all 2 eco-friendliness reviews.

Wayfair
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Pottery Barn
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Best Wash & Care Guide – Tie
5.0 stars

Yes, Wayfair does offer wash and care instructions. You can find additional information about Wayfair's wash & care guide on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their wash & care guide.

Last reviewed January 28, 2020. Read 1 wash & care instructions review.

5.0 stars

Yes, Pottery Barn does offer wash and care instructions. You can find additional information about Pottery Barn's wash & care guide on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their wash & care guide.

Last reviewed March 6, 2020. Read all 2 wash & care instructions reviews.

Wayfair
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Pottery Barn
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Best Showroom Availability – Winner: Pottery Barn
2.0 stars

Based on our research, it appears that Wayfair may not offer showrooms at the current time. You may be able to find additional information about Wayfair's showroom availability on their customer service page here. You can also visit their homepage to see if Wayfair has posted any updated information about their showroom availability.

Last reviewed June 22, 2018. Read 1 showrooms review.

5.0 stars

Yes, Pottery Barn does offer showrooms. You can find additional information about Pottery Barn's showroom availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their showroom availability.

Last reviewed April 16, 2019. Read all 2 showrooms reviews.

Wayfair
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Pottery Barn
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Best Furniture Assembly Services – Tie
5.0 stars

Yes, Wayfair does offer furniture assembly. You can find additional information about Wayfair's furniture assembly services on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their furniture assembly services.

Last reviewed June 22, 2018. Read 1 furniture assembly review.

5.0 stars

Yes, Pottery Barn does offer furniture assembly. You can find additional information about Pottery Barn's furniture assembly services on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their furniture assembly services.

Last reviewed April 16, 2019. Read all 2 furniture assembly reviews.

Wayfair
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Pottery Barn
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Best Stain-resistant Fabrics – Winner: Wayfair
5.0 stars

Yes, Wayfair does offer stain-resistant fabrics. You can find additional information about Wayfair's stain-resistant fabrics on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their stain-resistant fabrics.

Last reviewed March 5, 2020. Read 1 stain-resistant fabrics review.

3.0 stars

Based on our research, it appears that Pottery Barn may not offer stain-resistant fabrics at the current time. You may be able to find additional information about Pottery Barn's stain-resistant fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their stain-resistant fabrics.

Last reviewed March 6, 2020. Read all 2 stain-resistant fabrics reviews.

Wayfair
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Pottery Barn
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Best Pet-friendly Fabrics – Tie
5.0 stars

Yes, Wayfair does offer pet friendly fabrics. You can find additional information about Wayfair's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their pet-friendly fabrics.

Last reviewed March 5, 2020. Read all 2 pet friendly fabrics reviews.

5.0 stars

Yes, Pottery Barn does offer pet friendly fabrics. You can find additional information about Pottery Barn's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their pet-friendly fabrics.

Last reviewed March 6, 2020. Read all 2 pet friendly fabrics reviews.

Wayfair
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Pottery Barn
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Best Built-in Charging Availability – Winner: Pottery Barn
4.0 stars

Yes, Wayfair does offer built-in charging ports. You can find additional information about Wayfair's built-in charging availability on their customer service page here. You can also visit their homepage to see if Wayfair has posted additional information on their built-in charging availability.

Last reviewed March 5, 2020. Read all 2 built-in charging ports reviews.

5.0 stars

Yes, Pottery Barn does offer built-in charging ports. You can find additional information about Pottery Barn's built-in charging availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their built-in charging availability.

Last reviewed March 6, 2020. Read all 2 built-in charging ports reviews.

Wayfair
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Pottery Barn
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Best Lease-to-own Payment Plans – Tie
3.0 stars

Based on our research, it appears that Wayfair may not offer rent-to-own options at the current time. You may be able to find additional information about Wayfair's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if Wayfair has posted any updated information about their lease-to-own payment plans.

Last reviewed January 28, 2020. Read 1 rent-to-own options review.

3.0 stars

Based on our research, it appears that Pottery Barn may not offer rent-to-own options at the current time. You may be able to find additional information about Pottery Barn's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their lease-to-own payment plans.

Last reviewed March 6, 2020. Read all 2 rent-to-own options reviews.

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Best Rent-to-own Options – Tie
3.0 stars

Based on our research, it appears that Wayfair may not offer rent-to-own furniture at the current time. You may be able to find additional information about Wayfair's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if Wayfair has posted any updated information about their rent-to-own options.

Last reviewed March 5, 2020. Read 1 rent-to-own furniture review.

3.0 stars

Based on our research, it appears that Pottery Barn may not offer rent-to-own furniture at the current time. You may be able to find additional information about Pottery Barn's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

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Best Fabric Options – Winner: Wayfair
5.0 stars

Based on reviews posted on popular review sites as well as from Wayfair's website, Wayfair performs very well in terms of fabric options relative to other furniture retailer brands.

Based on information published by Wayfair, they have excellent support for fabric options on a page posted on their website. Here's a snippet from the information published on their site:

The colors were exactly as shown and seem to be a very durable fabric for my intent.

One reviewer on toptenreviews.com said Wayfair performs well on fabric options relative to its peers. You can read the full review here. Here's a brief quote from this review:

In addition, you can customize many of the sofas with different types of fabrics in different colors – some popular options include white leather and gray fabrics.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Wayfair coupons? Check out the latest deals here. Want more reviews on Wayfair? Read a more in-depth review of Wayfair on this page.

Last reviewed March 5, 2020. Read all 2 fabric options reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on lifeonvirginiastreet.com said Pottery Barn performs well on fabric options relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

We have been shocked by the durability and stain resistance of the Performance Everydaylinen by Crypton Home fabric.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fabric options reviews.

Wayfair
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Pottery Barn
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Best Customer Support – Winner: Wayfair
5.0 stars

Based on reviews posted on popular review sites as well as from Wayfair's website, Wayfair performs very well in terms of customer support relative to other furniture retailer brands.

The review site influenster.com gives Wayfair excellent ratings for customer support in a review posted on its website. From this review:

Excellent customer service. I would recommend trying it out and if you don’t like your product, returns are pretty easy.

The review site consumeraffairs.com gives Wayfair excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer’s needs and finding the right solutions immediately.

The review site furniturecap.com gives Wayfair excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

Their customer service is outstanding and refreshing to deal with. Wayfair makes their customers feel cared for.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Wayfair coupons? Check out the latest deals here. Want more reviews on Wayfair? Read a more in-depth review of Wayfair on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on comfort-works.com, it appears that Pottery Barn received poor ratings for customer support. See the full review here. From this review:

Very bad customer service: many people were put on hold for a good 30 minutes, and reps mostly responded with the “we’re looking into it” line.

Based on a review posted on wolfwater.com, Pottery Barn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

I dealt with a some not-so-great customer service reps during what may have been a transitional period for their customer service team (since not calling someone back or suggesting that a customer drill holes into a unit themselves is not good customer service, any way you slice it).

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

Wayfair
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Pottery Barn
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Best PayPal Support – Winner: Wayfair
Does Wayfair accept PayPal?
Yes

Last reviewed August 9, 2018. Read all 2 PayPal reviews.

Does Pottery Barn accept PayPal?
Unlikely

Last reviewed August 15, 2018. Read all 2 PayPal reviews.

Best Debit & Prepaid Card Support – Winner: Wayfair
Yes

Last reviewed January 3, 2019. Read 1 debit & prepaid cards review.

Unlikely

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Best Google Pay Support – Tie
Does Wayfair accept Google Pay?
Unlikely

Last reviewed April 12, 2018. Read all 2 Google Pay reviews.

Unlikely

Last reviewed April 13, 2018. Read all 2 Google Pay reviews.

Best Apple Pay Support – Tie
Does Wayfair accept Apple Pay?
Unlikely

Last reviewed July 27, 2018. Read 1 Apple Pay review.

Does Pottery Barn accept Apple Pay?
Unlikely

Last reviewed July 30, 2018. Read 1 Apple Pay review.

Best Amazon Pay Support – Tie
Does Wayfair accept Amazon Pay?
No

Last reviewed February 1, 2019. Read all 2 Amazon Pay reviews.

Unlikely

Last reviewed February 4, 2019. Read all 2 Amazon Pay reviews.

Best Bitcoin Support – Tie
Does Wayfair accept Bitcoin?
No

Last reviewed March 5, 2020. Read all 2 Bitcoin reviews.

Does Pottery Barn accept Bitcoin?
No

Last reviewed February 20, 2020. Read all 2 Bitcoin reviews.

Best Official Coupons Support – Tie
Yes

Last reviewed January 23, 2018. Read all 2 official coupons page reviews.

Yes

Last reviewed March 24, 2018. Read 1 official coupons page review.

Best AARP Discount Policies – Tie
No

Last reviewed March 6, 2019. Read all 2 AARP discounts reviews.

No

Last reviewed March 6, 2019. Read all 2 AARP discounts reviews.

Best Veteran's Discount Policies – Winner: Pottery Barn
Unlikely

Last reviewed July 10, 2020. Read 1 military discounts review.

Yes

Last reviewed July 10, 2020. Read 1 military discounts review.

Best Student Discount Policies – Winner: Pottery Barn
Unlikely

Last reviewed July 11, 2020. Read 1 student discounts review.

Yes

Last reviewed July 11, 2020. Read 1 student discounts review.

Best Price Adjustment Policies – Tie
No

Last reviewed September 20, 2019. Read 1 price matching review.

Unlikely

Last reviewed July 30, 2018. Read 1 price matching review.

Best Birthday Discount Policies – Tie
Unlikely

Last reviewed January 23, 2018. Read 1 birthday discounts review.

Unlikely

Last reviewed June 2, 2019. Read 1 birthday discounts review.

Best Senior Discount Policies – Tie
Unlikely

Last reviewed July 10, 2020. Read 1 senior discounts review.

Unlikely

Last reviewed July 10, 2020. Read 1 senior discounts review.

Best Teacher Discount Policies – Tie
Unlikely

Last reviewed July 13, 2018. Read all 2 teacher discounts reviews.

Unlikely

Last reviewed July 14, 2018. Read all 2 teacher discounts reviews.

Best Competitor Coupon Policies – Tie
Unlikely

Last reviewed January 23, 2018. Read 1 competitor coupons review.

Unlikely

Last reviewed March 24, 2018. Read 1 competitor coupons review.

Best Coupon Stacking Policies – Tie
Unlikely

Last reviewed July 26, 2018. Read all 2 coupon stacking reviews.

Unlikely

Last reviewed August 21, 2018. Read 1 coupon stacking review.

Best Bulk Discounts – Winner: Wayfair
Yes

Last reviewed March 6, 2020. Read all 2 bulk discounts reviews.

Unlikely

Last reviewed February 20, 2020. Read all 2 bulk discounts reviews.

Best Sales and Promotions – Tie
Does Wayfair offer sales events?
Yes

Last reviewed September 3, 2018. Read all 2 sales events reviews.

Yes

Last reviewed March 24, 2018. Read 1 sales events review.

Best Black Friday Ads Page – Tie
Yes

Last reviewed November 17, 2020. Read 1 Black Friday Ads Page review.

Yes

Last reviewed November 19, 2020. Read 1 Black Friday Ads Page review.

Best Cyber Monday Page – Tie
Yes

Last reviewed November 24, 2020. Read 1 Cyber Monday sales review.

Yes

Last reviewed November 24, 2020. Read 1 Cyber Monday sales review.

Best Gift Card Support – Tie
Does Wayfair offer gift cards?
Yes

Last reviewed July 19, 2020. Read 1 gift cards review.

Yes

Last reviewed July 19, 2020. Read 1 gift cards review.

Best Money-back Guarantee Policy – Tie
Yes

Last reviewed March 23, 2019. Read 1 money-back guarantee review.

Yes

Last reviewed March 24, 2018. Read 1 money-back guarantee review.

Best Loyalty Programs – Tie
Yes

Last reviewed July 26, 2020. Read 1 loyalty programs review.

Yes

Last reviewed July 26, 2020. Read 1 loyalty programs review.

Best White-glove Delivery – Winner: Pottery Barn
Unlikely

Last reviewed March 5, 2020. Read 1 white-glove delivery review.

Yes

Last reviewed February 20, 2020. Read all 2 white-glove delivery reviews.

Best In-stock Availability – Winner: Pottery Barn
Unlikely

Last reviewed March 6, 2020. Read all 2 in-stock availability reviews.

Yes

Last reviewed February 20, 2020. Read all 2 in-stock availability reviews.

Best Contact Information Availability – Tie
Yes

Last reviewed November 30, 2020. Read all 2 contact information reviews.

Yes

Last reviewed November 30, 2020. Read all 2 contact information reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Website Security & Privacy Policies – Tie
Yes

Last reviewed November 16, 2018. Read all 2 website security & privacy reviews.

Yes

Last reviewed April 16, 2019. Read all 2 website security & privacy reviews.

Best Affiliate Marketing Programs – Tie
Yes

Last reviewed November 30, 2020. Read 1 affiliate marketing review.

Yes

Last reviewed November 30, 2020. Read 1 affiliate marketing review.

Best Ethical Practices – Winner: Wayfair
Yes

Last reviewed August 31, 2019. Read all 2 ethical practices reviews.

Unlikely

Last reviewed November 17, 2020. Read 1 ethical practices review.

Best Affirm Financing Support – Winner: Wayfair
Yes

Last reviewed July 10, 2018. Read all 2 Affirm financing reviews.

Unlikely

Last reviewed July 12, 2018. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
No

Last reviewed September 8, 2018. Read all 2 Afterpay financing reviews.

Unlikely

Last reviewed September 9, 2018. Read all 2 Afterpay financing reviews.

Best Sezzle Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 Sezzle financing reviews.

No

Last reviewed February 5, 2019. Read all 2 Sezzle financing reviews.

Best Klarna Financing Support – Tie
Unlikely

Last reviewed July 10, 2018. Read all 2 Klarna financing reviews.

Unlikely

Last reviewed September 9, 2018. Read all 2 Klarna financing reviews.

Best QuadPay Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

Best Bread Financing Support – Tie
No

Last reviewed September 8, 2018. Read all 2 Bread financing reviews.

Unlikely

Last reviewed September 9, 2018. Read all 2 Bread financing reviews.

Best Splitit Financing Support – Tie
No

Last reviewed October 18, 2020. Read all 2 Splitit financing reviews.

No

Last reviewed October 18, 2020. Read all 2 Splitit financing reviews.

Best In-store Layaway – Tie
Unlikely

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

No

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Best Free Shipping Policies – Tie
Yes

Last reviewed September 3, 2018. Read all 3 free shipping reviews.

Yes

Last reviewed January 3, 2019. Read 1 free shipping review.

Best Free Return Policies – Tie
Unlikely

Last reviewed August 11, 2020. Read all 8 free returns & exchanges reviews.

Unlikely

Last reviewed December 7, 2018. Read 1 free returns & exchanges review.

Best International Shipping Policies – Tie
Yes

Last reviewed August 11, 2020. Read all 2 international shipping reviews.

Yes

Last reviewed March 24, 2018. Read 1 international shipping review.

Best In-store Pickup – Winner: Pottery Barn
Unlikely

Last reviewed September 29, 2020. Read all 2 curbside pickup reviews.

Yes

Last reviewed September 30, 2020. Read 1 curbside pickup review.

Best Ship to Store Options – Tie
Unlikely

Last reviewed June 22, 2018. Read all 2 ship to store reviews.

Unlikely

Last reviewed April 16, 2019. Read all 2 ship to store reviews.

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