Pottery Barn vs Grandin Road

Furniture Brand Comparison
November 24, 2020

Grandin Road vs Pottery Barn: Side-by-Side Brand Comparison

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PROS
CONS
PROS
CONS
POTTERY BARN CURRENT OFFER CODES
Pottery Barn has 2 coupon codes active today view more:
Get 20% Off
THANKFUL
Get 20% Off
BLACKFRIDA...
MORE POTTERY BARN DEALS
Amazon is also offering discounts on select Pottery Barn items today.
GRANDIN ROAD CURRENT OFFER CODES
Grandin Road has 9 coupon codes active today view more:
Get 30% Off
GRCYBER30
Get 25% Off
GRHOLIDAY2...
Get 20% Off
GR355383
Get 15% Off
XXW06353
Code
WEBGRB
Code
GR349639
Code
GR349633
Code
GR349114
Get 20% Off
GR351626
MORE GRANDIN ROAD DEALS
Amazon is also offering discounts on select Grandin Road items today.
Pottery Barn vs. Grandin Road: Side-by-Side Comparison
Winner
Pottery Barn
Criteria
Grandin Road
Winner
4.9
Overall Score
Overall Score
4.5
Overall Score
5.0 stars – See brand >
Brand Popularity
3.0 stars – See brand >
4.0 stars – 1 review
Personalized Products
5.0 stars – 1 review
5.0 stars – 1 review
Fabric Swatch Availability
5.0 stars – 1 review
4.0 stars – 1 review
Scheduled Delivery Support
2.0 stars – 1 review
5.0 stars – 1 review
Monthly Subscriptions
5.0 stars – 1 review
4.0 stars – 1 review
Swapping Ability
5.0 stars – 1 review
3.0 stars – 1 review
Full Room Rentals
3.0 stars – 1 review
2.0 stars – 1 review
Fast Shipping
4.0 stars – 1 review
4.0 stars – 1 review
Furniture Condition
5.0 stars – 2 reviews
4.0 stars – 1 review
Ease of Assembly
5.0 stars – 1 review
4.0 stars – 1 review
Product Guarantee
4.0 stars – 1 review
5.0 stars – 1 review
Domestic Production Policy
3.0 stars – 1 review
5.0 stars – 1 review
Eco-friendliness
3.0 stars – 1 review
5.0 stars – 1 review
Wash & Care Guide
5.0 stars – 1 review
5.0 stars – 1 review
Showroom Availability
5.0 stars – 1 review
5.0 stars – 1 review
Furniture Assembly Services
3.0 stars – 1 review
3.0 stars – 1 review
Stain-resistant Fabrics
4.0 stars – 1 review
5.0 stars – 1 review
Pet-friendly Fabrics
3.0 stars – 1 review
5.0 stars – 1 review
Built-in Charging Availability
4.0 stars – 1 review
3.0 stars – 1 review
Lease-to-own Payment Plans
3.0 stars – 1 review
3.0 stars – 1 review
Rent-to-own Options
3.0 stars – 1 review
4.0 stars – 1 review
Fabric Options
5.0 stars – 1 review
2.0 stars – 1 review
Customer Support
5.0 stars – 1 review
111
Winner
Pottery Barn
Shipping & Returns Policies
Grandin Road
Winner
Yes
Free Shipping Policies
Yes
Unlikely
Free Return Policies
Unlikely
Yes
International Shipping Policies
Yes
Unlikely
Ship to Store Options
Unlikely
Winner
Pottery Barn
Payment Options
Grandin Road
Winner
Unlikely
PayPal Support
Yes
Unlikely
Debit & Prepaid Card Support
Unlikely
Unlikely
Google Pay Support
Unlikely
Unlikely
Apple Pay Support
Unlikely
Amazon Pay Support
Bitcoin Support
Winner
Pottery Barn
Pricing & Discount Policies
Grandin Road
Winner
Yes
Official Coupons Support
AARP Discount Policies
Unlikely
Yes
Veteran's Discount Policies
Unlikely
Yes
Student Discount Policies
Unlikely
Unlikely
Price Adjustment Policies
Unlikely
Unlikely
Birthday Discount Policies
Yes
Unlikely
Senior Discount Policies
Unlikely
Teacher Discount Policies
Unlikely
Unlikely
Competitor Coupon Policies
Unlikely
Unlikely
Coupon Stacking Policies
Unlikely
Unlikely
Bulk Discounts
Unlikely
Yes
Sales and Promotions
Yes
Yes
Black Friday Ads Page
Unlikely
Yes
Cyber Monday Page
Unlikely
Winner
Pottery Barn
Customer Service Features
Grandin Road
Winner
Yes
Gift Card Support
Yes
Yes
Money-back Guarantee Policy
Unlikely
Yes
Loyalty Programs
Unlikely
Yes
White-glove Delivery
Yes
Yes
In-stock Availability
Yes
Yes
Contact Information Availability
Yes
Social Media Presence
Winner
Pottery Barn
Financing Options
Grandin Road
Winner
Unlikely
Affirm Financing Support
Unlikely
Unlikely
Afterpay Financing Support
Unlikely
Sezzle Financing Support
Unlikely
Klarna Financing Support
Unlikely
QuadPay Financing Support
Unlikely
Bread Financing Support
Unlikely
In-store Layaway
Unlikely
Winner
Pottery Barn
Website Features
Grandin Road
Winner
Yes
Website Security & Privacy Policies
Yes
Winner
Pottery Barn
Marketing Programs
Grandin Road
Winner
Yes
Affiliate Marketing Programs
Yes
Winner
Pottery Barn
Other Features
Grandin Road
Winner
Unlikely
Ethical Practices
Yes
Pottery Barn
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Grandin Road
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Pottery Barn vs. Grandin Road: Comparison Details

Best Personalized Products – Winner: Grandin Road
4.0 stars

Yes, Pottery Barn does offer customization options. You can find additional information about Pottery Barn's personalized products on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

5.0 stars

Yes, Grandin Road does offer customization options. You can find additional information about Grandin Road's personalized products on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their personalized products.

Last reviewed March 6, 2020. Read all 2 customization options reviews.

Pottery Barn
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Grandin Road
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Best Fabric Swatch Availability – Tie
5.0 stars

Yes, Pottery Barn does offer fabric swatches. You can find additional information about Pottery Barn's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

5.0 stars

Yes, Grandin Road does offer fabric swatches. You can find additional information about Grandin Road's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their fabric swatch availability.

Last reviewed March 6, 2020. Read all 2 fabric swatches reviews.

Pottery Barn
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Grandin Road
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Best Scheduled Delivery Support – Winner: Pottery Barn
4.0 stars

Unfortunately, Pottery Barn does not currently offer scheduled deliveries. You can also visit Pottery Barn's scheduled delivery support customer FAQ page to see if they've provided any additional information on this topic. We also recommend checking their homepage to see if they've posted any more updated information on their scheduled delivery support.

Last reviewed March 5, 2020. Read all 2 scheduled deliveries reviews.

2.0 stars

Unfortunately, Grandin Road does not currently offer scheduled deliveries. You can also visit Grandin Road's scheduled delivery support customer FAQ page to see if they've provided any additional information on this topic. We also recommend checking their homepage to see if they've posted any more updated information on their scheduled delivery support.

Last reviewed March 6, 2020. Read all 2 scheduled deliveries reviews.

Pottery Barn
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Grandin Road
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Best Monthly Subscriptions – Tie
5.0 stars

Yes, Pottery Barn does offer subscription service. You can find additional information about Pottery Barn's monthly subscriptions on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their monthly subscriptions.

Last reviewed March 5, 2020. Read all 2 subscription service reviews.

5.0 stars

Yes, Grandin Road does offer subscription service. You can find additional information about Grandin Road's monthly subscriptions on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their monthly subscriptions.

Last reviewed March 6, 2020. Read all 2 subscription service reviews.

Pottery Barn
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Grandin Road
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Best Swapping Ability – Winner: Grandin Road
4.0 stars

Yes, Pottery Barn does support swaps allowed. You can find additional information about Pottery Barn's swapping ability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

5.0 stars

Yes, Grandin Road does support swaps allowed. You can find additional information about Grandin Road's swapping ability on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their swapping ability.

Last reviewed March 6, 2020. Read all 2 swaps allowed reviews.

Pottery Barn
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Grandin Road
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Best Full Room Rentals – Tie
3.0 stars

Based on our research, it appears that Pottery Barn may not offer full room rentals at the current time. You may be able to find additional information about Pottery Barn's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

3.0 stars

Based on our research, it appears that Grandin Road may not offer full room rentals at the current time. You may be able to find additional information about Grandin Road's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Grandin Road has posted any updated information about their full room rentals.

Last reviewed March 6, 2020. Read all 2 full room rentals reviews.

Pottery Barn
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Grandin Road
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Best Fast Shipping – Winner: Grandin Road
2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of fast shipping when compared to other furniture retailer brands.

The online review website hfndigital.com, gave Pottery Barn slightly below average ratings when it comes to fast shipping versus other furniture retailer brands. See the full review on hfndigital.com's site. From this review:

Pottery Barn Furniture Delivery Too Slow

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of fast shipping relative to other furniture retailer brands.

Based on information pulled from Grandin Road's website, Grandin Road performs well on fast shipping relative to its peers. You can read additional information here. Specifically, their website provides the following information:

Grandin Road orders for in-stock merchandise are generally delivered within 3-7 business days. Shipping charge estimates are available on our Shopping Cart page after you select your desired items for purchase.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Grandin Road coupons? Check out the latest deals here. Want more reviews on Grandin Road? Read a more in-depth review of Grandin Road on this page.

Last reviewed March 9, 2020. Read all 2 fast shipping reviews.

Pottery Barn
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Grandin Road
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Best Furniture Condition – Winner: Grandin Road
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of furniture condition relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on furniture condition relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

Palmetto is Pottery Barn's all-weather wicker furniture collection, made of extruded polypropylene that will stand up to the most adverse conditions and strengthened by lightweight aluminum frames.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 good furniture condition reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of furniture condition relative to other furniture retailer brands.

Based on information published by Grandin Road, they have excellent support for furniture condition on a page posted on their website. Specifically, their website provides the following information:

At Grandin Road, our primary focus is quality. We guarantee that every product we sell will stand up to the supreme test — our customers' satisfaction.

One reviewer on moving.com said Grandin Road performs well on furniture condition relative to its peers. You can read the full review here. From this review:

Colorful, fun and on-trend are three words that come to mind when looking at Grandin Road’s furniture collections.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Grandin Road coupons? Check out the latest deals here. Want more reviews on Grandin Road? Read a more in-depth review of Grandin Road on this page.

Last reviewed March 9, 2020. Read all 3 good furniture condition reviews.

Pottery Barn
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Grandin Road
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Best Ease of Assembly – Winner: Grandin Road
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of ease of assembly relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on ease of assembly relative to its peers. You can read additional information here. Specifically, their website provides the following information:

Assembly instructions for our furniture products are available for you to download. If these instructions do not match your product, or you are unable to find the information you need, please call customer service at 1.888.779.5176.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 easy assembly reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of ease of assembly relative to other furniture retailer brands.

Based on information published by Grandin Road, they have excellent support for ease of assembly on a page posted on their website. From this page:

Overall was easy to assemble, I did so alone in about 20 min. Color is gray, not at all brown.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Grandin Road coupons? Check out the latest deals here. Want more reviews on Grandin Road? Read a more in-depth review of Grandin Road on this page.

Last reviewed March 9, 2020. Read all 2 easy assembly reviews.

Pottery Barn
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Grandin Road
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Best Product Guarantee – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of product guarantee relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on product guarantee relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such l

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 warranty reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of product guarantee relative to other furniture retailer brands.

Based on information pulled from Grandin Road's website, Grandin Road performs well on product guarantee relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

We will repair or replace any product for a full year from the date of purchase.if any product from Grandin Road fails to meet your expectations in any way, return it within one year from the purchase date, and we'll promptly replace it or refund the cost, whichever you prefer.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Grandin Road coupons? Check out the latest deals here. Want more reviews on Grandin Road? Read a more in-depth review of Grandin Road on this page.

Last reviewed March 9, 2020. Read all 2 warranty reviews.

Pottery Barn
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Best Domestic Production Policy – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer products made in USA. You can find additional information about Pottery Barn's domestic production policy on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their domestic production policy.

Last reviewed March 6, 2020. Read all 2 products made in USA reviews.

3.0 stars

Based on our research, it appears that Grandin Road may not offer products made in USA at the current time. You may be able to find additional information about Grandin Road's domestic production policy on their customer service page or FAQ here. You can also visit their homepage to see if Grandin Road has posted any updated information about their domestic production policy.

Last reviewed March 6, 2020. Read all 2 products made in USA reviews.

Pottery Barn
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Grandin Road
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Best Eco-friendliness – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer eco-friendliness. You can find additional information about Pottery Barn's eco-friendliness on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their eco-friendliness.

Last reviewed March 6, 2020. Read all 2 eco-friendliness reviews.

3.0 stars

Based on our research, it appears that Grandin Road may not offer eco-friendliness at the current time. You may be able to find additional information about Grandin Road's eco-friendliness on their customer service page or FAQ here. You can also visit their homepage to see if Grandin Road has posted any updated information about their eco-friendliness.

Last reviewed March 6, 2020. Read all 2 eco-friendliness reviews.

Pottery Barn
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Grandin Road
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Best Wash & Care Guide – Tie
5.0 stars

Yes, Pottery Barn does offer wash and care instructions. You can find additional information about Pottery Barn's wash & care guide on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their wash & care guide.

Last reviewed March 6, 2020. Read all 2 wash & care instructions reviews.

5.0 stars

Yes, Grandin Road does offer wash and care instructions. You can find additional information about Grandin Road's wash & care guide on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their wash & care guide.

Last reviewed March 6, 2020. Read all 2 wash & care instructions reviews.

Pottery Barn
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Grandin Road
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Best Showroom Availability – Tie
5.0 stars

Yes, Pottery Barn does offer showrooms. You can find additional information about Pottery Barn's showroom availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their showroom availability.

Last reviewed April 16, 2019. Read all 2 showrooms reviews.

5.0 stars

Yes, Grandin Road does offer showrooms. You can find additional information about Grandin Road's showroom availability on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their showroom availability.

Last reviewed October 9, 2019. Read all 2 showrooms reviews.

Pottery Barn
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Grandin Road
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Best Furniture Assembly Services – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer furniture assembly. You can find additional information about Pottery Barn's furniture assembly services on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their furniture assembly services.

Last reviewed April 16, 2019. Read all 2 furniture assembly reviews.

3.0 stars

Based on our research, it appears that Grandin Road may not offer furniture assembly at the current time. You may be able to find additional information about Grandin Road's furniture assembly services on their customer service page or FAQ here. You can also visit their homepage to see if Grandin Road has posted any updated information about their furniture assembly services.

Last reviewed October 9, 2019. Read all 2 furniture assembly reviews.

Pottery Barn
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Grandin Road
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Best Stain-resistant Fabrics – Winner: Grandin Road
3.0 stars

Based on our research, it appears that Pottery Barn may not offer stain-resistant fabrics at the current time. You may be able to find additional information about Pottery Barn's stain-resistant fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their stain-resistant fabrics.

Last reviewed March 6, 2020. Read all 2 stain-resistant fabrics reviews.

4.0 stars

Yes, Grandin Road does offer stain-resistant fabrics. You can find additional information about Grandin Road's stain-resistant fabrics on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their stain-resistant fabrics.

Last reviewed March 6, 2020. Read all 2 stain-resistant fabrics reviews.

Pottery Barn
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Grandin Road
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Best Pet-friendly Fabrics – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer pet friendly fabrics. You can find additional information about Pottery Barn's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their pet-friendly fabrics.

Last reviewed March 6, 2020. Read all 2 pet friendly fabrics reviews.

3.0 stars

Based on our research, it appears that Grandin Road may not offer pet friendly fabrics at the current time. You may be able to find additional information about Grandin Road's pet-friendly fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Grandin Road has posted any updated information about their pet-friendly fabrics.

Last reviewed March 6, 2020. Read all 2 pet friendly fabrics reviews.

Pottery Barn
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Grandin Road
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Best Built-in Charging Availability – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer built-in charging ports. You can find additional information about Pottery Barn's built-in charging availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their built-in charging availability.

Last reviewed March 6, 2020. Read all 2 built-in charging ports reviews.

4.0 stars

Yes, Grandin Road does offer built-in charging ports. You can find additional information about Grandin Road's built-in charging availability on their customer service page here. You can also visit their homepage to see if Grandin Road has posted additional information on their built-in charging availability.

Last reviewed March 6, 2020. Read all 2 built-in charging ports reviews.

Pottery Barn
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Grandin Road
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Best Lease-to-own Payment Plans – Tie
3.0 stars

Based on our research, it appears that Pottery Barn may not offer rent-to-own options at the current time. You may be able to find additional information about Pottery Barn's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their lease-to-own payment plans.

Last reviewed March 6, 2020. Read all 2 rent-to-own options reviews.

3.0 stars

Based on our research, it appears that Grandin Road may not offer rent-to-own options at the current time. You may be able to find additional information about Grandin Road's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if Grandin Road has posted any updated information about their lease-to-own payment plans.

Last reviewed March 6, 2020. Read all 2 rent-to-own options reviews.

Pottery Barn
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Grandin Road
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Best Rent-to-own Options – Tie
3.0 stars

Based on our research, it appears that Pottery Barn may not offer rent-to-own furniture at the current time. You may be able to find additional information about Pottery Barn's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

3.0 stars

Based on our research, it appears that Grandin Road may not offer rent-to-own furniture at the current time. You may be able to find additional information about Grandin Road's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if Grandin Road has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

Pottery Barn
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Best Fabric Options – Winner: Grandin Road
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on lifeonvirginiastreet.com said Pottery Barn performs well on fabric options relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

We have been shocked by the durability and stain resistance of the Performance Everydaylinen by Crypton Home fabric.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fabric options reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of fabric options relative to other furniture retailer brands.

The review site grandinroad.com gives Grandin Road excellent ratings for fabric options in a review posted on its website. From this review:

Sunbrella® Performance Fabric is soft, yet ultra durable; UV and fade resistant; mold and mildew resistant; bleach cleanable

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Grandin Road coupons? Check out the latest deals here. Want more reviews on Grandin Road? Read a more in-depth review of Grandin Road on this page.

Last reviewed March 9, 2020. Read all 2 fabric options reviews.

Pottery Barn
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Best Customer Support – Winner: Grandin Road
2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on comfort-works.com, it appears that Pottery Barn received poor ratings for customer support. See the full review here. From this review:

Very bad customer service: many people were put on hold for a good 30 minutes, and reps mostly responded with the “we’re looking into it” line.

Based on a review posted on wolfwater.com, Pottery Barn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

I dealt with a some not-so-great customer service reps during what may have been a transitional period for their customer service team (since not calling someone back or suggesting that a customer drill holes into a unit themselves is not good customer service, any way you slice it).

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Grandin Road's website, Grandin Road performs very well in terms of customer support relative to other furniture retailer brands.

The review site nimvo.com gives Grandin Road excellent ratings for customer support in a review posted on its website. Here's a brief quote from this review:

The catalog has been in existence for a little over 16 years, offering high quality merchandise and outstanding customer service for those who make purchases from the catalogs.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Grandin Road coupons? Check out the latest deals here. Want more reviews on Grandin Road? Read a more in-depth review of Grandin Road on this page.

Last reviewed March 9, 2020. Read all 2 customer service reviews.

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Best PayPal Support – Winner: Grandin Road
Does Pottery Barn accept PayPal?
Unlikely

Last reviewed August 15, 2018. Read all 2 PayPal reviews.

Does Grandin Road accept PayPal?
Yes

Last reviewed April 20, 2018. Read all 2 PayPal reviews.

Best Debit & Prepaid Card Support – Tie
Unlikely

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Unlikely

Last reviewed June 20, 2018. Read all 2 debit & prepaid cards reviews.

Best Google Pay Support – Tie
Unlikely

Last reviewed April 13, 2018. Read all 2 Google Pay reviews.

Unlikely

Last reviewed April 20, 2018. Read all 2 Google Pay reviews.

Best Apple Pay Support – Tie
Does Pottery Barn accept Apple Pay?
Unlikely

Last reviewed July 30, 2018. Read 1 Apple Pay review.

Does Grandin Road accept Apple Pay?
No

Last reviewed June 8, 2017. Read 1 Apple Pay review.

Best Amazon Pay Support – Tie
Unlikely

Last reviewed February 4, 2019. Read all 2 Amazon Pay reviews.

No

Last reviewed May 17, 2019. Read all 2 Amazon Pay reviews.

Best Bitcoin Support – Tie
Does Pottery Barn accept Bitcoin?
No

Last reviewed February 20, 2020. Read all 2 Bitcoin reviews.

Does Grandin Road accept Bitcoin?
No

Last reviewed February 26, 2020. Read all 2 Bitcoin reviews.

Best Official Coupons Support – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 official coupons page review.

No

Last reviewed July 17, 2019. Read all 2 official coupons page reviews.

Best AARP Discount Policies – Tie
No

Last reviewed March 6, 2019. Read all 2 AARP discounts reviews.

Unlikely

Last reviewed May 3, 2019. Read all 2 AARP discounts reviews.

Best Veteran's Discount Policies – Winner: Pottery Barn
Yes

Last reviewed July 10, 2020. Read 1 military discounts review.

Unlikely

Last reviewed January 20, 2019. Read 1 military discounts review.

Best Student Discount Policies – Winner: Pottery Barn
Yes

Last reviewed July 11, 2020. Read 1 student discounts review.

Unlikely

Last reviewed July 30, 2020. Read 1 student discounts review.

Best Price Adjustment Policies – Tie
Unlikely

Last reviewed July 30, 2018. Read 1 price matching review.

Unlikely

Last reviewed June 10, 2017. Read 1 price matching review.

Best Birthday Discount Policies – Winner: Grandin Road
Unlikely

Last reviewed June 2, 2019. Read 1 birthday discounts review.

Yes

Last reviewed July 18, 2019. Read all 2 birthday discounts reviews.

Best Senior Discount Policies – Tie
Unlikely

Last reviewed July 10, 2020. Read 1 senior discounts review.

No

Last reviewed August 4, 2020. Read 1 senior discounts review.

Best Teacher Discount Policies – Tie
Unlikely

Last reviewed July 14, 2018. Read all 2 teacher discounts reviews.

Unlikely

Last reviewed October 23, 2018. Read all 2 teacher discounts reviews.

Best Competitor Coupon Policies – Tie
Unlikely

Last reviewed March 24, 2018. Read 1 competitor coupons review.

Unlikely

Last reviewed July 17, 2019. Read all 2 competitor coupons reviews.

Best Coupon Stacking Policies – Tie
Unlikely

Last reviewed August 21, 2018. Read 1 coupon stacking review.

Unlikely

Last reviewed July 17, 2019. Read all 2 coupon stacking reviews.

Best Bulk Discounts – Tie
Unlikely

Last reviewed February 20, 2020. Read all 2 bulk discounts reviews.

Unlikely

Last reviewed February 26, 2020. Read 1 bulk discounts review.

Best Sales and Promotions – Tie
Yes

Last reviewed March 24, 2018. Read 1 sales events review.

Yes

Last reviewed July 17, 2019. Read all 2 sales events reviews.

Best Black Friday Ads Page – Winner: Pottery Barn
Yes

Last reviewed November 19, 2020. Read 1 Black Friday Ads Page review.

Unlikely

Last reviewed November 22, 2020. Read 1 Black Friday Ads Page review.

Best Cyber Monday Page – Winner: Pottery Barn
Yes

Last reviewed November 24, 2020. Read 1 Cyber Monday sales review.

Unlikely

Last reviewed November 23, 2020. Read 1 Cyber Monday sales review.

Best Gift Card Support – Tie
Yes

Last reviewed July 19, 2020. Read 1 gift cards review.

Yes

Last reviewed October 25, 2018. Read all 2 gift cards reviews.

Best Money-back Guarantee Policy – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 money-back guarantee review.

Unlikely

Last reviewed July 17, 2019. Read all 2 money-back guarantee reviews.

Best Loyalty Programs – Winner: Pottery Barn
Yes

Last reviewed July 26, 2020. Read 1 loyalty programs review.

Unlikely

Last reviewed August 24, 2020. Read 1 loyalty programs review.

Best White-glove Delivery – Tie
Yes

Last reviewed February 20, 2020. Read all 2 white-glove delivery reviews.

Yes

Last reviewed March 2, 2020. Read all 2 white-glove delivery reviews.

Best In-stock Availability – Tie
Yes

Last reviewed February 20, 2020. Read all 2 in-stock availability reviews.

Yes

Last reviewed March 2, 2020. Read all 2 in-stock availability reviews.

Best Contact Information Availability – Tie
Yes

Last reviewed October 31, 2020. Read all 2 contact information reviews.

Yes

Last reviewed October 31, 2020. Read all 2 contact information reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Website Security & Privacy Policies – Tie
Yes

Last reviewed April 16, 2019. Read all 2 website security & privacy reviews.

Yes

Last reviewed July 17, 2019. Read all 2 website security & privacy reviews.

Best Affiliate Marketing Programs – Tie
Yes

Last reviewed October 31, 2020. Read 1 affiliate marketing review.

Yes

Last reviewed October 31, 2020. Read 1 affiliate marketing review.

Best Ethical Practices – Winner: Grandin Road
Unlikely

Last reviewed November 17, 2020. Read 1 ethical practices review.

Yes

Last reviewed January 12, 2020. Read 1 ethical practices review.

Best Affirm Financing Support – Tie
Unlikely

Last reviewed July 12, 2018. Read all 2 Affirm financing reviews.

Unlikely

Last reviewed July 9, 2018. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Afterpay financing reviews.

Unlikely

Last reviewed October 5, 2018. Read all 2 Afterpay financing reviews.

Best Sezzle Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 Sezzle financing reviews.

No

Last reviewed February 28, 2019. Read all 2 Sezzle financing reviews.

Best Klarna Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Klarna financing reviews.

Unlikely

Last reviewed October 5, 2018. Read all 2 Klarna financing reviews.

Best QuadPay Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

No

Last reviewed May 16, 2019. Read all 2 QuadPay financing reviews.

Best Bread Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Bread financing reviews.

Unlikely

Last reviewed October 5, 2018. Read all 2 Bread financing reviews.

Best In-store Layaway – Tie
No

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Unlikely

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Best Free Shipping Policies – Tie
Yes

Last reviewed January 3, 2019. Read 1 free shipping review.

Yes

Last reviewed January 3, 2019. Read 1 free shipping review.

Best Free Return Policies – Tie
Unlikely

Last reviewed December 7, 2018. Read 1 free returns & exchanges review.

Unlikely

Last reviewed January 3, 2019. Read 1 free returns & exchanges review.

Best International Shipping Policies – Tie
Yes

Last reviewed March 24, 2018. Read 1 international shipping review.

Yes

Last reviewed October 5, 2018. Read all 2 international shipping reviews.

Best Ship to Store Options – Tie
Unlikely

Last reviewed April 16, 2019. Read all 2 ship to store reviews.

Unlikely

Last reviewed July 17, 2019. Read all 2 ship to store reviews.

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