Pottery Barn vs Burrow

Furniture Brand Comparison
December 5, 2020

Burrow vs Pottery Barn: Side-by-Side Brand Comparison

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PROS
CONS
PROS
CONS
POTTERY BARN CURRENT OFFER CODES
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BURROW CURRENT OFFER CODES
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Pottery Barn vs. Burrow: Side-by-Side Comparison
Winner
Pottery Barn
Criteria
Burrow
Winner
4.9
Overall Score
Overall Score
4.5
Overall Score
5.0 stars – See brand >
Brand Popularity
3.0 stars – See brand >
4.0 stars – 1 review
Personalized Products
3.0 stars – 1 review
5.0 stars – 1 review
Fabric Swatch Availability
5.0 stars – 1 review
4.0 stars – 1 review
Scheduled Delivery Support
2.0 stars – 1 review
5.0 stars – 1 review
Monthly Subscriptions
3.0 stars – 1 review
4.0 stars – 1 review
Swapping Ability
3.0 stars – 1 review
3.0 stars – 1 review
Full Room Rentals
3.0 stars – 1 review
2.0 stars – 1 review
Fast Shipping
4.0 stars – 1 review
4.0 stars – 1 review
Furniture Condition
4.0 stars – 1 review
4.0 stars – 1 review
Ease of Assembly
5.0 stars – 1 review
4.0 stars – 1 review
Product Guarantee
5.0 stars – 1 review
5.0 stars – 1 review
Domestic Production Policy
3.0 stars – 1 review
5.0 stars – 1 review
Eco-friendliness
5.0 stars – 1 review
5.0 stars – 1 review
Wash & Care Guide
0.0 stars – 0 reviews
5.0 stars – 1 review
Showroom Availability
5.0 stars – 1 review
5.0 stars – 1 review
Furniture Assembly Services
3.0 stars – 1 review
3.0 stars – 1 review
Stain-resistant Fabrics
3.0 stars – 1 review
5.0 stars – 1 review
Pet-friendly Fabrics
3.0 stars – 1 review
5.0 stars – 1 review
Built-in Charging Availability
3.0 stars – 1 review
3.0 stars – 1 review
Lease-to-own Payment Plans
0.0 stars – 0 reviews
3.0 stars – 1 review
Rent-to-own Options
3.0 stars – 1 review
4.0 stars – 1 review
Fabric Options
4.0 stars – 1 review
2.0 stars – 1 review
Customer Support
4.0 stars – 1 review
111
Winner
Pottery Barn
Shipping & Returns Policies
Burrow
Winner
Yes
Free Shipping Policies
Yes
Unlikely
Free Return Policies
Yes
Yes
International Shipping Policies
Yes
In-store Pickup
Unlikely
Unlikely
Ship to Store Options
Unlikely
Winner
Pottery Barn
Payment Options
Burrow
Winner
Unlikely
PayPal Support
Unlikely
Unlikely
Debit & Prepaid Card Support
Unlikely
Unlikely
Google Pay Support
Yes
Unlikely
Apple Pay Support
Unlikely
Unlikely
Amazon Pay Support
Unlikely
Bitcoin Support
Winner
Pottery Barn
Pricing & Discount Policies
Burrow
Winner
Yes
Official Coupons Support
Unlikely
AARP Discount Policies
Unlikely
Yes
Veteran's Discount Policies
Unlikely
Yes
Student Discount Policies
Unlikely
Unlikely
Price Adjustment Policies
Unlikely
Unlikely
Birthday Discount Policies
Unlikely
Unlikely
Senior Discount Policies
Unlikely
Unlikely
Teacher Discount Policies
Unlikely
Unlikely
Competitor Coupon Policies
Unlikely
Unlikely
Coupon Stacking Policies
Unlikely
Unlikely
Bulk Discounts
Unlikely
Yes
Sales and Promotions
Unlikely
Yes
Black Friday Ads Page
Yes
Yes
Cyber Monday Page
Unlikely
Winner
Pottery Barn
Customer Service Features
Burrow
Winner
Yes
Gift Card Support
Unlikely
Yes
Money-back Guarantee Policy
Yes
Yes
Loyalty Programs
Yes
Yes
White-glove Delivery
Yes
In-stock Availability
Unlikely
Yes
Contact Information Availability
Yes
Social Media Presence
Winner
Pottery Barn
Financing Options
Burrow
Winner
Unlikely
Affirm Financing Support
Yes
Unlikely
Afterpay Financing Support
Unlikely
Sezzle Financing Support
Unlikely
Klarna Financing Support
QuadPay Financing Support
Unlikely
Unlikely
Bread Financing Support
In-store Layaway
Unlikely
Winner
Pottery Barn
Website Features
Burrow
Winner
Yes
Website Security & Privacy Policies
Yes
Winner
Pottery Barn
Marketing Programs
Burrow
Winner
Yes
Affiliate Marketing Programs
Yes
Winner
Pottery Barn
Other Features
Burrow
Winner
Unlikely
Ethical Practices
Yes
Pottery Barn
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Burrow
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Pottery Barn vs. Burrow: Comparison Details

Best Personalized Products – Winner: Pottery Barn
4.0 stars

Yes, Pottery Barn does offer customization options. You can find additional information about Pottery Barn's personalized products on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

3.0 stars

For the purposes of this answer, the lovely folks at Burrow were kind enough to send over one of their sofas for our Santa Monica office. The selection process was easy, and you get quite a few customization options to match your personality or the vibe of the room you'll be using your couch in.

Burrow offers sofa options for whether you'd like to seat 1-4 people, and also has options for including an ottoman or chaise to any of your sofa configurations. Each sofa is available in one of 5 colors, and you'll have the choice between light wood, dark wood, and matte black legs. You'll also get the important decision between low arms or high arms — important factors for nap-ability.

For our sofa, we went with the following configurations:

Sofa (3-seater)Crushed gravel fabricDark wood legsLow armsNo chaise or ottoman

Here's a photo of the sofa on the Burrow website: 

Here's what ours looked like. 

Overall, Burrow gets a 3/5 when it comes to customization. They have many options, however there are players in the online furniture space that just have more customization options available. 

Last reviewed January 3, 2019. Read all 2 customization options reviews.

Pottery Barn
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Burrow
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Best Fabric Swatch Availability – Tie
5.0 stars

Yes, Pottery Barn does offer fabric swatches. You can find additional information about Pottery Barn's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

5.0 stars

Yes, Burrow does offer fabric swatches. You can find additional information about Burrow's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Burrow has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

Pottery Barn
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Burrow
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Best Scheduled Delivery Support – Winner: Pottery Barn
4.0 stars

Unfortunately, Pottery Barn does not currently offer scheduled deliveries. You can also visit Pottery Barn's scheduled delivery support customer FAQ page to see if they've provided any additional information on this topic. We also recommend checking their homepage to see if they've posted any more updated information on their scheduled delivery support.

Last reviewed March 5, 2020. Read all 2 scheduled deliveries reviews.

2.0 stars

Unfortunately, Burrow does not currently offer scheduled deliveries. You can also visit Burrow's scheduled delivery support customer FAQ page to see if they've provided any additional information on this topic. We also recommend checking their homepage to see if they've posted any more updated information on their scheduled delivery support.

Last reviewed March 5, 2020. Read all 2 scheduled deliveries reviews.

Pottery Barn
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Burrow
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Best Monthly Subscriptions – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer subscription service. You can find additional information about Pottery Barn's monthly subscriptions on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their monthly subscriptions.

Last reviewed March 5, 2020. Read all 2 subscription service reviews.

Pottery Barn
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Burrow
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Best Swapping Ability – Winner: Pottery Barn
4.0 stars

Yes, Pottery Barn does support swaps allowed. You can find additional information about Pottery Barn's swapping ability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

3.0 stars

Based on our research, it appears that Burrow may not support swaps allowed at the current time. You may be able to find additional information about Burrow's swapping ability on their customer service page or FAQ here. You can also visit their homepage to see if Burrow has posted any updated information about their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

Pottery Barn
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Burrow
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Best Full Room Rentals – Tie
3.0 stars

Based on our research, it appears that Pottery Barn may not offer full room rentals at the current time. You may be able to find additional information about Pottery Barn's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

3.0 stars

Based on our research, it appears that Burrow may not offer full room rentals at the current time. You may be able to find additional information about Burrow's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Burrow has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

Pottery Barn
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Burrow
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Best Fast Shipping – Winner: Burrow
2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of fast shipping when compared to other furniture retailer brands.

The online review website hfndigital.com, gave Pottery Barn slightly below average ratings when it comes to fast shipping versus other furniture retailer brands. See the full review on hfndigital.com's site. From this review:

Pottery Barn Furniture Delivery Too Slow

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of fast shipping relative to other furniture retailer brands.

One reviewer on moderncastle.com said Burrow performs well on fast shipping relative to its peers. You can read the full review here. Here's a brief quote from this review:

Burrow offers free shipping on all orders. Average shipping time from purchase to the order going out is around 2 weeks or less. Delivery time after that is about 2-5 business days and is typically shipped with Ground UPS.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

Pottery Barn
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Burrow
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Best Furniture Condition – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of furniture condition relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on furniture condition relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

Palmetto is Pottery Barn's all-weather wicker furniture collection, made of extruded polypropylene that will stand up to the most adverse conditions and strengthened by lightweight aluminum frames.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 good furniture condition reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of furniture condition relative to other furniture retailer brands.

One reviewer on myslumberyard.com said Burrow performs well on furniture condition relative to its peers. You can read the full review here. From this review:

The firmness is nice from what we tested. You don’t sink in too much, but you still get enough cushioned padding to keep you sitting comfortably through a whole Lord of The Rings movie. The seat cushions are also flippable, with a firmer side and a softer side, so you get a little room for adjustment if needed.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 good furniture condition reviews.

Pottery Barn
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Burrow
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Best Ease of Assembly – Winner: Burrow
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of ease of assembly relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on ease of assembly relative to its peers. You can read additional information here. Specifically, their website provides the following information:

Assembly instructions for our furniture products are available for you to download. If these instructions do not match your product, or you are unable to find the information you need, please call customer service at 1.888.779.5176.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 easy assembly reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Burrow Nomad Leather Sofa's website, Burrow Nomad Leather Sofa performs very well in terms of ease of assembly relative to other luxury online furniture stores.

The review site moderncastle.com gives Burrow Nomad Leather Sofa excellent ratings for ease of assembly in a review posted on its website. Specifically, this reviewer pointed out the following:

Easy assembly: The Burrow sofa is excellent at traversing tight spaces, whether that be just a narrow stairwell or even a cramped apartment for its final resting place. It is able to come apart into a number of small pieces—Burrow is one of the only online sofa brands that can say that. Additionally, Burrow assembles with only the tools that it provides. (Spoiler alert: There’s no set of hex keys needed.) Simply, clasp and latch, and you’re done.

Learn more at the company's website.

You can also check out the top 10 online furniture stores for ease of assembly, or the overall best-performing online furniture manufacturers on our main review grid.

Looking for Burrow Nomad Leather Sofa coupons? Check out the latest deals here. Want more reviews on Burrow Nomad Leather Sofa? Read a more in-depth review of Burrow Nomad Leather Sofa on this page.

Last reviewed October 8, 2019. Read all 2 easy assembly reviews.

Pottery Barn
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Burrow
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Best Product Guarantee – Winner: Burrow
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of product guarantee relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on product guarantee relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such l

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 warranty reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of product guarantee relative to other furniture retailer brands.

The review site businessinsider.com gives Burrow excellent ratings for product guarantee in a review posted on its website. Here's a brief quote from this review:

The only warranty information I could find on the Campaign Sofa was a lifetime warranty for the frame. Fortunately, when it comes to long-term durability, this is the most important part of the sofa.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 warranty reviews.

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Best Domestic Production Policy – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer products made in USA. You can find additional information about Pottery Barn's domestic production policy on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their domestic production policy.

Last reviewed March 6, 2020. Read all 2 products made in USA reviews.

3.0 stars

Based on our research, it appears that Burrow may not offer products made in USA at the current time. You may be able to find additional information about Burrow's domestic production policy on their customer service page or FAQ here. You can also visit their homepage to see if Burrow has posted any updated information about their domestic production policy.

Last reviewed March 5, 2020. Read all 2 products made in USA reviews.

Pottery Barn
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Best Eco-friendliness – Tie
5.0 stars

Yes, Pottery Barn does offer eco-friendliness. You can find additional information about Pottery Barn's eco-friendliness on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their eco-friendliness.

Last reviewed March 6, 2020. Read all 2 eco-friendliness reviews.

Not rated yet.
Pottery Barn
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Burrow
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Best Showroom Availability – Tie
5.0 stars

Yes, Pottery Barn does offer showrooms. You can find additional information about Pottery Barn's showroom availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their showroom availability.

Last reviewed April 16, 2019. Read all 2 showrooms reviews.

5.0 stars

Yes, there are about 26 Burrow showrooms across the US, in major cities like New York, Los Angeles, San Francisco, Potland, etc. You can see all of the Burrow showrooms here: https://knoji.com/hyperlink/https%3A%2F%2Fburrow.com%2Fshowrooms

Last reviewed January 3, 2019. Read all 2 showrooms reviews.

Pottery Barn
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Burrow
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Best Furniture Assembly Services – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer furniture assembly. You can find additional information about Pottery Barn's furniture assembly services on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their furniture assembly services.

Last reviewed April 16, 2019. Read all 2 furniture assembly reviews.

3.0 stars

Based on our research, it appears that Burrow Original Sofa may not offer furniture assembly at the current time. You may be able to find additional information about Burrow Original Sofa's furniture assembly services on their customer service page or FAQ here. You can also visit their homepage to see if Burrow Original Sofa has posted any updated information about their furniture assembly services.

Last reviewed October 7, 2019. Read all 2 furniture assembly reviews.

Pottery Barn
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Burrow
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Best Stain-resistant Fabrics – Tie
3.0 stars

Based on our research, it appears that Pottery Barn may not offer stain-resistant fabrics at the current time. You may be able to find additional information about Pottery Barn's stain-resistant fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their stain-resistant fabrics.

Last reviewed March 6, 2020. Read all 2 stain-resistant fabrics reviews.

3.0 stars

Based on our research, it appears that Burrow Nomad Leather Sofa may not offer stain-resistant fabrics at the current time. You may be able to find additional information about Burrow Nomad Leather Sofa's stain-resistant fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Burrow Nomad Leather Sofa has posted any updated information about their stain-resistant fabrics.

Last reviewed October 7, 2019. Read all 2 stain-resistant fabrics reviews.

Pottery Barn
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Burrow
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Best Pet-friendly Fabrics – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer pet friendly fabrics. You can find additional information about Pottery Barn's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their pet-friendly fabrics.

Last reviewed March 6, 2020. Read all 2 pet friendly fabrics reviews.

3.0 stars

Based on our research, it appears that Burrow Nomad Leather Sofa may not offer pet friendly fabrics at the current time. You may be able to find additional information about Burrow Nomad Leather Sofa's pet-friendly fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Burrow Nomad Leather Sofa has posted any updated information about their pet-friendly fabrics.

Last reviewed October 7, 2019. Read all 2 pet friendly fabrics reviews.

Pottery Barn
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Burrow
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Best Built-in Charging Availability – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer built-in charging ports. You can find additional information about Pottery Barn's built-in charging availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their built-in charging availability.

Last reviewed March 6, 2020. Read all 2 built-in charging ports reviews.

3.0 stars

Yes, Burrow Nomad Leather Sofa . You can find additional information about Burrow Nomad Leather Sofa's built-in charging availability on their customer service page here. You can also visit their homepage to see if Burrow Nomad Leather Sofa has posted additional information on their built-in charging availability.

Last reviewed October 7, 2019. Read all 2 built-in charging ports reviews.

Pottery Barn
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Burrow
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Best Rent-to-own Options – Tie
3.0 stars

Based on our research, it appears that Pottery Barn may not offer rent-to-own furniture at the current time. You may be able to find additional information about Pottery Barn's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

Not rated yet.
Pottery Barn
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Best Fabric Options – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on lifeonvirginiastreet.com said Pottery Barn performs well on fabric options relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

We have been shocked by the durability and stain resistance of the Performance Everydaylinen by Crypton Home fabric.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fabric options reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on moderncastle.com said Burrow performs well on fabric options relative to its peers. You can read the full review here. Here's a brief quote from this review:

You can select from five different fabric choices, which are all made from stain-resistant olefin, a synthetic polymer.

Based on a review posted on myslumberyard.com, Burrow was rated as fairly average for fabric options relative to competing furniture retailer brands. Check out the entire review here. From this review:

Regardless of which piece you choose, you get to pick the color of the fabric and the legs. The legs aren’t anything particularly impressive, we wouldn’t call them a work of craftsmanship, but they look just fine and do the job. You also get to choose the height of the arms—high or low. For the upholstery, if you’re not sure which of the color options you like best, you can request swatches from Burrow.com to see how the fabrics look in your space.

One reviewer on businessinsider.com said Burrow performs well on fabric options relative to its peers. You can read the full review here. Here's a brief quote from this review:

There are five fabric options: charcoal, beige, brick red, crushed gravel, and navy blue. And, they will send you swatches for free so you can feel the fabric and compare it to your décor.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 fabric options reviews.

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Best Customer Support – Winner: Burrow
2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on comfort-works.com, it appears that Pottery Barn received poor ratings for customer support. See the full review here. From this review:

Very bad customer service: many people were put on hold for a good 30 minutes, and reps mostly responded with the “we’re looking into it” line.

Based on a review posted on wolfwater.com, Pottery Barn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

I dealt with a some not-so-great customer service reps during what may have been a transitional period for their customer service team (since not calling someone back or suggesting that a customer drill holes into a unit themselves is not good customer service, any way you slice it).

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of customer support relative to other furniture retailer brands.

One reviewer on myslumberyard.com said Burrow performs well on customer support relative to its peers. You can read the full review here. From this review:

We purchased Burrow, but ended up returning the sofa due to a design issue. Essentially what happened is they sent us two different colors. At least that gave us a chance to test customer service and the free return option. It all worked just fine.

One reviewer on honestbrandreviews.com said Burrow performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Burrow has top quality reviews all over the Internet, frequently referencing the craftsmanship, quality of product, and the customer service.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

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Best PayPal Support – Tie
Does Pottery Barn accept PayPal?
Unlikely

Last reviewed August 15, 2018. Read all 2 PayPal reviews.

Does Burrow accept PayPal?
Unlikely

Last reviewed September 24, 2018. Read all 3 PayPal reviews.

Best Debit & Prepaid Card Support – Tie
Unlikely

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Unlikely

Last reviewed June 19, 2018. Read all 2 debit & prepaid cards reviews.

Best Google Pay Support – Winner: Burrow
Unlikely

Last reviewed April 13, 2018. Read all 2 Google Pay reviews.

Does Burrow accept Google Pay?
Yes

Last reviewed November 26, 2019. Read all 2 Google Pay reviews.

Best Apple Pay Support – Tie
Does Pottery Barn accept Apple Pay?
Unlikely

Last reviewed July 30, 2018. Read 1 Apple Pay review.

Does Burrow accept Apple Pay?
Unlikely

Last reviewed October 29, 2018. Read all 2 Apple Pay reviews.

Best Amazon Pay Support – Tie
Unlikely

Last reviewed February 4, 2019. Read all 2 Amazon Pay reviews.

Does Burrow accept Amazon Pay?
Unlikely

Last reviewed March 17, 2019. Read all 2 Amazon Pay reviews.

Best Bitcoin Support – Tie
Does Pottery Barn accept Bitcoin?
No

Last reviewed February 20, 2020. Read all 2 Bitcoin reviews.

Does Burrow accept Bitcoin?
No

Last reviewed March 2, 2020. Read all 2 Bitcoin reviews.

Best Official Coupons Support – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 official coupons page review.

Unlikely

Last reviewed September 24, 2018. Read all 2 official coupons page reviews.

Best AARP Discount Policies – Tie
No

Last reviewed March 6, 2019. Read all 2 AARP discounts reviews.

Unlikely

Last reviewed March 17, 2019. Read all 2 AARP discounts reviews.

Best Veteran's Discount Policies – Winner: Pottery Barn
Yes

Last reviewed July 10, 2020. Read 1 military discounts review.

Unlikely

Last reviewed July 21, 2020. Read 1 military discounts review.

Best Student Discount Policies – Winner: Pottery Barn
Yes

Last reviewed July 11, 2020. Read 1 student discounts review.

Unlikely

Last reviewed July 20, 2020. Read 1 student discounts review.

Best Price Adjustment Policies – Tie
Unlikely

Last reviewed July 30, 2018. Read 1 price matching review.

Unlikely

Last reviewed July 8, 2019. Read all 2 price matching reviews.

Best Birthday Discount Policies – Tie
Unlikely

Last reviewed June 2, 2019. Read 1 birthday discounts review.

Unlikely

Last reviewed September 24, 2018. Read all 2 birthday discounts reviews.

Best Senior Discount Policies – Tie
Unlikely

Last reviewed July 10, 2020. Read 1 senior discounts review.

Unlikely

Last reviewed July 23, 2020. Read 1 senior discounts review.

Best Teacher Discount Policies – Tie
Unlikely

Last reviewed July 14, 2018. Read all 2 teacher discounts reviews.

Unlikely

Last reviewed September 6, 2018. Read all 2 teacher discounts reviews.

Best Competitor Coupon Policies – Tie
Unlikely

Last reviewed March 24, 2018. Read 1 competitor coupons review.

Unlikely

Last reviewed July 6, 2019. Read all 2 competitor coupons reviews.

Best Coupon Stacking Policies – Tie
Unlikely

Last reviewed August 21, 2018. Read 1 coupon stacking review.

Unlikely

Last reviewed July 2, 2019. Read all 2 coupon stacking reviews.

Best Bulk Discounts – Tie
Unlikely

Last reviewed February 20, 2020. Read all 2 bulk discounts reviews.

Unlikely

Last reviewed March 2, 2020. Read all 2 bulk discounts reviews.

Best Sales and Promotions – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 sales events review.

Does Burrow offer sales events?
Unlikely

Last reviewed September 24, 2018. Read all 2 sales events reviews.

Best Black Friday Ads Page – Tie
Yes

Last reviewed November 19, 2020. Read 1 Black Friday Ads Page review.

Yes

Last reviewed November 12, 2020. Read 1 Black Friday Ads Page review.

Best Cyber Monday Page – Winner: Pottery Barn
Yes

Last reviewed November 24, 2020. Read 1 Cyber Monday sales review.

Unlikely

Last reviewed November 23, 2020. Read 1 Cyber Monday sales review.

Best Gift Card Support – Winner: Pottery Barn
Yes

Last reviewed July 19, 2020. Read 1 gift cards review.

Does Burrow offer gift cards?
Unlikely

Last reviewed October 29, 2018. Read all 2 gift cards reviews.

Best Money-back Guarantee Policy – Tie
Yes

Last reviewed March 24, 2018. Read 1 money-back guarantee review.

Yes

Last reviewed September 24, 2018. Read all 3 money-back guarantee reviews.

Best Loyalty Programs – Tie
Yes

Last reviewed July 26, 2020. Read 1 loyalty programs review.

Yes

Last reviewed August 7, 2020. Read 1 loyalty programs review.

Best White-glove Delivery – Winner: Pottery Barn
Yes

Last reviewed February 20, 2020. Read all 2 white-glove delivery reviews.

No

Last reviewed January 3, 2019. Read all 3 white-glove delivery reviews.

Best In-stock Availability – Winner: Pottery Barn
Yes

Last reviewed February 20, 2020. Read all 2 in-stock availability reviews.

Unlikely

Last reviewed June 19, 2018. Read all 2 in-stock availability reviews.

Best Contact Information Availability – Tie
Yes

Last reviewed November 30, 2020. Read all 2 contact information reviews.

Yes

Last reviewed November 30, 2020. Read all 2 contact information reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Website Security & Privacy Policies – Tie
Yes

Last reviewed April 16, 2019. Read all 2 website security & privacy reviews.

Yes

Last reviewed July 10, 2019. Read all 2 website security & privacy reviews.

Best Affiliate Marketing Programs – Tie
Yes

Last reviewed November 30, 2020. Read 1 affiliate marketing review.

Yes

Last reviewed November 30, 2020. Read 1 affiliate marketing review.

Best Ethical Practices – Winner: Burrow
Unlikely

Last reviewed November 17, 2020. Read 1 ethical practices review.

Yes

Last reviewed January 9, 2020. Read 1 ethical practices review.

Best Affirm Financing Support – Winner: Burrow
Unlikely

Last reviewed July 12, 2018. Read all 2 Affirm financing reviews.

Yes

Last reviewed January 18, 2019. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Afterpay financing reviews.

Unlikely

Last reviewed November 27, 2018. Read all 2 Afterpay financing reviews.

Best Sezzle Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 Sezzle financing reviews.

No

Last reviewed March 17, 2019. Read all 2 Sezzle financing reviews.

Best Klarna Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Klarna financing reviews.

No

Last reviewed November 26, 2019. Read all 2 Klarna financing reviews.

Best QuadPay Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

Unlikely

Last reviewed March 17, 2019. Read all 2 QuadPay financing reviews.

Best Bread Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Bread financing reviews.

Does Burrow accept Bread financing?
No

Last reviewed November 26, 2019. Read all 2 Bread financing reviews.

Best In-store Layaway – Tie
No

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Unlikely

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Best Free Shipping Policies – Tie
Yes

Last reviewed January 3, 2019. Read 1 free shipping review.

Does Burrow offer free shipping?
Yes

Last reviewed September 13, 2018. Read all 3 free shipping reviews.

Best Free Return Policies – Winner: Burrow
Unlikely

Last reviewed December 7, 2018. Read 1 free returns & exchanges review.

Yes

Last reviewed September 24, 2018. Read all 2 free returns & exchanges reviews.

Best International Shipping Policies – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 international shipping review.

No

Last reviewed October 29, 2018. Read 1 international shipping review.

Best In-store Pickup – Winner: Pottery Barn
Yes

Last reviewed September 30, 2020. Read 1 curbside pickup review.

Unlikely

Last reviewed December 5, 2020. Read all 2 curbside pickup reviews.

Best Ship to Store Options – Tie
Unlikely

Last reviewed April 16, 2019. Read all 2 ship to store reviews.

Does Burrow offer ship to store?
Unlikely

Last reviewed September 24, 2018. Read all 2 ship to store reviews.

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