Pottery Barn vs BigLots

Furniture Brand Comparison
November 24, 2020

BigLots vs Pottery Barn: Side-by-Side Brand Comparison

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PROS
CONS
PROS
CONS
POTTERY BARN CURRENT OFFER CODES
Pottery Barn has 2 coupon codes active today view more:
Get 20% Off
THANKFUL
Get 20% Off
BLACKFRIDA...
MORE POTTERY BARN DEALS
Amazon is also offering discounts on select Pottery Barn items today.
BIGLOTS CURRENT OFFER CODES
BigLots has 2 coupon codes active today view more:
Get 15% Off
TURKEY
Get 15% Off
WELCOME15
MORE BIGLOTS DEALS
Amazon is also offering discounts on select BigLots items today.
Pottery Barn vs. BigLots: Side-by-Side Comparison
Winner
Pottery Barn
Criteria
BigLots
Winner
4.9
Overall Score
Overall Score
4.8
Overall Score
5.0 stars – See brand >
Brand Popularity
5.0 stars – See brand >
4.0 stars – 1 review
Personalized Products
5.0 stars – 1 review
5.0 stars – 1 review
Fabric Swatch Availability
5.0 stars – 1 review
4.0 stars – 1 review
Scheduled Delivery Support
3.0 stars – 1 review
5.0 stars – 1 review
Monthly Subscriptions
5.0 stars – 1 review
4.0 stars – 1 review
Swapping Ability
3.0 stars – 1 review
3.0 stars – 1 review
Full Room Rentals
5.0 stars – 1 review
2.0 stars – 1 review
Fast Shipping
3.0 stars – 1 review
4.0 stars – 1 review
Furniture Condition
5.0 stars – 1 review
4.0 stars – 1 review
Ease of Assembly
5.0 stars – 1 review
4.0 stars – 1 review
Product Guarantee
3.0 stars – 1 review
5.0 stars – 1 review
Domestic Production Policy
3.0 stars – 1 review
5.0 stars – 1 review
Eco-friendliness
5.0 stars – 1 review
5.0 stars – 1 review
Wash & Care Guide
3.0 stars – 1 review
5.0 stars – 1 review
Showroom Availability
3.0 stars – 1 review
5.0 stars – 1 review
Furniture Assembly Services
3.0 stars – 1 review
3.0 stars – 1 review
Stain-resistant Fabrics
5.0 stars – 1 review
5.0 stars – 1 review
Pet-friendly Fabrics
3.0 stars – 1 review
5.0 stars – 1 review
Built-in Charging Availability
3.0 stars – 1 review
3.0 stars – 1 review
Lease-to-own Payment Plans
3.0 stars – 1 review
3.0 stars – 1 review
Rent-to-own Options
5.0 stars – 1 review
4.0 stars – 1 review
Fabric Options
2.0 stars – 1 review
2.0 stars – 1 review
Customer Support
5.0 stars – 1 review
111
Winner
Pottery Barn
Shipping & Returns Policies
BigLots
Winner
Yes
Free Shipping Policies
Yes
Unlikely
Free Return Policies
Yes
Yes
International Shipping Policies
Unlikely
Ship to Store Options
Yes
Winner
Pottery Barn
Payment Options
BigLots
Winner
Unlikely
PayPal Support
Unlikely
Debit & Prepaid Card Support
Unlikely
Unlikely
Google Pay Support
Unlikely
Unlikely
Apple Pay Support
Yes
Unlikely
Amazon Pay Support
Unlikely
Bitcoin Support
Winner
Pottery Barn
Pricing & Discount Policies
BigLots
Winner
Yes
Official Coupons Support
Unlikely
AARP Discount Policies
Unlikely
Yes
Veteran's Discount Policies
Unlikely
Yes
Student Discount Policies
Unlikely
Unlikely
Price Adjustment Policies
Unlikely
Unlikely
Birthday Discount Policies
Unlikely
Unlikely
Senior Discount Policies
Unlikely
Unlikely
Teacher Discount Policies
Unlikely
Unlikely
Competitor Coupon Policies
Unlikely
Unlikely
Coupon Stacking Policies
Unlikely
Unlikely
Bulk Discounts
Unlikely
Yes
Sales and Promotions
Yes
Yes
Black Friday Ads Page
Yes
Yes
Cyber Monday Page
Yes
Winner
Pottery Barn
Customer Service Features
BigLots
Winner
Yes
Gift Card Support
Yes
Yes
Money-back Guarantee Policy
Unlikely
Yes
Loyalty Programs
Yes
Yes
White-glove Delivery
Unlikely
Yes
In-stock Availability
Unlikely
Yes
Contact Information Availability
Yes
Social Media Presence
Winner
Pottery Barn
Financing Options
BigLots
Winner
Unlikely
Affirm Financing Support
Unlikely
Unlikely
Afterpay Financing Support
Unlikely
Sezzle Financing Support
Unlikely
Klarna Financing Support
Unlikely
QuadPay Financing Support
Unlikely
Unlikely
Bread Financing Support
Unlikely
In-store Layaway
Winner
Pottery Barn
Website Features
BigLots
Winner
Yes
Website Security & Privacy Policies
Yes
Winner
Pottery Barn
Marketing Programs
BigLots
Winner
Yes
Affiliate Marketing Programs
Yes
Winner
Pottery Barn
Other Features
BigLots
Winner
Unlikely
Ethical Practices
Yes
Pottery Barn
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BigLots
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Pottery Barn vs. BigLots: Comparison Details

Best Personalized Products – Winner: BigLots
4.0 stars

Yes, Pottery Barn does offer customization options. You can find additional information about Pottery Barn's personalized products on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

5.0 stars

Yes, BigLots does offer customization options. You can find additional information about BigLots's personalized products on their customer service page here. You can also visit their homepage to see if BigLots has posted additional information on their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

Pottery Barn
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BigLots
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Best Fabric Swatch Availability – Tie
5.0 stars

Yes, Pottery Barn does offer fabric swatches. You can find additional information about Pottery Barn's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

5.0 stars

Yes, BigLots does offer fabric swatches. You can find additional information about BigLots's fabric swatch availability on their customer service page here. You can also visit their homepage to see if BigLots has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

Pottery Barn
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BigLots
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Best Scheduled Delivery Support – Winner: Pottery Barn
4.0 stars

Unfortunately, Pottery Barn does not currently offer scheduled deliveries. You can also visit Pottery Barn's scheduled delivery support customer FAQ page to see if they've provided any additional information on this topic. We also recommend checking their homepage to see if they've posted any more updated information on their scheduled delivery support.

Last reviewed March 5, 2020. Read all 2 scheduled deliveries reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer scheduled deliveries at the current time. You may be able to find additional information about BigLots's scheduled delivery support on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their scheduled delivery support.

Last reviewed March 5, 2020. Read all 2 scheduled deliveries reviews.

Pottery Barn
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BigLots
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Best Monthly Subscriptions – Tie
5.0 stars

Yes, Pottery Barn does offer subscription service. You can find additional information about Pottery Barn's monthly subscriptions on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their monthly subscriptions.

Last reviewed March 5, 2020. Read all 2 subscription service reviews.

5.0 stars

Yes, BigLots does subscription service. You can find additional information about BigLots's subscription service on their customer service page here. You can also visit their homepage to see if BigLots has posted additional information on their subscription service.

Last reviewed December 16, 2019. Read all 2 subscription service reviews.

Pottery Barn
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BigLots
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Best Swapping Ability – Winner: Pottery Barn
4.0 stars

Yes, Pottery Barn does support swaps allowed. You can find additional information about Pottery Barn's swapping ability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

3.0 stars

Based on our research, it appears that BigLots may not support swaps allowed at the current time. You may be able to find additional information about BigLots's swapping ability on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

Pottery Barn
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BigLots
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Best Full Room Rentals – Winner: BigLots
3.0 stars

Based on our research, it appears that Pottery Barn may not offer full room rentals at the current time. You may be able to find additional information about Pottery Barn's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

5.0 stars

Yes, BigLots does offer full room rentals. You can find additional information about BigLots's full room rentals on their customer service page here. You can also visit their homepage to see if BigLots has posted additional information on their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

Pottery Barn
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BigLots
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Best Fast Shipping – Winner: BigLots
2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of fast shipping when compared to other furniture retailer brands.

The online review website hfndigital.com, gave Pottery Barn slightly below average ratings when it comes to fast shipping versus other furniture retailer brands. See the full review on hfndigital.com's site. From this review:

Pottery Barn Furniture Delivery Too Slow

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

3.0 stars

Based on ratings published by trusted online review sites as well as information from BigLots' website, BigLots performs average to better than average in terms of fast shipping compared to other furniture retailer brands.

From information posted on BigLots' website, BigLots appear to have average support for fast shipping relative to competing furniture retailer brands. Check out the page here. Specifically, their website provides the following information:

In terms of mattresses, Big Lots sells 2 brands primarily -- Serta and their mattress-in-a-box offering, Zeopedic. Both of these mattresses have good initial comfort scores, but there are some that had issues with durability and quality. For competitively priced alternatives, See Our Top Rated Mattress Brands that sell online and ship direct to customers.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for BigLots coupons? Check out the latest deals here. Want more reviews on BigLots? Read a more in-depth review of BigLots on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

Pottery Barn
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BigLots
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Best Furniture Condition – Winner: BigLots
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of furniture condition relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on furniture condition relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

Palmetto is Pottery Barn's all-weather wicker furniture collection, made of extruded polypropylene that will stand up to the most adverse conditions and strengthened by lightweight aluminum frames.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 good furniture condition reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from BigLots' website, BigLots performs very well in terms of furniture condition relative to other furniture retailer brands.

The review site influenster.com gives BigLots excellent ratings for furniture condition in a review posted on its website. From this review:

Big Lots! uploaded by Morgan J. October 24th 2019, 3:54 am Great variety of products and great prices.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for BigLots coupons? Check out the latest deals here. Want more reviews on BigLots? Read a more in-depth review of BigLots on this page.

Last reviewed August 24, 2020. Read all 2 good furniture condition reviews.

Pottery Barn
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BigLots
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Best Ease of Assembly – Winner: BigLots
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of ease of assembly relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on ease of assembly relative to its peers. You can read additional information here. Specifically, their website provides the following information:

Assembly instructions for our furniture products are available for you to download. If these instructions do not match your product, or you are unable to find the information you need, please call customer service at 1.888.779.5176.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 easy assembly reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from BigLots' website, BigLots performs very well in terms of ease of assembly relative to other furniture retailer brands.

The review site influenster.com gives BigLots excellent ratings for ease of assembly in a review posted on its website. From this review:

Tons of great furniture and home options at low prices! Easy to assemble and lots of matching sets.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for BigLots coupons? Check out the latest deals here. Want more reviews on BigLots? Read a more in-depth review of BigLots on this page.

Last reviewed August 24, 2020. Read all 2 easy assembly reviews.

Pottery Barn
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BigLots
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Best Product Guarantee – Winner: Pottery Barn
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of product guarantee relative to other furniture retailer brands.

Based on information pulled from Pottery Barn's website, Pottery Barn performs well on product guarantee relative to its peers. You can read additional information here. Here's a snippet from the information published on their site:

To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such l

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 7, 2020. Read all 2 warranty reviews.

3.0 stars

Based on ratings published by trusted online review sites as well as information from BigLots' website, BigLots performs average to better than average in terms of product guarantee compared to other furniture retailer brands.

From information posted on BigLots' website, BigLots appear to have average support for product guarantee relative to competing furniture retailer brands. Check out the page here. From this page:

I would give my experience zero stars if it were an option. I purchased a sectional 1 year ago from Big Lots, along with a $70 three-year warranty. The manager who processed the transaction assured us that rips, stains, wear-and-tear, etc would be covered under warranty, so of course my husband and I felt like the warranty was a good purchase.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for BigLots coupons? Check out the latest deals here. Want more reviews on BigLots? Read a more in-depth review of BigLots on this page.

Last reviewed March 7, 2020. Read all 2 warranty reviews.

Pottery Barn
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BigLots
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Best Domestic Production Policy – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer products made in USA. You can find additional information about Pottery Barn's domestic production policy on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their domestic production policy.

Last reviewed March 6, 2020. Read all 2 products made in USA reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer products made in USA at the current time. You may be able to find additional information about BigLots's domestic production policy on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their domestic production policy.

Last reviewed March 7, 2020. Read all 2 products made in USA reviews.

Pottery Barn
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BigLots
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Best Eco-friendliness – Tie
5.0 stars

Yes, Pottery Barn does offer eco-friendliness. You can find additional information about Pottery Barn's eco-friendliness on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their eco-friendliness.

Last reviewed March 6, 2020. Read all 2 eco-friendliness reviews.

5.0 stars

Yes, BigLots does offer eco-friendliness. You can find additional information about BigLots's eco-friendliness on their customer service page here. You can also visit their homepage to see if BigLots has posted additional information on their eco-friendliness.

Last reviewed March 7, 2020. Read all 2 eco-friendliness reviews.

Pottery Barn
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BigLots
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Best Wash & Care Guide – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer wash and care instructions. You can find additional information about Pottery Barn's wash & care guide on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their wash & care guide.

Last reviewed March 6, 2020. Read all 2 wash & care instructions reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer wash and care instructions at the current time. You may be able to find additional information about BigLots's wash & care guide on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their wash & care guide.

Last reviewed March 7, 2020. Read all 2 wash & care instructions reviews.

Pottery Barn
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BigLots
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Best Showroom Availability – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer showrooms. You can find additional information about Pottery Barn's showroom availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their showroom availability.

Last reviewed April 16, 2019. Read all 2 showrooms reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer showrooms at the current time. You may be able to find additional information about BigLots's showroom availability on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their showroom availability.

Last reviewed December 5, 2019. Read all 2 showrooms reviews.

Pottery Barn
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BigLots
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Best Furniture Assembly Services – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer furniture assembly. You can find additional information about Pottery Barn's furniture assembly services on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their furniture assembly services.

Last reviewed April 16, 2019. Read all 2 furniture assembly reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer furniture assembly at the current time. You may be able to find additional information about BigLots's furniture assembly services on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their furniture assembly services.

Last reviewed December 5, 2019. Read all 2 furniture assembly reviews.

Pottery Barn
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BigLots
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Best Stain-resistant Fabrics – Winner: BigLots
3.0 stars

Based on our research, it appears that Pottery Barn may not offer stain-resistant fabrics at the current time. You may be able to find additional information about Pottery Barn's stain-resistant fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their stain-resistant fabrics.

Last reviewed March 6, 2020. Read all 2 stain-resistant fabrics reviews.

5.0 stars

Yes, BigLots does offer stain-resistant fabrics. You can find additional information about BigLots's stain-resistant fabrics on their customer service page here. You can also visit their homepage to see if BigLots has posted additional information on their stain-resistant fabrics.

Last reviewed March 7, 2020. Read all 2 stain-resistant fabrics reviews.

Pottery Barn
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BigLots
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Best Pet-friendly Fabrics – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer pet friendly fabrics. You can find additional information about Pottery Barn's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their pet-friendly fabrics.

Last reviewed March 6, 2020. Read all 2 pet friendly fabrics reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer pet friendly fabrics at the current time. You may be able to find additional information about BigLots's pet-friendly fabrics on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their pet-friendly fabrics.

Last reviewed March 7, 2020. Read all 2 pet friendly fabrics reviews.

Pottery Barn
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BigLots
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Best Built-in Charging Availability – Winner: Pottery Barn
5.0 stars

Yes, Pottery Barn does offer built-in charging ports. You can find additional information about Pottery Barn's built-in charging availability on their customer service page here. You can also visit their homepage to see if Pottery Barn has posted additional information on their built-in charging availability.

Last reviewed March 6, 2020. Read all 2 built-in charging ports reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer built-in charging ports at the current time. You may be able to find additional information about BigLots's built-in charging availability on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their built-in charging availability.

Last reviewed March 7, 2020. Read all 2 built-in charging ports reviews.

Pottery Barn
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BigLots
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Best Lease-to-own Payment Plans – Tie
3.0 stars

Based on our research, it appears that Pottery Barn may not offer rent-to-own options at the current time. You may be able to find additional information about Pottery Barn's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their lease-to-own payment plans.

Last reviewed March 6, 2020. Read all 2 rent-to-own options reviews.

3.0 stars

Based on our research, it appears that BigLots may not offer rent-to-own options at the current time. You may be able to find additional information about BigLots's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if BigLots has posted any updated information about their lease-to-own payment plans.

Last reviewed March 7, 2020. Read all 2 rent-to-own options reviews.

Pottery Barn
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BigLots
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Best Rent-to-own Options – Winner: BigLots
3.0 stars

Based on our research, it appears that Pottery Barn may not offer rent-to-own furniture at the current time. You may be able to find additional information about Pottery Barn's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if Pottery Barn has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

5.0 stars

Yes, BigLots . You can find additional information about BigLots's rent-to-own options on their customer service page here. You can also visit their homepage to see if BigLots has posted additional information on their rent-to-own options.

Last reviewed December 18, 2019. Read all 2 rent-to-own furniture reviews.

Pottery Barn
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BigLots
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Best Fabric Options – Winner: Pottery Barn
4.0 stars

Based on reviews posted on popular review sites as well as from Pottery Barn's website, Pottery Barn performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on lifeonvirginiastreet.com said Pottery Barn performs well on fabric options relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

We have been shocked by the durability and stain resistance of the Performance Everydaylinen by Crypton Home fabric.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 fabric options reviews.

2.0 stars

Per online reviews as well based on researching BigLots' website, BigLots performs average to slightly below average in terms of fabric options when compared to other furniture retailer brands.

Last reviewed March 7, 2020. Read all 2 fabric options reviews.

Pottery Barn
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BigLots
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Best Customer Support – Winner: BigLots
2.0 stars

Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on comfort-works.com, it appears that Pottery Barn received poor ratings for customer support. See the full review here. From this review:

Very bad customer service: many people were put on hold for a good 30 minutes, and reps mostly responded with the “we’re looking into it” line.

Based on a review posted on wolfwater.com, Pottery Barn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:

I dealt with a some not-so-great customer service reps during what may have been a transitional period for their customer service team (since not calling someone back or suggesting that a customer drill holes into a unit themselves is not good customer service, any way you slice it).

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Pottery Barn coupons? Check out the latest deals here. Want more reviews on Pottery Barn? Read a more in-depth review of Pottery Barn on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from BigLots' website, BigLots performs very well in terms of customer support relative to other furniture retailer brands.

Based on information published by BigLots, they have excellent support for customer support on a page posted on their website. From this page:

Skilled & dependable delivery team from experienced carriers ensures your items are handled with care from truck to home, leading customer service representatives are specialized to promptly assist you, rest assured in your purchase with our convenient return policy.

The review site lovetoknow.com gives BigLots excellent ratings for customer support in a review posted on its website. Specifically, this reviewer pointed out the following:

A reviewer on My3Cents mentioned that Big Lots in North Carolina had great customer service. She noted that the sales clerk was able to check prices to see if certain items were on sale.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for BigLots coupons? Check out the latest deals here. Want more reviews on BigLots? Read a more in-depth review of BigLots on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

Pottery Barn
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BigLots
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Best PayPal Support – Tie
Does Pottery Barn accept PayPal?
Unlikely

Last reviewed August 15, 2018. Read all 2 PayPal reviews.

Does BigLots accept PayPal?
No

Last reviewed August 10, 2018. Read all 2 PayPal reviews.

Best Debit & Prepaid Card Support – Tie
Unlikely

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Unlikely

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Best Google Pay Support – Tie
Unlikely

Last reviewed April 13, 2018. Read all 2 Google Pay reviews.

Does BigLots accept Google Pay?
Unlikely

Last reviewed April 12, 2018. Read all 2 Google Pay reviews.

Best Apple Pay Support – Winner: BigLots
Does Pottery Barn accept Apple Pay?
Unlikely

Last reviewed July 30, 2018. Read 1 Apple Pay review.

Does BigLots accept Apple Pay?
Yes

Last reviewed April 12, 2018. Read all 2 Apple Pay reviews.

Best Amazon Pay Support – Tie
Unlikely

Last reviewed February 4, 2019. Read all 2 Amazon Pay reviews.

Does BigLots accept Amazon Pay?
Unlikely

Last reviewed February 20, 2019. Read all 2 Amazon Pay reviews.

Best Bitcoin Support – Tie
Does Pottery Barn accept Bitcoin?
No

Last reviewed February 20, 2020. Read all 2 Bitcoin reviews.

Does BigLots accept Bitcoin?
No

Last reviewed March 2, 2020. Read all 2 Bitcoin reviews.

Best Official Coupons Support – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 official coupons page review.

Unlikely

Last reviewed June 24, 2019. Read all 2 official coupons page reviews.

Best AARP Discount Policies – Tie
No

Last reviewed March 6, 2019. Read all 2 AARP discounts reviews.

Unlikely

Last reviewed June 24, 2019. Read all 2 AARP discounts reviews.

Best Veteran's Discount Policies – Winner: Pottery Barn
Yes

Last reviewed July 10, 2020. Read 1 military discounts review.

Unlikely

Last reviewed July 18, 2020. Read 1 military discounts review.

Best Student Discount Policies – Winner: Pottery Barn
Yes

Last reviewed July 11, 2020. Read 1 student discounts review.

Unlikely

Last reviewed July 23, 2020. Read 1 student discounts review.

Best Price Adjustment Policies – Tie
Unlikely

Last reviewed July 30, 2018. Read 1 price matching review.

Unlikely

Last reviewed June 24, 2019. Read all 2 price matching reviews.

Best Birthday Discount Policies – Tie
Unlikely

Last reviewed June 2, 2019. Read 1 birthday discounts review.

Unlikely

Last reviewed June 24, 2019. Read all 2 birthday discounts reviews.

Best Senior Discount Policies – Tie
Unlikely

Last reviewed July 10, 2020. Read 1 senior discounts review.

Unlikely

Last reviewed July 23, 2020. Read 1 senior discounts review.

Best Teacher Discount Policies – Tie
Unlikely

Last reviewed July 14, 2018. Read all 2 teacher discounts reviews.

Unlikely

Last reviewed September 11, 2018. Read all 2 teacher discounts reviews.

Best Competitor Coupon Policies – Tie
Unlikely

Last reviewed March 24, 2018. Read 1 competitor coupons review.

Unlikely

Last reviewed June 24, 2019. Read all 2 competitor coupons reviews.

Best Coupon Stacking Policies – Tie
Unlikely

Last reviewed August 21, 2018. Read 1 coupon stacking review.

Unlikely

Last reviewed June 24, 2019. Read all 2 coupon stacking reviews.

Best Bulk Discounts – Tie
Unlikely

Last reviewed February 20, 2020. Read all 2 bulk discounts reviews.

Unlikely

Last reviewed March 2, 2020. Read all 2 bulk discounts reviews.

Best Sales and Promotions – Tie
Yes

Last reviewed March 24, 2018. Read 1 sales events review.

Does BigLots offer sales events?
Yes

Last reviewed June 24, 2019. Read all 2 sales events reviews.

Best Black Friday Ads Page – Tie
Yes

Last reviewed November 19, 2020. Read 1 Black Friday Ads Page review.

Yes

Last reviewed November 26, 2018. Read all 2 Black Friday Ads Page reviews.

Best Cyber Monday Page – Tie
Yes

Last reviewed November 24, 2020. Read 1 Cyber Monday sales review.

Yes

Last reviewed November 21, 2018. Read all 2 Cyber Monday sales reviews.

Best Gift Card Support – Tie
Yes

Last reviewed July 19, 2020. Read 1 gift cards review.

Does BigLots offer gift cards?
Yes

Last reviewed October 24, 2018. Read all 2 gift cards reviews.

Best Money-back Guarantee Policy – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 money-back guarantee review.

Unlikely

Last reviewed March 21, 2018. Read 1 money-back guarantee review.

Best Loyalty Programs – Tie
Yes

Last reviewed July 26, 2020. Read 1 loyalty programs review.

Yes

Last reviewed July 27, 2020. Read 1 loyalty programs review.

Best White-glove Delivery – Winner: Pottery Barn
Yes

Last reviewed February 20, 2020. Read all 2 white-glove delivery reviews.

Unlikely

Last reviewed March 2, 2020. Read 1 white-glove delivery review.

Best In-stock Availability – Winner: Pottery Barn
Yes

Last reviewed February 20, 2020. Read all 2 in-stock availability reviews.

Unlikely

Last reviewed March 2, 2020. Read all 2 in-stock availability reviews.

Best Contact Information Availability – Tie
Yes

Last reviewed October 31, 2020. Read all 2 contact information reviews.

Yes

Last reviewed October 31, 2020. Read all 2 contact information reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Website Security & Privacy Policies – Tie
Yes

Last reviewed April 16, 2019. Read all 2 website security & privacy reviews.

Yes

Last reviewed June 24, 2019. Read all 2 website security & privacy reviews.

Best Affiliate Marketing Programs – Tie
Yes

Last reviewed October 31, 2020. Read 1 affiliate marketing review.

Yes

Last reviewed October 31, 2020. Read 1 affiliate marketing review.

Best Ethical Practices – Winner: BigLots
Unlikely

Last reviewed November 17, 2020. Read 1 ethical practices review.

Yes

Last reviewed December 22, 2019. Read 1 ethical practices review.

Best Affirm Financing Support – Tie
Unlikely

Last reviewed July 12, 2018. Read all 2 Affirm financing reviews.

Unlikely

Last reviewed July 10, 2018. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Afterpay financing reviews.

Unlikely

Last reviewed September 11, 2018. Read all 2 Afterpay financing reviews.

Best Sezzle Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 Sezzle financing reviews.

No

Last reviewed February 22, 2019. Read all 2 Sezzle financing reviews.

Best Klarna Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Klarna financing reviews.

Unlikely

Last reviewed September 11, 2018. Read all 2 Klarna financing reviews.

Best QuadPay Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

Unlikely

Last reviewed February 19, 2019. Read all 2 QuadPay financing reviews.

Best Bread Financing Support – Tie
Unlikely

Last reviewed September 9, 2018. Read all 2 Bread financing reviews.

Unlikely

Last reviewed September 11, 2018. Read all 2 Bread financing reviews.

Best In-store Layaway – Tie
No

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

No

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Best Free Shipping Policies – Tie
Yes

Last reviewed January 3, 2019. Read 1 free shipping review.

Yes

Last reviewed July 31, 2018. Read 1 free shipping review.

Best Free Return Policies – Winner: BigLots
Unlikely

Last reviewed December 7, 2018. Read 1 free returns & exchanges review.

Yes

Last reviewed August 1, 2018. Read all 3 free returns & exchanges reviews.

Best International Shipping Policies – Winner: Pottery Barn
Yes

Last reviewed March 24, 2018. Read 1 international shipping review.

No

Last reviewed September 11, 2018. Read all 2 international shipping reviews.

Best Ship to Store Options – Winner: BigLots
Unlikely

Last reviewed April 16, 2019. Read all 2 ship to store reviews.

Yes

Last reviewed December 17, 2019. Read all 2 ship to store reviews.

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