Old Navy vs J. Crew

Fashion Retailer Store Comparison
September 2, 2020

J. Crew vs Old Navy: Side-by-Side Brand Comparison

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PROS
CONS
  • No significant cons
PROS
CONS
  • No significant cons
OLD NAVY CURRENT OFFER CODES
Old Navy has 47 coupon codes active today view more:
Get 40% Off
BONUS
Get 40% Off
FAST
Get 40% Off
ENJOY
Get 30% Off
NAVYIST
Get 30% Off
HURRY
Get 25% Off
GAPCARDNOW...
Get 25% Off
BDAYSEP
Get 20% Off
SWEET
Get 20% Off
THIRTY
Get 15% Off
GREAT
MORE OLD NAVY DEALS
As of Thursday, Amazon is offering 40% off select Old Navy items.
J. CREW CURRENT OFFER CODES
J. Crew has 21 coupon codes active today view more:
Get 40% Off
SAVEBIG
Get 15% Off
JPL8C71
Code
FALLISHERE...
Get 70% Off
GOSALE
Get 60% Off
SHOPNOW
Get 50% Off
SUMMER
Get 40% Off
EPIC"
Get 40% Off
COZY
Get 25% Off
OMG
Get 25% Off
MOREISMORE...
MORE J. CREW DEALS
Amazon is also offering discounts on select J. Crew items today.
Old Navy vs. J. Crew: Side-by-Side Comparison
Winner
Old Navy
Criteria
J. Crew
Winner
4.9
Overall Score
Overall Score
5.0
Overall Score
5.0 stars – See brand >
Brand Popularity
5.0 stars – See brand >
5.0 stars – 1 review
Ethically-sourced Products
5.0 stars – 1 review
5.0 stars – 1 review
Environment-friendly Products
5.0 stars – 1 review
5.0 stars – 1 review
Rewards Credit Card
5.0 stars – 1 review
4.0 stars – 1 review
Domestic Production Policy
5.0 stars – 1 review
5.0 stars – 1 review
Measurement Chart
5.0 stars – 1 review
3.0 stars – 1 review
Cruelty-free Policies
4.0 stars – 1 review
5.0 stars – 1 review
Eco-friendly Options
5.0 stars – 1 review
3.0 stars – 1 review
Wash & Care Guide
5.0 stars – 1 review
3.0 stars – 1 review
Animal-free Options
4.0 stars – 1 review
4.0 stars – 1 review
Customer Support
4.0 stars – 1 review
111
Winner
Old Navy
Shipping & Returns Policies
J. Crew
Winner
Yes
Free Shipping Policies
Yes
Yes
Free Return Policies
Yes
Yes
International Shipping Policies
Yes
Winner
Old Navy
Payment Options
J. Crew
Winner
Unlikely
PayPal Support
Yes
Yes
Debit & Prepaid Card Support
Unlikely
Unlikely
Google Pay Support
Unlikely
Yes
Apple Pay Support
Yes
Unlikely
Amazon Pay Support
Bitcoin Support
Winner
Old Navy
Pricing & Discount Policies
J. Crew
Winner
Yes
Official Coupons Support
Yes
AARP Discount Policies
Unlikely
Unlikely
Veteran's Discount Policies
Unlikely
Unlikely
Student Discount Policies
Yes
Yes
Price Adjustment Policies
Unlikely
Yes
Birthday Discount Policies
Unlikely
Unlikely
Senior Discount Policies
Unlikely
Teacher Discount Policies
Yes
Yes
Availability of Outlet Stores
Yes
Unlikely
Competitor Coupon Policies
Unlikely
Unlikely
Essential Worker Discounts
Yes
Unlikely
Coupon Stacking Policies
Yes
Sales and Promotions
Yes
Yes
Black Friday Ads Page
Yes
Yes
Cyber Monday Page
Yes
Winner
Old Navy
Customer Service Features
J. Crew
Winner
Yes
Gift Card Support
Unlikely
Yes
Money-back Guarantee Policy
Yes
Yes
Loyalty Programs
Yes
Unlikely
Layaway Programs
Unlikely
Yes
Contact Information Availability
Social Media Presence
Winner
Old Navy
Financing Options
J. Crew
Winner
Unlikely
Affirm Financing Support
Unlikely
Afterpay Financing Support
Sezzle Financing Support
Unlikely
QuadPay Financing Support
Unlikely
Klarna Financing Support
Unlikely
Bread Financing Support
Winner
Old Navy
Website Features
J. Crew
Winner
Yes
Website Security & Privacy Policies
Yes
Winner
Old Navy
Marketing Programs
J. Crew
Winner
Unlikely
Digital Influencer Program
Yes
Yes
Affiliate Programs
Yes
Winner
Old Navy
Other Features
J. Crew
Winner
Unlikely
Charitable Cause Support
Yes
Yes
Ethical Practices
Yes
Old Navy
View brand
J. Crew
View brand

Old Navy vs. J. Crew: Comparison Details

Best Ethically-sourced Products – Tie
5.0 stars

Yes, Old Navy does offer fair trade certified. You can find additional information about Old Navy's ethically-sourced products on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their ethically-sourced products.

Last reviewed August 23, 2020. Read all 2 fair trade certified reviews.

5.0 stars

Yes, J. Crew does offer fair trade certified. You can find additional information about J. Crew's ethically-sourced products on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their ethically-sourced products.

Last reviewed August 23, 2020. Read 1 fair trade certified review.

Old Navy
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J. Crew
View brand
Best Environment-friendly Products – Tie
5.0 stars

Yes, Old Navy does offer sustainable products. You can find additional information about Old Navy's environment-friendly products on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their environment-friendly products.

Last reviewed August 23, 2020. Read all 2 sustainable products reviews.

5.0 stars

Yes, J. Crew does offer sustainable products. You can find additional information about J. Crew's environment-friendly products on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their environment-friendly products.

Last reviewed August 23, 2020. Read 1 sustainable products review.

Old Navy
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J. Crew
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Best Rewards Credit Card – Tie
5.0 stars

Yes, Old Navy does offer store credit card. You can find additional information about Old Navy's rewards credit card on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their rewards credit card.

Last reviewed August 23, 2020. Read all 2 store credit card reviews.

5.0 stars

Yes, J. Crew does offer store credit card. You can find additional information about J. Crew's rewards credit card on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their rewards credit card.

Last reviewed August 23, 2020. Read all 2 store credit card reviews.

Old Navy
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J. Crew
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Best Domestic Production Policy – Winner: J. Crew
4.0 stars

Yes, Old Navy does offer products made in USA. You can find additional information about Old Navy's domestic production policy on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their domestic production policy.

Last reviewed August 23, 2020. Read all 2 products made in USA reviews.

5.0 stars

Yes, J. Crew does offer products made in USA. You can find additional information about J. Crew's domestic production policy on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their domestic production policy.

Last reviewed August 23, 2020. Read all 2 products made in USA reviews.

Old Navy
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J. Crew
View brand
Best Measurement Chart – Tie
5.0 stars

Yes, Old Navy does offer sizing guides. You can find additional information about Old Navy's measurement chart on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their measurement chart.

Last reviewed August 23, 2020. Read all 2 sizing guides reviews.

5.0 stars

Yes, J. Crew does offer sizing guides. You can find additional information about J. Crew's measurement chart on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their measurement chart.

Last reviewed August 23, 2020. Read all 2 sizing guides reviews.

Old Navy
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J. Crew
View brand
Best Cruelty-free Policies – Winner: J. Crew
3.0 stars

Based on our research, it appears that Old Navy may not offer cruelty-free products at the current time. You may be able to find additional information about Old Navy's cruelty-free policies on their customer service page or FAQ here. You can also visit their homepage to see if Old Navy has posted any updated information about their cruelty-free policies.

Last reviewed August 23, 2020. Read all 2 cruelty-free products reviews.

4.0 stars

Yes, J. Crew does offer cruelty-free products. You can find additional information about J. Crew's cruelty-free policies on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their cruelty-free policies.

Last reviewed August 23, 2020. Read all 2 cruelty-free products reviews.

Old Navy
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J. Crew
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Best Eco-friendly Options – Tie
5.0 stars

Yes, Old Navy does offer eco-friendly materials. You can find additional information about Old Navy's eco-friendly options on their customer service page here. You can also visit their homepage to see if Old Navy has posted additional information on their eco-friendly options.

Last reviewed August 23, 2020. Read all 2 eco-friendly materials reviews.

5.0 stars

Yes, J. Crew does offer eco-friendly materials. You can find additional information about J. Crew's eco-friendly options on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their eco-friendly options.

Last reviewed August 23, 2020. Read all 2 eco-friendly materials reviews.

Old Navy
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J. Crew
View brand
Best Wash & Care Guide – Winner: J. Crew
3.0 stars

Based on our research, it appears that Old Navy may not offer wash and care instructions at the current time. You may be able to find additional information about Old Navy's wash & care guide on their customer service page or FAQ here. You can also visit their homepage to see if Old Navy has posted any updated information about their wash & care guide.

Last reviewed August 23, 2020. Read all 2 wash & care instructions reviews.

5.0 stars

Yes, J. Crew does offer wash and care instructions. You can find additional information about J. Crew's wash & care guide on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their wash & care guide.

Last reviewed August 23, 2020. Read all 2 wash & care instructions reviews.

Old Navy
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J. Crew
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Best Animal-free Options – Winner: J. Crew
3.0 stars

Based on our research, it appears that Old Navy may not offer vegan products at the current time. You may be able to find additional information about Old Navy's animal-free options on their customer service page or FAQ here. You can also visit their homepage to see if Old Navy has posted any updated information about their animal-free options.

Last reviewed August 23, 2020. Read all 2 vegan products reviews.

4.0 stars

Yes, J. Crew does offer vegan products. You can find additional information about J. Crew's animal-free options on their customer service page here. You can also visit their homepage to see if J. Crew has posted additional information on their animal-free options.

Last reviewed August 23, 2020. Read all 2 vegan products reviews.

Old Navy
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J. Crew
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Best Customer Support – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from Old Navy's website, Old Navy performs very well in terms of customer support relative to other fashion retailer stores.

Based on information pulled from Old Navy's website, Old Navy performs well on customer support relative to its peers. You can read additional information here. From this page:

Very happy with them.

Learn more at the company's website.

You can also check out the top 10 fashion retailer stores for customer support, or the overall best-performing fashion retailer stores on our main review grid.

Looking for Old Navy coupons? Check out the latest deals here. Want more reviews on Old Navy? Read a more in-depth review of Old Navy on this page.

Last reviewed August 27, 2020. Read all 2 customer service reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from J. Crew's website, J. Crew performs very well in terms of customer support relative to other fashion retailer stores.

One reviewer on topreviewssite.com said J. Crew performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

J.crew also supports telephone support service, you can reach them through this telephone support line: 1800-562-0258 as shown in the "contact us" page on their website. Another channel is through twitter you can lay your complaints or ask you questions through @jcrew_help.

Learn more at the company's website.

You can also check out the top 10 fashion retailer stores for customer support, or the overall best-performing fashion retailer stores on our main review grid.

Looking for J. Crew coupons? Check out the latest deals here. Want more reviews on J. Crew? Read a more in-depth review of J. Crew on this page.

Last reviewed August 27, 2020. Read all 2 customer service reviews.

Old Navy
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J. Crew
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Best Eco-friendly – Tie
Yes

Last reviewed August 23, 2020. Read all 2 environmentally conscious reviews.

Yes

Last reviewed August 23, 2020. Read all 2 environmentally conscious reviews.

Best Commitment to Racial Equity – Tie
Yes

Last reviewed August 23, 2020. Read all 2 diversity commitment reviews.

Yes

Last reviewed August 23, 2020. Read all 2 diversity commitment reviews.

Best Nurse Discount Policies – Tie
Unlikely

Last reviewed August 23, 2020. Read all 2 nurse discounts reviews.

Unlikely

Last reviewed August 23, 2020. Read all 2 nurse discounts reviews.

Best Government Worker Discount Policies – Tie
Unlikely

Last reviewed August 23, 2020. Read all 2 government worker discounts reviews.

Unlikely

Last reviewed August 23, 2020. Read all 2 government worker discounts reviews.

Best PayPal Support – Winner: J. Crew
Does Old Navy accept PayPal?
Unlikely

Last reviewed December 6, 2018. Read all 3 PayPal reviews.

Does J. Crew accept PayPal?
Yes

Last reviewed April 13, 2018. Read all 2 PayPal reviews.

Best Debit & Prepaid Card Support – Winner: Old Navy
Yes

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Unlikely

Last reviewed June 15, 2018. Read all 3 debit & prepaid cards reviews.

Best Google Pay Support – Tie
Does Old Navy accept Google Pay?
Unlikely

Last reviewed April 13, 2018. Read all 2 Google Pay reviews.

Does J. Crew accept Google Pay?
Unlikely

Last reviewed April 13, 2018. Read all 2 Google Pay reviews.

Best Apple Pay Support – Tie
Does Old Navy accept Apple Pay?
Yes

Last reviewed November 14, 2018. Read 1 Apple Pay review.

Does J. Crew accept Apple Pay?
Yes

Last reviewed November 10, 2018. Read 1 Apple Pay review.

Best Amazon Pay Support – Tie
Does Old Navy accept Amazon Pay?
Unlikely

Last reviewed February 1, 2019. Read all 2 Amazon Pay reviews.

Does J. Crew accept Amazon Pay?
No

Last reviewed February 11, 2019. Read all 2 Amazon Pay reviews.

Best Bitcoin Support – Tie
Does Old Navy accept Bitcoin?
No

Last reviewed May 20, 2020. Read all 2 Bitcoin reviews.

Does J. Crew accept Bitcoin?
No

Last reviewed May 20, 2020. Read all 2 Bitcoin reviews.

Best Official Coupons Support – Tie
Yes

Last reviewed March 25, 2018. Read 1 official coupons page review.

Yes

Last reviewed March 23, 2018. Read 1 official coupons page review.

Best AARP Discount Policies – Tie
No

Last reviewed March 5, 2019. Read all 2 AARP discounts reviews.

Unlikely

Last reviewed March 6, 2019. Read all 2 AARP discounts reviews.

Best Veteran's Discount Policies – Tie
Unlikely

Last reviewed July 10, 2020. Read 1 military discounts review.

Unlikely

Last reviewed July 10, 2020. Read 1 military discounts review.

Best Student Discount Policies – Winner: J. Crew
Unlikely

Last reviewed July 11, 2020. Read 1 student discounts review.

Yes

Last reviewed July 19, 2020. Read 1 student discounts review.

Best Price Adjustment Policies – Winner: Old Navy
Yes

Last reviewed January 3, 2019. Read 1 price matching review.

Unlikely

Last reviewed July 28, 2018. Read all 2 price matching reviews.

Best Birthday Discount Policies – Winner: Old Navy
Yes

Last reviewed November 10, 2018. Read 1 birthday discounts review.

Unlikely

Last reviewed June 2, 2019. Read 1 birthday discounts review.

Best Senior Discount Policies – Tie
Unlikely

Last reviewed July 10, 2020. Read 1 senior discounts review.

No

Last reviewed July 10, 2020. Read 1 senior discounts review.

Best Teacher Discount Policies – Winner: J. Crew
Unlikely

Last reviewed July 13, 2018. Read all 2 teacher discounts reviews.

Yes

Last reviewed August 27, 2020. Read 1 teacher discounts review.

Best Availability of Outlet Stores – Tie
Yes

Last reviewed June 24, 2018. Read all 2 outlet stores reviews.

Yes

Last reviewed January 9, 2018. Read all 2 outlet stores reviews.

Best Competitor Coupon Policies – Tie
Unlikely

Last reviewed March 25, 2018. Read 1 competitor coupons review.

Unlikely

Last reviewed March 23, 2018. Read 1 competitor coupons review.

Best Essential Worker Discounts – Winner: J. Crew
Unlikely

Last reviewed August 23, 2020. Read all 2 front-line worker discounts reviews.

Yes

Last reviewed August 23, 2020. Read all 2 front-line worker discounts reviews.

Best Coupon Stacking Policies – Tie
Unlikely

Last reviewed March 25, 2018. Read 1 coupon stacking review.

No

Last reviewed March 23, 2018. Read 1 coupon stacking review.

Best Sales and Promotions – Tie
Yes

Last reviewed March 25, 2018. Read 1 sales events review.

Does J. Crew offer sales events?
Yes

Last reviewed March 23, 2018. Read all 2 sales events reviews.

Best Black Friday Ads Page – Tie
Yes

Last reviewed October 12, 2019. Read 1 Black Friday Ads Page review.

Yes

Last reviewed November 20, 2018. Read all 2 Black Friday Ads Page reviews.

Best Cyber Monday Page – Tie
Yes

Last reviewed November 20, 2018. Read all 2 Cyber Monday sales reviews.

Yes

Last reviewed November 22, 2018. Read all 2 Cyber Monday sales reviews.

Best Gift Card Support – Winner: Old Navy
Does Old Navy offer gift cards?
Yes

Last reviewed July 19, 2020. Read 1 gift cards review.

Does J. Crew offer gift cards?
Unlikely

Last reviewed July 19, 2020. Read 1 gift cards review.

Best Money-back Guarantee Policy – Tie
Yes

Last reviewed June 24, 2018. Read all 2 money-back guarantee reviews.

Yes

Last reviewed March 23, 2018. Read 1 money-back guarantee review.

Best Loyalty Programs – Tie
Yes

Last reviewed July 26, 2020. Read 1 loyalty programs review.

Yes

Last reviewed July 26, 2020. Read all 3 loyalty programs reviews.

Best Layaway Programs – Tie
Unlikely

Last reviewed June 19, 2020. Read all 2 layaway programs reviews.

Unlikely

Last reviewed June 19, 2020. Read all 2 layaway programs reviews.

Best Contact Information Availability – Winner: Old Navy
Yes

Last reviewed August 31, 2020. Read all 2 contact information reviews.

No

Last reviewed July 6, 2018. Read all 2 contact information reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Website Security & Privacy Policies – Tie
Yes

Last reviewed November 19, 2018. Read all 2 website security & privacy reviews.

Yes

Last reviewed November 22, 2018. Read all 2 website security & privacy reviews.

Best Digital Influencer Program – Winner: J. Crew
Unlikely

Last reviewed August 23, 2020. Read all 2 influencer marketing reviews.

Yes

Last reviewed September 2, 2020. Read all 2 influencer marketing reviews.

Best Affiliate Programs – Tie
Yes

Last reviewed August 31, 2020. Read 1 affiliate programs review.

Yes

Last reviewed August 31, 2020. Read 1 affiliate programs review.

Best Charitable Cause Support – Winner: J. Crew
Unlikely

Last reviewed June 19, 2020. Read all 2 charitable causes reviews.

Does J. Crew supports charitable causes?
Yes

Last reviewed June 19, 2020. Read all 2 charitable causes reviews.

Best Ethical Practices – Tie
Yes

Last reviewed August 30, 2019. Read 1 ethical practices review.

Yes

Last reviewed January 1, 2019. Read all 2 ethical practices reviews.

Best Affirm Financing Support – Tie
Unlikely

Last reviewed September 12, 2018. Read all 2 Affirm financing reviews.

No

Last reviewed November 28, 2018. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
Unlikely

Last reviewed September 12, 2018. Read all 2 Afterpay financing reviews.

No

Last reviewed November 28, 2018. Read all 2 Afterpay financing reviews.

Best Sezzle Financing Support – Tie
No

Last reviewed February 5, 2019. Read all 2 Sezzle financing reviews.

No

Last reviewed February 10, 2019. Read all 2 Sezzle financing reviews.

Best QuadPay Financing Support – Tie
Unlikely

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

No

Last reviewed February 11, 2019. Read all 2 QuadPay financing reviews.

Best Klarna Financing Support – Tie
Unlikely

Last reviewed September 12, 2018. Read all 2 Klarna financing reviews.

No

Last reviewed November 28, 2018. Read all 2 Klarna financing reviews.

Best Bread Financing Support – Tie
Unlikely

Last reviewed September 12, 2018. Read all 2 Bread financing reviews.

No

Last reviewed November 28, 2018. Read all 2 Bread financing reviews.

Best Free Shipping Policies – Tie
Yes

Last reviewed December 29, 2018. Read all 2 free shipping reviews.

Yes

Last reviewed January 6, 2019. Read 1 free shipping review.

Best Free Return Policies – Tie
Yes

Last reviewed January 3, 2019. Read all 2 free returns & exchanges reviews.

Yes

Last reviewed July 29, 2018. Read 1 free returns & exchanges review.

Best International Shipping Policies – Tie
Yes

Last reviewed March 25, 2018. Read 1 international shipping review.

Yes

Last reviewed March 23, 2018. Read 1 international shipping review.

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