IKEA vs West Elm

Furniture Retailer Brand Comparison
October 19, 2020

West Elm vs IKEA: Side-by-Side Brand Comparison

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PROS
CONS
PROS
CONS
  • No significant cons
IKEA CURRENT OFFER CODES
IKEA is not offering any discount codes currently. Check for deals.
MORE IKEA DEALS
As of Thursday, Amazon is offering 30% off select IKEA items.
WEST ELM CURRENT OFFER CODES
West Elm has 6 coupon codes active today view more:
Get 20% Off
FAMILY
Code
FALLTREAT
Code
FREESHIP
Get 35% Off
EXTRA35
Get 30% Off
FALL30
Get 30% Off
PREMIER
MORE WEST ELM DEALS
Amazon is also offering discounts on select West Elm items today.
IKEA vs. West Elm: Side-by-Side Comparison
Winner
IKEA
Criteria
West Elm
Winner
4.8
Overall Score
Overall Score
4.8
Overall Score
5.0 stars – See brand >
Brand Popularity
5.0 stars – See brand >
3.0 stars – 1 review
Personalized Products
5.0 stars – 1 review
3.0 stars – 1 review
Fabric Swatch Availability
5.0 stars – 1 review
3.0 stars – 1 review
Scheduled Delivery Support
4.5 stars – 2 reviews
3.0 stars – 1 review
Monthly Subscriptions
3.0 stars – 1 review
3.0 stars – 1 review
Swapping Ability
5.0 stars – 1 review
3.0 stars – 1 review
Full Room Rentals
3.0 stars – 1 review
4.0 stars – 2 reviews
Fast Shipping
4.0 stars – 1 review
5.0 stars – 2 reviews
Furniture Condition
4.5 stars – 2 reviews
4.0 stars – 1 review
Rental Range Flexibility
4.0 stars – 1 review
4.0 stars – 1 review
Ease of Assembly
4.0 stars – 1 review
5.0 stars – 1 review
Product Guarantee
4.0 stars – 1 review
5.0 stars – 1 review
Eco-friendliness
4.0 stars – 1 review
5.0 stars – 1 review
Domestic Production Policy
4.0 stars – 1 review
5.0 stars – 1 review
Wash & Care Guide
5.0 stars – 1 review
4.0 stars – 1 review
Showroom Availability
5.0 stars – 1 review
4.0 stars – 1 review
Furniture Assembly Services
5.0 stars – 1 review
5.0 stars – 1 review
Stain-resistant Fabrics
4.0 stars – 1 review
5.0 stars – 1 review
Pet-friendly Fabrics
4.0 stars – 1 review
3.0 stars – 1 review
Built-in Charging Availability
3.0 stars – 1 review
3.0 stars – 1 review
Lease-to-own Payment Plans
3.0 stars – 1 review
3.0 stars – 1 review
Rent-to-own Options
3.0 stars – 1 review
4.0 stars – 1 review
Fabric Options
5.0 stars – 2 reviews
1.0 stars – 1 review
Customer Support
2.0 stars – 1 review
111
Winner
IKEA
Shipping & Returns Policies
West Elm
Winner
Unlikely
Free Shipping Policies
Yes
Yes
Free Return Policies
Unlikely
Yes
International Shipping Policies
Yes
Yes
In-store Pickup
Yes
Unlikely
Ship to Store Options
Yes
Winner
IKEA
Payment Options
West Elm
Winner
Yes
PayPal Support
Yes
Yes
Debit & Prepaid Card Support
Yes
Unlikely
Google Pay Support
Unlikely
Yes
Apple Pay Support
Unlikely
Amazon Pay Support
Unlikely
Bitcoin Support
Winner
IKEA
Pricing & Discount Policies
West Elm
Winner
Unlikely
Official Coupons Support
Yes
AARP Discount Policies
Unlikely
Veteran's Discount Policies
Unlikely
Unlikely
Student Discount Policies
Unlikely
Unlikely
Price Adjustment Policies
Unlikely
Yes
Birthday Discount Policies
Unlikely
Unlikely
Senior Discount Policies
Unlikely
Unlikely
Teacher Discount Policies
Yes
Unlikely
Competitor Coupon Policies
Unlikely
Unlikely
Coupon Stacking Policies
Unlikely
Yes
Bulk Discounts
Unlikely
Unlikely
Sales and Promotions
Yes
Yes
Black Friday Ads Page
Yes
Yes
Cyber Monday Page
Yes
Winner
IKEA
Customer Service Features
West Elm
Winner
Unlikely
Gift Card Support
Yes
Yes
Money-back Guarantee Policy
Yes
Yes
Loyalty Programs
Yes
Unlikely
White-glove Delivery
Yes
Unlikely
In-stock Availability
Yes
Yes
Contact Information Availability
Yes
Social Media Presence
Winner
IKEA
Financing Options
West Elm
Winner
Unlikely
Affirm Financing Support
Unlikely
Unlikely
Afterpay Financing Support
Unlikely
Sezzle Financing Support
Unlikely
Klarna Financing Support
Unlikely
QuadPay Financing Support
Unlikely
Splitit Financing Support
Unlikely
Bread Financing Support
Unlikely
Unlikely
In-store Layaway
Unlikely
Winner
IKEA
Website Features
West Elm
Winner
Yes
Website Security & Privacy Policies
Yes
Winner
IKEA
Marketing Programs
West Elm
Winner
Affiliate Marketing Programs
Yes
Winner
IKEA
Other Features
West Elm
Winner
Yes
Ethical Practices
Yes
IKEA
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West Elm
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IKEA vs. West Elm: Comparison Details

Best Personalized Products – Winner: West Elm
3.0 stars

Based on our research, it appears that IKEA may not offer customization options at the current time. You may be able to find additional information about IKEA's personalized products on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

5.0 stars

Yes, West Elm does offer customization options. You can find additional information about West Elm's personalized products on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their personalized products.

Last reviewed February 27, 2020. Read all 2 customization options reviews.

IKEA
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West Elm
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Best Fabric Swatch Availability – Winner: West Elm
3.0 stars

Based on our research, it appears that IKEA may not offer fabric swatches at the current time. You may be able to find additional information about IKEA's fabric swatch availability on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their fabric swatch availability.

Last reviewed February 27, 2020. Read all 2 fabric swatches reviews.

5.0 stars

Yes, West Elm does offer fabric swatches. You can find additional information about West Elm's fabric swatch availability on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

IKEA
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West Elm
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Best Scheduled Delivery Support – Winner: West Elm
3.0 stars

Based on our research, it appears that IKEA may not offer scheduled deliveries at the current time. You may be able to find additional information about IKEA's scheduled delivery support on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their scheduled delivery support.

Last reviewed February 27, 2020. Read all 2 scheduled deliveries reviews.

5.0 stars

I had an issue with the delivery of a couch and it was a nightmare to get them on the phone and answer my questions regarding this order. Once I got the couch I was happy but working up to that was frustrating.

Last reviewed March 12, 2020. Read all 2 scheduled deliveries reviews.

IKEA
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West Elm
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Best Monthly Subscriptions – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer subscription service at the current time. You may be able to find additional information about IKEA's monthly subscriptions on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their monthly subscriptions.

Last reviewed February 27, 2020. Read all 2 subscription service reviews.

3.0 stars

Based on our research, it appears that West Elm may not offer subscription service at the current time. You may be able to find additional information about West Elm's monthly subscriptions on their customer service page or FAQ here. You can also visit their homepage to see if West Elm has posted any updated information about their monthly subscriptions.

Last reviewed February 27, 2020. Read all 2 subscription service reviews.

IKEA
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Best Swapping Ability – Winner: West Elm
3.0 stars

Based on our research, it appears that IKEA may not support swaps allowed at the current time. You may be able to find additional information about IKEA's swapping ability on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their swapping ability.

Last reviewed February 27, 2020. Read all 2 swaps allowed reviews.

5.0 stars

Yes, West Elm does support swaps allowed. You can find additional information about West Elm's swapping ability on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

IKEA
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Best Full Room Rentals – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer full room rentals at the current time. You may be able to find additional information about IKEA's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

3.0 stars

Based on our research, it appears that West Elm may not offer full room rentals at the current time. You may be able to find additional information about West Elm's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if West Elm has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

IKEA
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West Elm
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Best Fast Shipping – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of fast shipping relative to other furniture retailer brands.

One reviewer on btod.com said IKEA performs well on fast shipping relative to its peers. You can read the full review here. Here's a brief quote from this review:

his is likely the reason they chose to ship with a freight carrier. To avoid any of the added headaches of deliveries from freight carriers, IKEA includes white glove service.

One reviewer on btod.com said IKEA performs well on fast shipping relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

The included straps with handles made it easy to carry up the mattress up those many (many) stairs, but IKEA also offers lots of other shipping and delivery options depending on what you need:

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 3 fast shipping reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from West Elm's website, West Elm performs very well in terms of fast shipping relative to other furniture retailer brands.

Based on information pulled from West Elm's website, West Elm performs well on fast shipping relative to its peers. You can read additional information here. From this page:

Front Door items ship from our warehouse and arrive within 4-5 business days of receiving your order.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for West Elm coupons? Check out the latest deals here. Want more reviews on West Elm? Read a more in-depth review of West Elm on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

IKEA
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Best Furniture Condition – Winner: IKEA
5.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of furniture condition relative to other furniture retailer brands.

One reviewer on godownsize.com said IKEA performs well on furniture condition relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

The quality of Ikea furniture is generally good.

The review site curbed.com gives IKEA excellent ratings for furniture condition in a review posted on its website. Specifically, this reviewer pointed out the following:

But the Swedish furniture giant actually has a number of sturdy, high-quality items that even your most design-obsessed friends will admire.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed August 29, 2020. Read all 3 good furniture condition reviews.

5.0 stars

All of my furniture pieces have lasted a long time and are pretty sturdy.

Last reviewed March 12, 2020. Read all 3 good furniture condition reviews.

IKEA
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West Elm
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Best Rental Range Flexibility – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of rental range flexibility relative to other furniture retailer brands.

One reviewer on nerdwallet.com said IKEA performs well on rental range flexibility relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Choose another rewards card if you want greater flexibility with your earnings.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for rental range flexibility, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 2 flexible rental ranges reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from West Elm's website, West Elm performs very well in terms of rental range flexibility relative to other furniture retailer brands.

One reviewer on thespruce.com said West Elm performs well on rental range flexibility relative to its peers. You can read the full review here. From this review:

The set would be the perfect gift for a parent looking to treat kids graduating college and renting their first adult apartments.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for rental range flexibility, or the overall best-performing furniture retailer brands on our main review grid.

Looking for West Elm coupons? Check out the latest deals here. Want more reviews on West Elm? Read a more in-depth review of West Elm on this page.

Last reviewed March 6, 2020. Read all 2 flexible rental ranges reviews.

IKEA
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West Elm
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Best Ease of Assembly – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of ease of assembly relative to other furniture retailer brands.

One reviewer on homemadelovely.com said IKEA performs well on ease of assembly relative to its peers. You can read the full review here. Here's a brief quote from this review:

The couch came in boxes and had to be assembled. I laughed out loud when it was delivered. I couldn’t believe Ikea actually figured out a way to get a couch into a box!

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 2 easy assembly reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from West Elm's website, West Elm performs very well in terms of ease of assembly relative to other furniture retailer brands.

One reviewer on slumbersearch.com said West Elm performs well on ease of assembly relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Also, there are others that include textured wood options. Some of these may involve some amount of assembly unless white glove delivery is selected.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for West Elm coupons? Check out the latest deals here. Want more reviews on West Elm? Read a more in-depth review of West Elm on this page.

Last reviewed March 6, 2020. Read all 2 easy assembly reviews.

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Best Product Guarantee – Winner: IKEA
5.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of product guarantee relative to other furniture retailer brands.

The review site apartmenttherapy.com gives IKEA excellent ratings for product guarantee in a review posted on its website. Specifically, this reviewer pointed out the following:

Despite their budget-friendly price tags, IKEA believes that the bulk of mattress offerings—as well as some bed bases—should last at least a couple of decades. And they gave them a 25-year warranty to prove it.

The review site theguardian.com gives IKEA excellent ratings for product guarantee in a review posted on its website. Specifically, this reviewer pointed out the following:

As you say, Ikea offers a 25-year guarantee that covers defects in the material and workmanship on its Metod kitchen system, although we have reported numerous cases where readers struggled to get replacements.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 2 warranty reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from West Elm's website, West Elm performs very well in terms of product guarantee relative to other furniture retailer brands.

One reviewer on barterdesign.co said West Elm performs well on product guarantee relative to its peers. You can read the full review here. From this review:

If anything is faulty with the product then you’re protected by a warranty. West Elm offer a lifetime limited guarantee of this sofa.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for West Elm coupons? Check out the latest deals here. Want more reviews on West Elm? Read a more in-depth review of West Elm on this page.

Last reviewed March 6, 2020. Read all 2 warranty reviews.

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Best Eco-friendliness – Winner: IKEA
5.0 stars

Yes, IKEA does offer eco-friendliness. You can find additional information about IKEA's eco-friendliness on their customer service page here. You can also visit their homepage to see if IKEA has posted additional information on their eco-friendliness.

Last reviewed February 27, 2020. Read all 2 eco-friendliness reviews.

4.0 stars

Yes, West Elm does offer eco-friendliness. You can find additional information about West Elm's eco-friendliness on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their eco-friendliness.

Last reviewed March 6, 2020. Read 1 eco-friendliness review.

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West Elm
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Best Domestic Production Policy – Winner: IKEA
5.0 stars

Yes, IKEA Nordmärke does offer products made in USA. You can find additional information about IKEA Nordmärke's domestic production policy on their customer service page here. You can also visit their homepage to see if IKEA Nordmärke has posted additional information on their domestic production policy.

Last reviewed April 29, 2020. Read all 2 products made in USA reviews.

4.0 stars

Yes, West Elm does offer products made in USA. You can find additional information about West Elm's domestic production policy on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their domestic production policy.

Last reviewed March 6, 2020. Read all 2 products made in USA reviews.

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Best Wash & Care Guide – Tie
5.0 stars

Yes, IKEA does offer wash and care instructions. You can find additional information about IKEA's wash & care guide on their customer service page here. You can also visit their homepage to see if IKEA has posted additional information on their wash & care guide.

Last reviewed February 27, 2020. Read all 2 wash & care instructions reviews.

5.0 stars

Yes, West Elm does offer wash and care instructions. You can find additional information about West Elm's wash & care guide on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their wash & care guide.

Last reviewed February 27, 2020. Read all 2 wash & care instructions reviews.

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Best Showroom Availability – Winner: West Elm
4.0 stars

Based on our research, it appears that IKEA may not offer showrooms at the current time. You may be able to find additional information about IKEA's showroom availability on their customer service page here. You can also visit their homepage to see if IKEA has posted any updated information about their showroom availability.

Last reviewed June 22, 2018. Read all 2 showrooms reviews.

5.0 stars

Yes, West Elm does offer showrooms. You can find additional information about West Elm's showroom availability on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their showroom availability.

Last reviewed April 16, 2019. Read all 2 showrooms reviews.

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Best Furniture Assembly Services – Winner: West Elm
4.0 stars

Based on our research, it appears that IKEA may not offer furniture assembly at the current time. You may be able to find additional information about IKEA's furniture assembly services on their customer service page here. You can also visit their homepage to see if IKEA has posted any updated information about their furniture assembly services.

Last reviewed June 22, 2018. Read all 2 furniture assembly reviews.

5.0 stars

Yes, West Elm does offer furniture assembly. You can find additional information about West Elm's furniture assembly services on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their furniture assembly services.

Last reviewed April 16, 2019. Read all 2 furniture assembly reviews.

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Best Stain-resistant Fabrics – Winner: IKEA
5.0 stars

Yes, IKEA does offer stain-resistant fabrics. You can find additional information about IKEA's stain-resistant fabrics on their customer service page here. You can also visit their homepage to see if IKEA has posted additional information on their stain-resistant fabrics.

Last reviewed February 27, 2020. Read all 2 stain-resistant fabrics reviews.

4.0 stars

Yes, West Elm does offer stain-resistant fabrics. You can find additional information about West Elm's stain-resistant fabrics on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their stain-resistant fabrics.

Last reviewed March 6, 2020. Read all 2 stain-resistant fabrics reviews.

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Best Pet-friendly Fabrics – Winner: IKEA
5.0 stars

Yes, IKEA does offer pet friendly fabrics. You can find additional information about IKEA's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if IKEA has posted additional information on their pet-friendly fabrics.

Last reviewed February 27, 2020. Read all 2 pet friendly fabrics reviews.

4.0 stars

Yes, West Elm does offer pet friendly fabrics. You can find additional information about West Elm's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if West Elm has posted additional information on their pet-friendly fabrics.

Last reviewed March 6, 2020. Read all 2 pet friendly fabrics reviews.

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Best Built-in Charging Availability – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer built-in charging ports at the current time. You may be able to find additional information about IKEA's built-in charging availability on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their built-in charging availability.

Last reviewed March 6, 2020. Read all 2 built-in charging ports reviews.

3.0 stars

Based on our research, it appears that West Elm may not offer built-in charging ports at the current time. You may be able to find additional information about West Elm's built-in charging availability on their customer service page or FAQ here. You can also visit their homepage to see if West Elm has posted any updated information about their built-in charging availability.

Last reviewed February 27, 2020. Read all 2 built-in charging ports reviews.

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West Elm
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Best Lease-to-own Payment Plans – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer rent-to-own options at the current time. You may be able to find additional information about IKEA's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their lease-to-own payment plans.

Last reviewed February 27, 2020. Read all 2 rent-to-own options reviews.

3.0 stars

Based on our research, it appears that West Elm may not offer rent-to-own options at the current time. You may be able to find additional information about West Elm's lease-to-own payment plans on their customer service page or FAQ here. You can also visit their homepage to see if West Elm has posted any updated information about their lease-to-own payment plans.

Last reviewed February 27, 2020. Read all 2 rent-to-own options reviews.

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Best Rent-to-own Options – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer rent-to-own furniture at the current time. You may be able to find additional information about IKEA's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

3.0 stars

Based on our research, it appears that West Elm may not offer rent-to-own furniture at the current time. You may be able to find additional information about West Elm's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if West Elm has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

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Best Fabric Options – Winner: West Elm
4.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on designingvibes.com said IKEA performs well on fabric options relative to its peers. You can read the full review here. Here's a brief quote from this review:

While I am happy to report that the actual furniture itself has held up beautifully to pets, kids and my husband for half of a decade now, I cannot claim the same for the original white slipcovers that came with the sofa and the arm chairs

One reviewer on thegritandpolish.com said IKEA performs well on fabric options relative to its peers. You can read the full review here. From this review:

We try to stick to natural fabrics in our home, so I was thrilled to find 100% cotton at such a low price point. One note of caution is that there is a subtle print sewn into the fabric.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 2 fabric options reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from West Elm's website, West Elm performs very well in terms of fabric options relative to other furniture retailer brands.

Based on information published by West Elm, they have excellent support for fabric options on a page posted on their website. Specifically, their website provides the following information:

We always recommend looking at actual swatches of fabrics you're considering before placing an order. Swatches let you see the colors in real life and feel the texture before making a decision.

One reviewer on vivandtimhome.com said West Elm performs well on fabric options relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

There are many fabrics to choose from and you’re able to order free fabric swatches from their website. We ended up choosing one of the “quick ship” options in TWILL STONE which is a light gray color.

The review site toptenreviews.com gives West Elm excellent ratings for fabric options in a review posted on its website. Here's a brief quote from this review:

If you’re not quite sure which fabric will look best in your home, or if the texture is something you want to handle, west elm lets you order free fabric swatches.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for West Elm coupons? Check out the latest deals here. Want more reviews on West Elm? Read a more in-depth review of West Elm on this page.

Last reviewed March 5, 2020. Read all 3 fabric options reviews.

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Best Customer Support – Winner: West Elm
1.0 stars

Based on reviews from trusted online sites, combined with information from IKEA's website, it appears that IKEA performs performs below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on practicalecommerce.com, it appears that IKEA received poor ratings for customer support. See the full review here. Here's a brief quote from this review:

Ikea receives an email for every review. It has not publicly replied to any. By any standard, this is appalling customer service.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

2.0 stars

Per online reviews as well based on researching West Elm's website, West Elm performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on vox.com, it appears that West Elm received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:

The West Elm customer service is extremely disorganized: I believe they have major communication problems within the company.

The online review website cnbc.com, gave West Elm slightly below average ratings when it comes to customer support versus other furniture retailer brands. See the full review on cnbc.com's site. Here's a brief quote from this review:

I was just really disappointed in their level of customer service and their inaction in caring about the quality of the work they put together and the inability to follow through.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for West Elm coupons? Check out the latest deals here. Want more reviews on West Elm? Read a more in-depth review of West Elm on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

IKEA
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West Elm
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Best PayPal Support – Tie
Does IKEA accept PayPal?
Yes

Last reviewed August 10, 2018. Read all 2 PayPal reviews.

Does West Elm accept PayPal?
Yes

Last reviewed August 15, 2018. Read all 3 PayPal reviews.

Best Debit & Prepaid Card Support – Tie
Yes

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Yes

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Best Google Pay Support – Tie
Does IKEA accept Google Pay?
Unlikely

Last reviewed April 20, 2018. Read all 2 Google Pay reviews.

Does West Elm accept Google Pay?
Unlikely

Last reviewed April 16, 2018. Read all 2 Google Pay reviews.

Best Apple Pay Support – Winner: IKEA
Does IKEA accept Apple Pay?
Yes

Last reviewed July 27, 2018. Read 1 Apple Pay review.

Does West Elm accept Apple Pay?
Unlikely

Last reviewed July 30, 2018. Read 1 Apple Pay review.

Best Amazon Pay Support – Tie
Does IKEA accept Amazon Pay?
No

Last reviewed February 5, 2019. Read all 2 Amazon Pay reviews.

Does West Elm accept Amazon Pay?
Unlikely

Last reviewed February 2, 2019. Read all 2 Amazon Pay reviews.

Best Bitcoin Support – Tie
Does IKEA accept Bitcoin?
No

Last reviewed January 27, 2020. Read all 2 Bitcoin reviews.

Does West Elm accept Bitcoin?
No

Last reviewed February 20, 2020. Read all 2 Bitcoin reviews.

Best Official Coupons Support – Winner: West Elm
Unlikely

Last reviewed July 1, 2018. Read all 2 official coupons page reviews.

Yes

Last reviewed March 30, 2018. Read 1 official coupons page review.

Best AARP Discount Policies – Tie
Does IKEA offer AARP discounts?
No

Last reviewed March 12, 2019. Read all 2 AARP discounts reviews.

No

Last reviewed March 6, 2019. Read all 2 AARP discounts reviews.

Best Veteran's Discount Policies – Tie
Unlikely

Last reviewed July 11, 2020. Read all 2 military discounts reviews.

Unlikely

Last reviewed July 11, 2020. Read 1 military discounts review.

Best Student Discount Policies – Tie
Unlikely

Last reviewed July 11, 2020. Read 1 student discounts review.

Unlikely

Last reviewed July 10, 2020. Read 1 student discounts review.

Best Price Adjustment Policies – Tie
Does IKEA offer price matching?
Unlikely

Last reviewed July 27, 2018. Read 1 price matching review.

Unlikely

Last reviewed December 6, 2018. Read 1 price matching review.

Best Birthday Discount Policies – Winner: IKEA
Yes

Last reviewed November 12, 2018. Read all 2 birthday discounts reviews.

Unlikely

Last reviewed June 3, 2019. Read 1 birthday discounts review.

Best Senior Discount Policies – Tie
Unlikely

Last reviewed July 11, 2020. Read 1 senior discounts review.

Unlikely

Last reviewed July 10, 2020. Read 1 senior discounts review.

Best Teacher Discount Policies – Winner: West Elm
Unlikely

Last reviewed September 6, 2018. Read all 2 teacher discounts reviews.

Yes

Last reviewed August 27, 2020. Read 1 teacher discounts review.

Best Competitor Coupon Policies – Tie
Unlikely

Last reviewed July 1, 2018. Read all 2 competitor coupons reviews.

Unlikely

Last reviewed March 30, 2018. Read 1 competitor coupons review.

Best Coupon Stacking Policies – Tie
Does IKEA allow coupon stacking?
Unlikely

Last reviewed July 1, 2018. Read all 2 coupon stacking reviews.

Unlikely

Last reviewed August 8, 2018. Read 1 coupon stacking review.

Best Bulk Discounts – Winner: IKEA
Does IKEA offer bulk discounts?
Yes

Last reviewed January 27, 2020. Read all 2 bulk discounts reviews.

Unlikely

Last reviewed February 20, 2020. Read all 2 bulk discounts reviews.

Best Sales and Promotions – Winner: West Elm
Does IKEA offer sales events?
Unlikely

Last reviewed July 1, 2018. Read all 2 sales events reviews.

Yes

Last reviewed March 30, 2018. Read all 2 sales events reviews.

Best Black Friday Ads Page – Tie
Yes

Last reviewed November 20, 2018. Read all 2 Black Friday Ads Page reviews.

Yes

Last reviewed November 20, 2018. Read all 2 Black Friday Ads Page reviews.

Best Cyber Monday Page – Tie
Yes

Last reviewed November 20, 2018. Read all 2 Cyber Monday sales reviews.

Yes

Last reviewed November 20, 2018. Read all 2 Cyber Monday sales reviews.

Best Gift Card Support – Winner: West Elm
Does IKEA offer gift cards?
Unlikely

Last reviewed July 20, 2020. Read 1 gift cards review.

Does West Elm offer gift cards?
Yes

Last reviewed July 20, 2020. Read 1 gift cards review.

Best Money-back Guarantee Policy – Tie
Yes

Last reviewed July 1, 2018. Read all 2 money-back guarantee reviews.

Yes

Last reviewed March 30, 2018. Read all 2 money-back guarantee reviews.

Best Loyalty Programs – Tie
Yes

Last reviewed July 25, 2020. Read 1 loyalty programs review.

Yes

Last reviewed July 25, 2020. Read 1 loyalty programs review.

Best White-glove Delivery – Winner: West Elm
Unlikely

Last reviewed January 27, 2020. Read all 2 white-glove delivery reviews.

Yes

Last reviewed February 20, 2020. Read all 2 white-glove delivery reviews.

Best In-stock Availability – Winner: West Elm
Unlikely

Last reviewed January 28, 2020. Read all 2 in-stock availability reviews.

Yes

Last reviewed February 20, 2020. Read all 2 in-stock availability reviews.

Best Contact Information Availability – Tie
Yes

Last reviewed September 30, 2020. Read all 2 contact information reviews.

Yes

Last reviewed September 30, 2020. Read all 2 contact information reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Website Security & Privacy Policies – Tie
Yes

Last reviewed November 7, 2018. Read all 2 website security & privacy reviews.

Yes

Last reviewed January 5, 2019. Read all 2 website security & privacy reviews.

Best Affiliate Marketing Programs – Winner: West Elm
No

Last reviewed September 30, 2020. Read 1 affiliate marketing review.

Yes

Last reviewed September 30, 2020. Read 1 affiliate marketing review.

Best Ethical Practices – Tie
Does IKEA support ethical practices?
Yes

Last reviewed June 18, 2019. Read all 2 ethical practices reviews.

Yes

Last reviewed September 4, 2019. Read 1 ethical practices review.

Best Affirm Financing Support – Tie
Does IKEA accept Affirm financing?
Unlikely

Last reviewed July 12, 2018. Read all 2 Affirm financing reviews.

Unlikely

Last reviewed September 11, 2018. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
Unlikely

Last reviewed September 24, 2018. Read all 2 Afterpay financing reviews.

Unlikely

Last reviewed September 7, 2018. Read all 2 Afterpay financing reviews.

Best Sezzle Financing Support – Tie
Does IKEA accept Sezzle financing?
No

Last reviewed February 6, 2019. Read all 2 Sezzle financing reviews.

No

Last reviewed February 6, 2019. Read all 2 Sezzle financing reviews.

Best Klarna Financing Support – Tie
Does IKEA accept Klarna financing?
Unlikely

Last reviewed July 11, 2018. Read all 2 Klarna financing reviews.

Unlikely

Last reviewed July 11, 2018. Read all 2 Klarna financing reviews.

Best QuadPay Financing Support – Tie
Does IKEA accept QuadPay financing?
No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

Best Splitit Financing Support – Tie
Does IKEA accept Splitit financing?
Unlikely

Last reviewed October 19, 2020. Read all 2 Splitit financing reviews.

No

Last reviewed October 19, 2020. Read all 2 Splitit financing reviews.

Best Bread Financing Support – Tie
Does IKEA accept Bread financing?
Unlikely

Last reviewed September 24, 2018. Read all 2 Bread financing reviews.

Unlikely

Last reviewed September 20, 2018. Read all 2 Bread financing reviews.

Best In-store Layaway – Tie
Unlikely

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Unlikely

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Best Free Shipping Policies – Winner: West Elm
Does IKEA offer free shipping?
Unlikely

Last reviewed September 7, 2018. Read 1 free shipping review.

Yes

Last reviewed January 3, 2019. Read 1 free shipping review.

Best Free Return Policies – Winner: IKEA
Yes

Last reviewed August 6, 2018. Read 1 free returns & exchanges review.

Unlikely

Last reviewed December 7, 2018. Read 1 free returns & exchanges review.

Best International Shipping Policies – Tie
Yes

Last reviewed May 1, 2019. Read all 2 international shipping reviews.

Yes

Last reviewed March 30, 2018. Read 1 international shipping review.

Best In-store Pickup – Tie
Does IKEA offer curbside pickup?
Yes

Last reviewed September 30, 2020. Read 1 curbside pickup review.

Yes

Last reviewed September 30, 2020. Read all 2 curbside pickup reviews.

Best Ship to Store Options – Winner: West Elm
Does IKEA offer ship to store?
Unlikely

Last reviewed July 1, 2018. Read all 2 ship to store reviews.

Yes

Last reviewed April 16, 2019. Read all 2 ship to store reviews.

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