IKEA vs Burrow

Furniture Retailer Brand Comparison
October 19, 2020

Burrow vs IKEA: Side-by-Side Brand Comparison

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PROS
CONS
PROS
CONS
  • No significant cons
IKEA CURRENT OFFER CODES
IKEA is not offering any discount codes currently. Check for deals.
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CROOKED
IKEA vs. Burrow: Side-by-Side Comparison
Winner
IKEA
Criteria
Burrow
Winner
4.8
Overall Score
Overall Score
4.5
Overall Score
5.0 stars – See brand >
Brand Popularity
3.0 stars – See brand >
3.0 stars – 1 review
Personalized Products
3.0 stars – 1 review
3.0 stars – 1 review
Fabric Swatch Availability
5.0 stars – 1 review
3.0 stars – 1 review
Scheduled Delivery Support
2.0 stars – 1 review
3.0 stars – 1 review
Monthly Subscriptions
3.0 stars – 1 review
3.0 stars – 1 review
Swapping Ability
3.0 stars – 1 review
3.0 stars – 1 review
Full Room Rentals
3.0 stars – 1 review
4.0 stars – 2 reviews
Fast Shipping
4.0 stars – 1 review
5.0 stars – 2 reviews
Furniture Condition
4.0 stars – 1 review
4.0 stars – 1 review
Rental Range Flexibility
0.0 stars – 0 reviews
4.0 stars – 1 review
Ease of Assembly
5.0 stars – 1 review
5.0 stars – 1 review
Product Guarantee
5.0 stars – 1 review
5.0 stars – 1 review
Eco-friendliness
5.0 stars – 1 review
5.0 stars – 1 review
Domestic Production Policy
3.0 stars – 1 review
5.0 stars – 1 review
Wash & Care Guide
0.0 stars – 0 reviews
4.0 stars – 1 review
Showroom Availability
5.0 stars – 1 review
4.0 stars – 1 review
Furniture Assembly Services
3.0 stars – 1 review
5.0 stars – 1 review
Stain-resistant Fabrics
3.0 stars – 1 review
5.0 stars – 1 review
Pet-friendly Fabrics
3.0 stars – 1 review
3.0 stars – 1 review
Built-in Charging Availability
3.0 stars – 1 review
3.0 stars – 1 review
Lease-to-own Payment Plans
0.0 stars – 0 reviews
3.0 stars – 1 review
Rent-to-own Options
3.0 stars – 1 review
4.0 stars – 1 review
Fabric Options
4.0 stars – 1 review
1.0 stars – 1 review
Customer Support
4.0 stars – 1 review
111
Winner
IKEA
Shipping & Returns Policies
Burrow
Winner
Unlikely
Free Shipping Policies
Yes
Yes
Free Return Policies
Yes
Yes
International Shipping Policies
Unlikely
Ship to Store Options
Unlikely
Winner
IKEA
Payment Options
Burrow
Winner
Yes
PayPal Support
Unlikely
Yes
Debit & Prepaid Card Support
Unlikely
Unlikely
Google Pay Support
Yes
Yes
Apple Pay Support
Unlikely
Amazon Pay Support
Unlikely
Bitcoin Support
Winner
IKEA
Pricing & Discount Policies
Burrow
Winner
Unlikely
Official Coupons Support
Unlikely
AARP Discount Policies
Unlikely
Unlikely
Veteran's Discount Policies
Unlikely
Unlikely
Student Discount Policies
Unlikely
Unlikely
Price Adjustment Policies
Unlikely
Yes
Birthday Discount Policies
Unlikely
Unlikely
Senior Discount Policies
Unlikely
Unlikely
Teacher Discount Policies
Unlikely
Unlikely
Competitor Coupon Policies
Unlikely
Unlikely
Coupon Stacking Policies
Unlikely
Yes
Bulk Discounts
Unlikely
Unlikely
Sales and Promotions
Unlikely
Yes
Black Friday Ads Page
Unlikely
Yes
Cyber Monday Page
Unlikely
Winner
IKEA
Customer Service Features
Burrow
Winner
Unlikely
Gift Card Support
Unlikely
Yes
Money-back Guarantee Policy
Yes
Yes
Loyalty Programs
Yes
Unlikely
White-glove Delivery
Unlikely
In-stock Availability
Unlikely
Yes
Contact Information Availability
Yes
Social Media Presence
Winner
IKEA
Financing Options
Burrow
Winner
Unlikely
Affirm Financing Support
Yes
Unlikely
Afterpay Financing Support
Unlikely
Sezzle Financing Support
Unlikely
Klarna Financing Support
QuadPay Financing Support
Unlikely
Unlikely
Bread Financing Support
Unlikely
In-store Layaway
Unlikely
Winner
IKEA
Website Features
Burrow
Winner
Yes
Website Security & Privacy Policies
Yes
Winner
IKEA
Marketing Programs
Burrow
Winner
Affiliate Marketing Programs
Yes
Winner
IKEA
Other Features
Burrow
Winner
Yes
Ethical Practices
Yes
IKEA
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Burrow
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IKEA vs. Burrow: Comparison Details

Best Personalized Products – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer customization options at the current time. You may be able to find additional information about IKEA's personalized products on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their personalized products.

Last reviewed March 5, 2020. Read all 2 customization options reviews.

3.0 stars

For the purposes of this answer, the lovely folks at Burrow were kind enough to send over one of their sofas for our Santa Monica office. The selection process was easy, and you get quite a few customization options to match your personality or the vibe of the room you'll be using your couch in.

Burrow offers sofa options for whether you'd like to seat 1-4 people, and also has options for including an ottoman or chaise to any of your sofa configurations. Each sofa is available in one of 5 colors, and you'll have the choice between light wood, dark wood, and matte black legs. You'll also get the important decision between low arms or high arms — important factors for nap-ability.

For our sofa, we went with the following configurations:

Sofa (3-seater)Crushed gravel fabricDark wood legsLow armsNo chaise or ottoman

Here's a photo of the sofa on the Burrow website: 

Here's what ours looked like. 

Overall, Burrow gets a 3/5 when it comes to customization. They have many options, however there are players in the online furniture space that just have more customization options available. 

Last reviewed January 3, 2019. Read all 2 customization options reviews.

IKEA
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Best Fabric Swatch Availability – Winner: Burrow
3.0 stars

Based on our research, it appears that IKEA may not offer fabric swatches at the current time. You may be able to find additional information about IKEA's fabric swatch availability on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their fabric swatch availability.

Last reviewed February 27, 2020. Read all 2 fabric swatches reviews.

5.0 stars

Yes, Burrow does offer fabric swatches. You can find additional information about Burrow's fabric swatch availability on their customer service page here. You can also visit their homepage to see if Burrow has posted additional information on their fabric swatch availability.

Last reviewed March 5, 2020. Read all 2 fabric swatches reviews.

IKEA
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Burrow
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Best Scheduled Delivery Support – Winner: IKEA
3.0 stars

Based on our research, it appears that IKEA may not offer scheduled deliveries at the current time. You may be able to find additional information about IKEA's scheduled delivery support on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their scheduled delivery support.

Last reviewed February 27, 2020. Read all 2 scheduled deliveries reviews.

2.0 stars

Unfortunately, Burrow does not currently offer scheduled deliveries. You can also visit Burrow's scheduled delivery support customer FAQ page to see if they've provided any additional information on this topic. We also recommend checking their homepage to see if they've posted any more updated information on their scheduled delivery support.

Last reviewed March 5, 2020. Read all 2 scheduled deliveries reviews.

IKEA
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Burrow
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Best Monthly Subscriptions – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer subscription service at the current time. You may be able to find additional information about IKEA's monthly subscriptions on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their monthly subscriptions.

Last reviewed February 27, 2020. Read all 2 subscription service reviews.

IKEA
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Burrow
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Best Swapping Ability – Tie
3.0 stars

Based on our research, it appears that IKEA may not support swaps allowed at the current time. You may be able to find additional information about IKEA's swapping ability on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their swapping ability.

Last reviewed February 27, 2020. Read all 2 swaps allowed reviews.

3.0 stars

Based on our research, it appears that Burrow may not support swaps allowed at the current time. You may be able to find additional information about Burrow's swapping ability on their customer service page or FAQ here. You can also visit their homepage to see if Burrow has posted any updated information about their swapping ability.

Last reviewed March 5, 2020. Read all 2 swaps allowed reviews.

IKEA
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Burrow
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Best Full Room Rentals – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer full room rentals at the current time. You may be able to find additional information about IKEA's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

3.0 stars

Based on our research, it appears that Burrow may not offer full room rentals at the current time. You may be able to find additional information about Burrow's full room rentals on their customer service page or FAQ here. You can also visit their homepage to see if Burrow has posted any updated information about their full room rentals.

Last reviewed March 5, 2020. Read all 2 full room rentals reviews.

IKEA
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Best Fast Shipping – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of fast shipping relative to other furniture retailer brands.

One reviewer on btod.com said IKEA performs well on fast shipping relative to its peers. You can read the full review here. Here's a brief quote from this review:

his is likely the reason they chose to ship with a freight carrier. To avoid any of the added headaches of deliveries from freight carriers, IKEA includes white glove service.

One reviewer on btod.com said IKEA performs well on fast shipping relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

The included straps with handles made it easy to carry up the mattress up those many (many) stairs, but IKEA also offers lots of other shipping and delivery options depending on what you need:

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 3 fast shipping reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of fast shipping relative to other furniture retailer brands.

One reviewer on moderncastle.com said Burrow performs well on fast shipping relative to its peers. You can read the full review here. Here's a brief quote from this review:

Burrow offers free shipping on all orders. Average shipping time from purchase to the order going out is around 2 weeks or less. Delivery time after that is about 2-5 business days and is typically shipped with Ground UPS.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fast shipping, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 fast shipping reviews.

IKEA
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Best Furniture Condition – Winner: IKEA
5.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of furniture condition relative to other furniture retailer brands.

One reviewer on godownsize.com said IKEA performs well on furniture condition relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

The quality of Ikea furniture is generally good.

The review site curbed.com gives IKEA excellent ratings for furniture condition in a review posted on its website. Specifically, this reviewer pointed out the following:

But the Swedish furniture giant actually has a number of sturdy, high-quality items that even your most design-obsessed friends will admire.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed August 29, 2020. Read all 3 good furniture condition reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of furniture condition relative to other furniture retailer brands.

One reviewer on myslumberyard.com said Burrow performs well on furniture condition relative to its peers. You can read the full review here. From this review:

The firmness is nice from what we tested. You don’t sink in too much, but you still get enough cushioned padding to keep you sitting comfortably through a whole Lord of The Rings movie. The seat cushions are also flippable, with a firmer side and a softer side, so you get a little room for adjustment if needed.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for furniture condition, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 good furniture condition reviews.

IKEA
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Best Ease of Assembly – Winner: Burrow
4.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of ease of assembly relative to other furniture retailer brands.

One reviewer on homemadelovely.com said IKEA performs well on ease of assembly relative to its peers. You can read the full review here. Here's a brief quote from this review:

The couch came in boxes and had to be assembled. I laughed out loud when it was delivered. I couldn’t believe Ikea actually figured out a way to get a couch into a box!

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for ease of assembly, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 2 easy assembly reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Burrow Nomad Leather Sofa's website, Burrow Nomad Leather Sofa performs very well in terms of ease of assembly relative to other luxury online furniture stores.

The review site moderncastle.com gives Burrow Nomad Leather Sofa excellent ratings for ease of assembly in a review posted on its website. Specifically, this reviewer pointed out the following:

Easy assembly: The Burrow sofa is excellent at traversing tight spaces, whether that be just a narrow stairwell or even a cramped apartment for its final resting place. It is able to come apart into a number of small pieces—Burrow is one of the only online sofa brands that can say that. Additionally, Burrow assembles with only the tools that it provides. (Spoiler alert: There’s no set of hex keys needed.) Simply, clasp and latch, and you’re done.

Learn more at the company's website.

You can also check out the top 10 online furniture stores for ease of assembly, or the overall best-performing online furniture manufacturers on our main review grid.

Looking for Burrow Nomad Leather Sofa coupons? Check out the latest deals here. Want more reviews on Burrow Nomad Leather Sofa? Read a more in-depth review of Burrow Nomad Leather Sofa on this page.

Last reviewed October 8, 2019. Read all 2 easy assembly reviews.

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Best Product Guarantee – Tie
5.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of product guarantee relative to other furniture retailer brands.

The review site apartmenttherapy.com gives IKEA excellent ratings for product guarantee in a review posted on its website. Specifically, this reviewer pointed out the following:

Despite their budget-friendly price tags, IKEA believes that the bulk of mattress offerings—as well as some bed bases—should last at least a couple of decades. And they gave them a 25-year warranty to prove it.

The review site theguardian.com gives IKEA excellent ratings for product guarantee in a review posted on its website. Specifically, this reviewer pointed out the following:

As you say, Ikea offers a 25-year guarantee that covers defects in the material and workmanship on its Metod kitchen system, although we have reported numerous cases where readers struggled to get replacements.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 2 warranty reviews.

5.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of product guarantee relative to other furniture retailer brands.

The review site businessinsider.com gives Burrow excellent ratings for product guarantee in a review posted on its website. Here's a brief quote from this review:

The only warranty information I could find on the Campaign Sofa was a lifetime warranty for the frame. Fortunately, when it comes to long-term durability, this is the most important part of the sofa.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for product guarantee, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 warranty reviews.

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Best Eco-friendliness – Tie
5.0 stars

Yes, IKEA does offer eco-friendliness. You can find additional information about IKEA's eco-friendliness on their customer service page here. You can also visit their homepage to see if IKEA has posted additional information on their eco-friendliness.

Last reviewed February 27, 2020. Read all 2 eco-friendliness reviews.

Not rated yet.
IKEA
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Burrow
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Best Domestic Production Policy – Winner: IKEA
5.0 stars

Yes, IKEA Nordmärke does offer products made in USA. You can find additional information about IKEA Nordmärke's domestic production policy on their customer service page here. You can also visit their homepage to see if IKEA Nordmärke has posted additional information on their domestic production policy.

Last reviewed April 29, 2020. Read all 2 products made in USA reviews.

3.0 stars

Based on our research, it appears that Burrow may not offer products made in USA at the current time. You may be able to find additional information about Burrow's domestic production policy on their customer service page or FAQ here. You can also visit their homepage to see if Burrow has posted any updated information about their domestic production policy.

Last reviewed March 5, 2020. Read all 2 products made in USA reviews.

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Best Showroom Availability – Winner: Burrow
4.0 stars

Based on our research, it appears that IKEA may not offer showrooms at the current time. You may be able to find additional information about IKEA's showroom availability on their customer service page here. You can also visit their homepage to see if IKEA has posted any updated information about their showroom availability.

Last reviewed June 22, 2018. Read all 2 showrooms reviews.

5.0 stars

Yes, there are about 26 Burrow showrooms across the US, in major cities like New York, Los Angeles, San Francisco, Potland, etc. You can see all of the Burrow showrooms here: https://knoji.com/hyperlink/https%3A%2F%2Fburrow.com%2Fshowrooms

Last reviewed January 3, 2019. Read all 2 showrooms reviews.

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Best Furniture Assembly Services – Winner: IKEA
4.0 stars

Based on our research, it appears that IKEA may not offer furniture assembly at the current time. You may be able to find additional information about IKEA's furniture assembly services on their customer service page here. You can also visit their homepage to see if IKEA has posted any updated information about their furniture assembly services.

Last reviewed June 22, 2018. Read all 2 furniture assembly reviews.

3.0 stars

Based on our research, it appears that Burrow Original Sofa may not offer furniture assembly at the current time. You may be able to find additional information about Burrow Original Sofa's furniture assembly services on their customer service page or FAQ here. You can also visit their homepage to see if Burrow Original Sofa has posted any updated information about their furniture assembly services.

Last reviewed October 7, 2019. Read all 2 furniture assembly reviews.

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Best Stain-resistant Fabrics – Winner: IKEA
5.0 stars

Yes, IKEA does offer stain-resistant fabrics. You can find additional information about IKEA's stain-resistant fabrics on their customer service page here. You can also visit their homepage to see if IKEA has posted additional information on their stain-resistant fabrics.

Last reviewed February 27, 2020. Read all 2 stain-resistant fabrics reviews.

3.0 stars

Based on our research, it appears that Burrow Nomad Leather Sofa may not offer stain-resistant fabrics at the current time. You may be able to find additional information about Burrow Nomad Leather Sofa's stain-resistant fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Burrow Nomad Leather Sofa has posted any updated information about their stain-resistant fabrics.

Last reviewed October 7, 2019. Read all 2 stain-resistant fabrics reviews.

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Best Pet-friendly Fabrics – Winner: IKEA
5.0 stars

Yes, IKEA does offer pet friendly fabrics. You can find additional information about IKEA's pet-friendly fabrics on their customer service page here. You can also visit their homepage to see if IKEA has posted additional information on their pet-friendly fabrics.

Last reviewed February 27, 2020. Read all 2 pet friendly fabrics reviews.

3.0 stars

Based on our research, it appears that Burrow Nomad Leather Sofa may not offer pet friendly fabrics at the current time. You may be able to find additional information about Burrow Nomad Leather Sofa's pet-friendly fabrics on their customer service page or FAQ here. You can also visit their homepage to see if Burrow Nomad Leather Sofa has posted any updated information about their pet-friendly fabrics.

Last reviewed October 7, 2019. Read all 2 pet friendly fabrics reviews.

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Best Built-in Charging Availability – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer built-in charging ports at the current time. You may be able to find additional information about IKEA's built-in charging availability on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their built-in charging availability.

Last reviewed March 6, 2020. Read all 2 built-in charging ports reviews.

3.0 stars

Yes, Burrow Nomad Leather Sofa . You can find additional information about Burrow Nomad Leather Sofa's built-in charging availability on their customer service page here. You can also visit their homepage to see if Burrow Nomad Leather Sofa has posted additional information on their built-in charging availability.

Last reviewed October 7, 2019. Read all 2 built-in charging ports reviews.

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Best Rent-to-own Options – Tie
3.0 stars

Based on our research, it appears that IKEA may not offer rent-to-own furniture at the current time. You may be able to find additional information about IKEA's rent-to-own options on their customer service page or FAQ here. You can also visit their homepage to see if IKEA has posted any updated information about their rent-to-own options.

Last reviewed March 6, 2020. Read all 2 rent-to-own furniture reviews.

Not rated yet.
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Best Fabric Options – Tie
4.0 stars

Based on reviews posted on popular review sites as well as from IKEA's website, IKEA performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on designingvibes.com said IKEA performs well on fabric options relative to its peers. You can read the full review here. Here's a brief quote from this review:

While I am happy to report that the actual furniture itself has held up beautifully to pets, kids and my husband for half of a decade now, I cannot claim the same for the original white slipcovers that came with the sofa and the arm chairs

One reviewer on thegritandpolish.com said IKEA performs well on fabric options relative to its peers. You can read the full review here. From this review:

We try to stick to natural fabrics in our home, so I was thrilled to find 100% cotton at such a low price point. One note of caution is that there is a subtle print sewn into the fabric.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 6, 2020. Read all 2 fabric options reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of fabric options relative to other furniture retailer brands.

One reviewer on moderncastle.com said Burrow performs well on fabric options relative to its peers. You can read the full review here. Here's a brief quote from this review:

You can select from five different fabric choices, which are all made from stain-resistant olefin, a synthetic polymer.

Based on a review posted on myslumberyard.com, Burrow was rated as fairly average for fabric options relative to competing furniture retailer brands. Check out the entire review here. From this review:

Regardless of which piece you choose, you get to pick the color of the fabric and the legs. The legs aren’t anything particularly impressive, we wouldn’t call them a work of craftsmanship, but they look just fine and do the job. You also get to choose the height of the arms—high or low. For the upholstery, if you’re not sure which of the color options you like best, you can request swatches from Burrow.com to see how the fabrics look in your space.

One reviewer on businessinsider.com said Burrow performs well on fabric options relative to its peers. You can read the full review here. Here's a brief quote from this review:

There are five fabric options: charcoal, beige, brick red, crushed gravel, and navy blue. And, they will send you swatches for free so you can feel the fabric and compare it to your décor.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for fabric options, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 fabric options reviews.

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Best Customer Support – Winner: Burrow
1.0 stars

Based on reviews from trusted online sites, combined with information from IKEA's website, it appears that IKEA performs performs below average in terms of customer support when compared to other furniture retailer brands.

Based on one review posted on practicalecommerce.com, it appears that IKEA received poor ratings for customer support. See the full review here. Here's a brief quote from this review:

Ikea receives an email for every review. It has not publicly replied to any. By any standard, this is appalling customer service.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for IKEA coupons? Check out the latest deals here. Want more reviews on IKEA? Read a more in-depth review of IKEA on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

4.0 stars

Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of customer support relative to other furniture retailer brands.

One reviewer on myslumberyard.com said Burrow performs well on customer support relative to its peers. You can read the full review here. From this review:

We purchased Burrow, but ended up returning the sofa due to a design issue. Essentially what happened is they sent us two different colors. At least that gave us a chance to test customer service and the free return option. It all worked just fine.

One reviewer on honestbrandreviews.com said Burrow performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:

Burrow has top quality reviews all over the Internet, frequently referencing the craftsmanship, quality of product, and the customer service.

Learn more at the company's website.

You can also check out the top 10 furniture retailer brands for customer support, or the overall best-performing furniture retailer brands on our main review grid.

Looking for Burrow coupons? Check out the latest deals here. Want more reviews on Burrow? Read a more in-depth review of Burrow on this page.

Last reviewed March 5, 2020. Read all 2 customer service reviews.

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Best PayPal Support – Winner: IKEA
Does IKEA accept PayPal?
Yes

Last reviewed August 10, 2018. Read all 2 PayPal reviews.

Does Burrow accept PayPal?
Unlikely

Last reviewed September 24, 2018. Read all 3 PayPal reviews.

Best Debit & Prepaid Card Support – Winner: IKEA
Yes

Last reviewed June 15, 2018. Read all 2 debit & prepaid cards reviews.

Unlikely

Last reviewed June 19, 2018. Read all 2 debit & prepaid cards reviews.

Best Google Pay Support – Winner: Burrow
Does IKEA accept Google Pay?
Unlikely

Last reviewed April 20, 2018. Read all 2 Google Pay reviews.

Does Burrow accept Google Pay?
Yes

Last reviewed November 26, 2019. Read all 2 Google Pay reviews.

Best Apple Pay Support – Winner: IKEA
Does IKEA accept Apple Pay?
Yes

Last reviewed July 27, 2018. Read 1 Apple Pay review.

Does Burrow accept Apple Pay?
Unlikely

Last reviewed October 29, 2018. Read all 2 Apple Pay reviews.

Best Amazon Pay Support – Tie
Does IKEA accept Amazon Pay?
No

Last reviewed February 5, 2019. Read all 2 Amazon Pay reviews.

Does Burrow accept Amazon Pay?
Unlikely

Last reviewed March 17, 2019. Read all 2 Amazon Pay reviews.

Best Bitcoin Support – Tie
Does IKEA accept Bitcoin?
No

Last reviewed January 27, 2020. Read all 2 Bitcoin reviews.

Does Burrow accept Bitcoin?
No

Last reviewed March 2, 2020. Read all 2 Bitcoin reviews.

Best Official Coupons Support – Tie
Unlikely

Last reviewed July 1, 2018. Read all 2 official coupons page reviews.

Unlikely

Last reviewed September 24, 2018. Read all 2 official coupons page reviews.

Best AARP Discount Policies – Tie
Does IKEA offer AARP discounts?
No

Last reviewed March 12, 2019. Read all 2 AARP discounts reviews.

Unlikely

Last reviewed March 17, 2019. Read all 2 AARP discounts reviews.

Best Veteran's Discount Policies – Tie
Unlikely

Last reviewed July 11, 2020. Read all 2 military discounts reviews.

Unlikely

Last reviewed July 21, 2020. Read 1 military discounts review.

Best Student Discount Policies – Tie
Unlikely

Last reviewed July 11, 2020. Read 1 student discounts review.

Unlikely

Last reviewed July 20, 2020. Read 1 student discounts review.

Best Price Adjustment Policies – Tie
Does IKEA offer price matching?
Unlikely

Last reviewed July 27, 2018. Read 1 price matching review.

Unlikely

Last reviewed July 8, 2019. Read all 2 price matching reviews.

Best Birthday Discount Policies – Winner: IKEA
Yes

Last reviewed November 12, 2018. Read all 2 birthday discounts reviews.

Unlikely

Last reviewed September 24, 2018. Read all 2 birthday discounts reviews.

Best Senior Discount Policies – Tie
Unlikely

Last reviewed July 11, 2020. Read 1 senior discounts review.

Unlikely

Last reviewed July 23, 2020. Read 1 senior discounts review.

Best Teacher Discount Policies – Tie
Unlikely

Last reviewed September 6, 2018. Read all 2 teacher discounts reviews.

Unlikely

Last reviewed September 6, 2018. Read all 2 teacher discounts reviews.

Best Competitor Coupon Policies – Tie
Unlikely

Last reviewed July 1, 2018. Read all 2 competitor coupons reviews.

Unlikely

Last reviewed July 6, 2019. Read all 2 competitor coupons reviews.

Best Coupon Stacking Policies – Tie
Does IKEA allow coupon stacking?
Unlikely

Last reviewed July 1, 2018. Read all 2 coupon stacking reviews.

Unlikely

Last reviewed July 2, 2019. Read all 2 coupon stacking reviews.

Best Bulk Discounts – Winner: IKEA
Does IKEA offer bulk discounts?
Yes

Last reviewed January 27, 2020. Read all 2 bulk discounts reviews.

Unlikely

Last reviewed March 2, 2020. Read all 2 bulk discounts reviews.

Best Sales and Promotions – Tie
Does IKEA offer sales events?
Unlikely

Last reviewed July 1, 2018. Read all 2 sales events reviews.

Does Burrow offer sales events?
Unlikely

Last reviewed September 24, 2018. Read all 2 sales events reviews.

Best Black Friday Ads Page – Winner: IKEA
Yes

Last reviewed November 20, 2018. Read all 2 Black Friday Ads Page reviews.

Unlikely

Last reviewed November 27, 2018. Read all 2 Black Friday Ads Page reviews.

Best Cyber Monday Page – Winner: IKEA
Yes

Last reviewed November 20, 2018. Read all 2 Cyber Monday sales reviews.

Unlikely

Last reviewed November 27, 2018. Read all 2 Cyber Monday sales reviews.

Best Gift Card Support – Tie
Does IKEA offer gift cards?
Unlikely

Last reviewed July 20, 2020. Read 1 gift cards review.

Does Burrow offer gift cards?
Unlikely

Last reviewed October 29, 2018. Read all 2 gift cards reviews.

Best Money-back Guarantee Policy – Tie
Yes

Last reviewed July 1, 2018. Read all 2 money-back guarantee reviews.

Yes

Last reviewed September 24, 2018. Read all 3 money-back guarantee reviews.

Best Loyalty Programs – Tie
Yes

Last reviewed July 25, 2020. Read 1 loyalty programs review.

Yes

Last reviewed August 7, 2020. Read 1 loyalty programs review.

Best White-glove Delivery – Tie
Unlikely

Last reviewed January 27, 2020. Read all 2 white-glove delivery reviews.

No

Last reviewed January 3, 2019. Read all 3 white-glove delivery reviews.

Best In-stock Availability – Tie
Unlikely

Last reviewed January 28, 2020. Read all 2 in-stock availability reviews.

Unlikely

Last reviewed June 19, 2018. Read all 2 in-stock availability reviews.

Best Contact Information Availability – Tie
Yes

Last reviewed September 30, 2020. Read all 2 contact information reviews.

Yes

Last reviewed September 30, 2020. Read all 2 contact information reviews.

Best Social Media Presence – Tie
Not rated yet.
Not rated yet.
Best Website Security & Privacy Policies – Tie
Yes

Last reviewed November 7, 2018. Read all 2 website security & privacy reviews.

Yes

Last reviewed July 10, 2019. Read all 2 website security & privacy reviews.

Best Affiliate Marketing Programs – Winner: Burrow
No

Last reviewed September 30, 2020. Read 1 affiliate marketing review.

Yes

Last reviewed September 30, 2020. Read 1 affiliate marketing review.

Best Ethical Practices – Tie
Does IKEA support ethical practices?
Yes

Last reviewed June 18, 2019. Read all 2 ethical practices reviews.

Yes

Last reviewed January 9, 2020. Read 1 ethical practices review.

Best Affirm Financing Support – Winner: Burrow
Does IKEA accept Affirm financing?
Unlikely

Last reviewed July 12, 2018. Read all 2 Affirm financing reviews.

Yes

Last reviewed January 18, 2019. Read all 2 Affirm financing reviews.

Best Afterpay Financing Support – Tie
Unlikely

Last reviewed September 24, 2018. Read all 2 Afterpay financing reviews.

Unlikely

Last reviewed November 27, 2018. Read all 2 Afterpay financing reviews.

Best Sezzle Financing Support – Tie
Does IKEA accept Sezzle financing?
No

Last reviewed February 6, 2019. Read all 2 Sezzle financing reviews.

No

Last reviewed March 17, 2019. Read all 2 Sezzle financing reviews.

Best Klarna Financing Support – Tie
Does IKEA accept Klarna financing?
Unlikely

Last reviewed July 11, 2018. Read all 2 Klarna financing reviews.

No

Last reviewed November 26, 2019. Read all 2 Klarna financing reviews.

Best QuadPay Financing Support – Tie
Does IKEA accept QuadPay financing?
No

Last reviewed February 5, 2019. Read all 2 QuadPay financing reviews.

Unlikely

Last reviewed March 17, 2019. Read all 2 QuadPay financing reviews.

Best Bread Financing Support – Tie
Does IKEA accept Bread financing?
Unlikely

Last reviewed September 24, 2018. Read all 2 Bread financing reviews.

Does Burrow accept Bread financing?
No

Last reviewed November 26, 2019. Read all 2 Bread financing reviews.

Best In-store Layaway – Tie
Unlikely

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Unlikely

Last reviewed January 10, 2020. Read all 2 layaway programs reviews.

Best Free Shipping Policies – Winner: Burrow
Does IKEA offer free shipping?
Unlikely

Last reviewed September 7, 2018. Read 1 free shipping review.

Does Burrow offer free shipping?
Yes

Last reviewed September 13, 2018. Read all 3 free shipping reviews.

Best Free Return Policies – Tie
Yes

Last reviewed August 6, 2018. Read 1 free returns & exchanges review.

Yes

Last reviewed September 24, 2018. Read all 2 free returns & exchanges reviews.

Best International Shipping Policies – Winner: IKEA
Yes

Last reviewed May 1, 2019. Read all 2 international shipping reviews.

No

Last reviewed October 29, 2018. Read 1 international shipping review.

Best Ship to Store Options – Tie
Does IKEA offer ship to store?
Unlikely

Last reviewed July 1, 2018. Read all 2 ship to store reviews.

Does Burrow offer ship to store?
Unlikely

Last reviewed September 24, 2018. Read all 2 ship to store reviews.

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