Wayfair vs. Overstock vs. Hayneedle: Online Furniture Stores Compared
The Boston-based company that is now Wayfair was founded as CSN Stores in 2002 and was originally just a small, two person e-commerce operation that sold furniture over the internet. Since that time the company has expanded considerably and is now a multinational business that sells many other products in addition to furniture, including toys and luggage. Wayfair.com was launched in 2011 and incorporates all the small online shops created by the company.
Wayfair includes the following home furnishing e-commerce companies in it's family of brands:
- Birch Lane
- Joss & Main
Wayfair.com has an easy to navigate website that allows customers to browse through a range of products. Some of their top categories for home furnishings include furniture for the patio, bedroom and dining room as well as area rugs, bedding and cookware. You can also shop by bedroom which includes choices on nursery and home office.
The site features additional categories such as:
To purchase products on the Wayfair website you'll first need to create an account. Like any on-line retailer account, you'll will have access to the account 24/7 and can check on your orders.
Wayfair.com features daily sales which often feature savings of up to 70% on certain products. The website also has a Clearance Outlet where customers can shop for clearance products by category to find the best deals they have to offer. Shoppers can conduct their search based on certain criteria as well, such as price, percent off, brand and customer rating.
Wayfair has what they call a Sales and Service Squad that is available every day of the week. Of course you can e-mail them anytime through their website or click on the "Chat Now" section of their site.
Contact them By Phone
Mon - Fri: 8am to 12am EST
Sat: 8am to 8 pm EST
Sun: 9am to 6pm EST
Sundau, 9am - 6pm EST
Monday through Friday, 8am - 12am EST
Saturday, 8am - 8pm EST
Returns on purchases are allowed within 30 days and credits will be issued within 24 hours of Wayfair's receipt of the returned item.
Exceptions to this return policy include:
Wayfair offers a rewards program where customers can earn "Rewards Dollars" on certain qualifying purchases. Once you register with the website you will become automatically enrolled in the program and can save three percent of the net amount of the purchase. Reward Gold membership is a 12 month membership which costs $10 to enroll in. The Gold Membership includes free shipping on all purchased products.
Overstock.com is based in Utah and has been in the e-commerce business since its founding in 1999. The original purpose of the company was to sell the returned and surplus merchandise of other dot com companies that had failed. They offered better than wholesale prices and their success has allowed them to branch out into many other areas including insurance and they even help facilitate pet adoptions. Of course, they also offer great deals on furniture.
The Overstock website is user friendly and offers its customers the chance to filter their selections based on criteria like the following:
The site also features pop up windows that offer tips on how to choose the correct furniture.
Overstock earned a reputation and success on their prices which at the time were the lowest of on-line retailers. However, fifteen years have passed since Overstock came on the market and competition is much more fierce than it was then. That said, Overstock has the edge in pricing.
You can contact Overstock customer service in one of several ways. In the U.S. and Canada, customers can call toll free: 1-800-The-BIG-O (843-2446) Monday through Friday from 8am to 1am EST and on Saturday and Sunday from 9am - 10pm EST. Using the Chat feature of their website will allow you to talk with a representative in the quickest amount of time and e-mail questions are answered within a 24 hour period.
Overstock's Standard Return Policy allows customers to return new or unopened purchases within 30 days and will issue of full refund. There are certain exceptions depending on the product all of which is outlined on the Overstock's website. Partial refunds may be available on products returned after 30 days but restrictions also apply.
Club O is the rewards program offered by Overstock.com. Membership costs $19.95 which is double that of Wayfair's program but it offers deeper discounts of up to 20% off as well as free shipping and membership in the Club O Dining Program where members can earn 5% off on participating restaurants, bars and clubs.
Hayneedle is an Omaha, Nebraska e-commerce company that focuses on products for the home including furniture. Established in 2002 as Hammocks.com, the company soon branched out and expanded to included dozens of e-commerce sites. In 2009, after gaining other stores, the company unified under the one brand heading of Hayneedle.
In addition to furniture, Hayneedle also sells sports and fitness equipment for use in the home. They sell cardio equipment, bike racks and trailers, rec room games, board games and camping equipment. Their site is easy to use and navigate and product searches can be conducted by department or by the room of the house you are looking to furnish which includes game rooms and home gyms.
Hayneedle is competitively priced. You can visit the Hayneedle sale page for current discounts or you can sort your search returns by price, low to high or high to low, or based on customer reviews, best selling or shipping time.
You can contact Hayneedle customer service by calling 1-888-880-4884, Monday through Friday 9am to 10pm ET and Saturday 10am to 6pm ET. Customers can also e-mail them through the website or visit the Hayneedle Help Center where they can get the answers to any questions they may have.
The Hayneedle website features an automated return center where customers enter their account information (which they registered for when they made their original purchase) and then they are then guided through the return process.
So which is the best? Overstock has been in business the longest and they are known for having the lowest prices and the largest selection. They also have the best rewards programs. That said, their list of products is so large as to be overwhelming for some. Hayneedle and Wayfair are a little more focused on furniture and home furnishings so many customers may find their websites a little easier to navigate without being burdened with too many choices.