Ticket Liquidator vs TicketNetwork vs VividSeats
Ticket Liquidator is owned by TicketNetwork (also featured in this guide), so it should be no surprise that they are similar, even their web sites look almost indistinguishable from one another. Ticket Liquidator is an online marketplace, in business since 2003, where people can sell their concert, festival and other event tickets to individuals who are in need of those tickets. Much like eBay, users of Ticket Liquidator set a price for the tickets and the buyer pays a service and delivery fee on top of the asking price. It is the responsibility of the seller to deliver the tickets to the buyer.
Much like you would when ordering a ticket through any other ticket broker, you can search the available events by selecting the type of event, or you can do a search for the city where you’d like to see the show. Once you’ve selected the event, you’ll see how many tickets are available, where they are located and what the prices are.
You can order tickets as a guest or you can create an account, which is handy if you order a lot of tickets. You can also sign in with Google+. you can order by phone by calling 800-456-8499. You can opt out of receiving further emails or sharing your information with third parties.
Ticket Liquidator’s “125% Worry-Free Guarantee” is that you will get the tickets before the event and they will either be the tickets you ordered or better tickets than what you paid for.
You can search for tickets under one of the six categories:
Ticket Liquidator’s blog is called Live Toast and it is regularly updated with articles and news on upcoming sports and music events, theater and comedy. It’s an entertaining way to engage with consumers and functions to drive traffic to the site while providing entertainment value.
The first question on the site’s FAQs page is “Is Ticket Liquidator legit?” with the answer being yes. This must be a result of a common Internet search question, which may mean people are still unfamiliar with the concept of buying tickets from other individuals through a third party.
Ticket Liquidator is competitive with other brokers and similar ticket sites. They offer tickets for every major music concert from pop and rock, country, Latin to alternative and hip hop. Sporting events include major boxing matches, major league football, baseball, basketball, hockey, soccer, golf, tennis and NASCAR as well as college sports. Theater tickets are available for Broadway, musical, family, Cirque Du Soleil, comedy shows and touring shows. Tickets to the biggest music festivals in the US can be purchased through the site including Lollapalooza, Austin City Limits, Warped Tour and Country Thunder.
The price for tickets varies by event, sections, seat and other variables. Since resellers can set the price it may be higher or lower than the price they paid. The service fee is 25% of the transaction, and its the only portion of the payment that goes directly to TL. The delivery fee depends on the chosen delivery method, which is usually FedEx. State and local taxes may also apply.
Ticket Liquidator provides customer service in several ways. They operate a Call Center which operates every day from 7am to 1am. The Call Center can be reached at 800-456-8499. You can also email customer support through the company website or use the live chat feature also available on the site.
Terms and Policies
Ticket Liquidators has a lengthy Terms and Policies agreement which you can read on your website, but below are some of the major points which have been copied directly from the site:
- Tickets may be above face value.
- All sales are final; there are no refunds, exchanges, or cancellations.
- Tickets may not ship immediately, but are guaranteed to be delivered in time for the event.
- Orders may be filled with equal or better tickets if the original tickets are no longer available.
- If an event is postponed, your tickets will be viable for the date of the postponement (no refunds).
- If an event is cancelled, you will be refunded for the ticket price, minus shipping charges.
- Your order is considered a request until it is officially accepted and confirmed by the relevant ticket seller, after which our order guarantees take effect.
- Ticket Liquidator is not responsible for lost or stolen tickets, FedEx delivery mistakes, ticket seller malfeasance, travel expenses, nor any situations caused by third parties and/or weather.
There are a few ways you can connect with Ticket Liquidator online.
TicketNetwork, Inc., which was founded in 2002, is also an online marketplace where those with extra tickets to sell can connect with fans looking to obtain tickets to shows, concerts and sporting events. Independent ticket brokers may also use the online ticket exchange to connect with buyers. TicketNetwork also owns Ticket Liquidator. The company claims that it offers over 7.5 million tickets through their website every day.
The company was developed through a partnership of professional ticket broker, Don Vaccaro and software developer Doug Kruse. Like Ticket Liquidators, TicketNetwork operates on a model where sellers can use their website to manage the listing, sale and delivery of their tickets. Fans purchase tickets directly from the sellers and TicketNetwork collects a service fee for facilitating the process. TicketNetwork also runs the website TicketNews for others in the industry as well as Better Ticketing Association which also features information on the industry.
The TicketNetwork website is simple, intuitive and designed for functionality. Users of the site can choose whether to create an account or not. The advantage of creating an account is that your information will be stored for future use. The company does not currently offer paperless tickets, so physical tickets are mailed out as the result of completing a transaction.
Fans use the site just like any other ticket seller site. They choose the event, date, time, desired seat, etc.
TicketNetwork, like Ticket Liquidators, offers a “125% Worry-Free Guarantee”. This money back plus 25% guarantee is offered for any of three reasons, as stated on their website
- Your order was accepted but not delivered by the seller.
- Your order was accepted but not delivered in time for the event.
- Your tickets were not valid for entry.
TicketNetwork maintains a blog for their site which offers articles, videos and random posts related to the sports and entertainment industry.
TicketNetwork provides a FAQs page where customers can find answers to common questions which may help them resolve issues on their own. The site does not provide a live chat option.
Ticket Network offers tickets to the same major events in music, festivals, comedy, sports and theaters, as its competitors. Tickets through major sporting events include the following organizations:
The price is set by the seller and is not influenced by TicketNetwork. Buyers pay the seller for the cost of the ticket plus a fee for delivery. TicketNetwork collects a 10% service fee for facilitating the transaction. State and local taxes may also apply and are not reflected in the listed ticket price. TicketNetwork offers 100% money back guarantee if the event is cancelled and not rescheduled.
Customers who need assistance resolving an issue or need help with the ticket buying process can email customer service through the website or call 1-888-456-8499.
Terms and Policies
The terms and policies of TicketNetwork are clearly stated on their website and includes information or cancellations and returns.
VividSeats was created by two former University of Iowa roommates, Jerry Bednyak and Eric Vassilatos. The company was founded in Chicago, IL in 2001. The two founders saw their company experience a 1000% revenue growth spurt from 2006 to 2011 and since 2011 the company’s employee base has increased by 400 percent. While the original business model of the company was similar to StubHub and TicketsNow, in 2008 they started offering a marketplace for individuals to buy and sell tickets through their “Sell Your Seat” program.
The VividSeats website is clean, intuitive and easy to use and is similar in structure to most ticket seller websites. Vivid Values is a rewards program that offers various discounts, gift cards and other special offers for participants who purchase tickets frequently.
Like the other two companies reviewed in this guide, VividSeats maintains a blog called Fandemonium that regularly publishes posts on sports and entertainment topics.
The VividSeats website has an extensive frequently questions page where users can find the answers. Topics include:
- General Information
- Seat & Ticket Information
- Cancellation Policy
- Special Delivery
- On-Site Insurance Policy
- Credit Card Authorization Form
VividSeats offers the same access to tickets for major music, comedy, festival and theater events. They also sell tickets to hundreds of sporting events and partner with major sports teams and associations including the St. Louis Rams, Chicago Bears, Miami Dolphins and a number of collegiate level sports teams. They are also official ticket resellers for the Rose Bowl, the Big 10 and the Preakness.
Ticket prices are competitive and will vary in the reseller program. There is no cost for a private individual to list a ticket for sale, but there is a 10% fee charged when the sale is made. The buyer pays for the delivery of the ticket.
Customer service can be obtained by email through the website or by calling their toll-free number, 800-501-9983, 8am to 8pm CST Monday through Sunday.
Terms and Policies
Vivid Seat's terms can be found on their website which details information on ownership, liability and responsibility for returns and cancellations.
VividSeats maintains an online presence where customers can get the latest information about ticket sales to major events.