Review of Online Luggage Retailer: Koffer24.de

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Koffer24.de is a well-known German online retailer for branded luggage and leather accessories. More than 5000 products from 60 top brands are available on Koffer24.de. The products available on Koffer24.de are bags, cases, trolleys, handbags, backpacks,

Koffer24.de is a well-known online destination for branded luggage and leather accessories. Established in 1920, in Frankfurt, by Friedrich Stoll, Koffer24.de is currently managed by the family’s fourth generation. The online store started operating from 1998 onwards. Products from over 5000 brands from more than 60 manufacturers are available on Koffer24.de. The products available on Koffer24.de are bags, cases, trolleys, handbags, backpacks, sport bags, umbrellas and wallets. Popular brands like Rimowa, Picard, Bree, Titan, American Tourister, Calvin Klein, Go Easy, Esprit and Samsonite are available on the Koffer24.de site. Koffer24.de also offers the in-house products on its online store. Payment options offered by the store include Visa, Maestro, American Express, Paypal, Sofort and Giropay. Other choices available are prepayment and cash on delivery. The site is in German though English language option is also available. Delivery of products is free within Germany for purchases above €40.00 while it attracts shipping charges ranging from €15.00 to €50.00 for other countries. For UK, delivery charge is €15.00 while for USA it is €50.00. An extra €4.90 is charged for cash-on-delivery option within Germany and €13.95 for other countries. Products are usually delivered in three business days within Germany, while for outside countries it may take up to five business days. For most of the products offered by Koffer24.de, spare parts can also be ordered.

 

Key Differentiators

Customer experiences often point to the fact that purchases from Koffer24.de online store can be significantly cheaper than purchases from other stores both in and outside Germany. Unlike many online luggage stores, Koffer24.de usually does not charge the 19% VAT on the products it offers for customers outside of the European Union. Koffer24.de offers a discount of 3% on its products in cases of advance payments. The site has been verified and certified by MasterCard and Visa, with regard to the security of online transactions. There is a 14-day return policy in place, which gives the costumers the right to return unused products and get a refund within 14 days of purchase.

A trial call to the Koffer24.de helpdesk found the staffs to be helpful and efficient. They seem to have a good understanding of the products and speak excellent English. The telephone helpdesk is available during business hours throughout the week, except on Sundays.

 

Koffer24.de vs. Close Rivals

Two of the closest competitors of Koffer24.de in the online luggage space are eBags.com and Bagsbuy.com.

Each product featured in Koffer24.de site can be viewed with its own description, dimensions, price, costumer reviews, warranty and pictures. In addition to the online option, products can also be ordered over phone or through fax.

When purchasing through credit cards from the Koffer24.de online store, the shipping destination country should be the same as the country where the credit card is issued. One issue in the customer handling process could be the lack of proper communication between various departments. In case of refunds, costumers have to pay postal charges while returning purchased products and the re-imbursement will not include the original shipping cost charged.

eBags.com was established in 1999 in USA as an online retailer of branded and designer leather bags and accessories. It provides many more criteria based on which products can be searched such as color, price and leather material. eBags.com offers reward points on each purchase, which start accumulating right from the first purchase. eBags.com provides a 60-day return policy, significantly higher than the 14-day period offered by Koffer24.de. Another feature of eBags.com is the gift certificates, which could be bought for as low as $25.00 and presented to friends and relatives. eBags.com also offers a 100% money-back guarantee in case the same product is available in another competitor site for lower amount.

Bagsbuy.com is another known competitor to Koffer24.de, specializing in business, travel, sports and laptop bags, cases and wheeled luggage. Products can be searched based on price, brand and color. Shipping is free, anywhere in USA. Payment options include Google Checkout, Cashier’s check, money order, Western union, Paypal and eBillme along with all major credit cards. ‘Free return within 60 days’ and ’no sales tax’ are promised by Bagsbuy.com. Bagsbuy.com has a unique feature known as ‘100% Safe Purchase Guarantee’, which protects the consumer in case of fraudulent transactions.

While a leather Braun Büffel briefcase would cost €898.00 on Koffer24.de, a leather briefcase from Jack Georges would cost €515.95 on eBags.com. Likewise, a leather Zeyner briefcase on Bagsbuy.com would cost you €420.49.

 

Pricing

Koffer24.de is a platform for business and causal luggage, backpacks and handbags from various renowned brands. The Koffer24.de website lists the merchandise into various themes. The price ranges for the individual themes are as follows:

  • Business: Includes leather briefcases, laptops cases, laptop backpacks, laptops covers, wheeled office cases, writing cases, wheeled pilot cases and much more. Prices start from €17.90.
  • Car Luggage: Includes brand specific luggage for high-end luxury cars like Audi, BMW, Mazda, Mercedes, Opel, Porsche and many more. Prices start from €69.00.
  • Fashion: Includes leather and nylon handbags, foldable totes, shopping bags and more. Prices start from €24.95.
  • Kids & Back to School: Includes bags, gym bags, school cases, umbrellas and luggage for school. Prices start from €8.95.
  • Luggage: Includes beauty cases, wheeled bags, accessories, duffels, garment bags, shoulder bags, toilet bags, spinners, classic cases and much more. Prices start from €6.95.
  • Specials: Includes accessories, attaches, briefcases, pilot cases, laptop cases and much more. Prices start from €10.00.
  • Sports & Backpacks: Includes accessories, backpacks, bum bags, sports bags, umbrellas and much more. Prices start from €6.95.
  • Wallets: Includes belts, cardholders, coat wallets, European wallets, gift sets, jewel boxes, key holders, men’s wallet, watchcases and much more. Prices start from €12.00.

 

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