Personal Attributes of a Great Church Secretary
Getting hired as a church secretary is not as cut-and-dried as one might think. Finding someone with the right office skills and experience are a must of course, but there is so much more that goes into play when a pastor or church hiring committee considers the needs of the church at large.
A church has been said to be, "A hospital for the sick soul." Because of the numerous needs of both members of the congregation, and of those living in the local and surrounding community who do not have a church home, there are some important natural characteristics that need to be considered for the church secretary position. The professional skills required, as with any organization or company, will be set according to the responsibilities expected of the secretary, but equally important are the following personal attributes that will make for a really great church secretary:
- Pleasant Phone Presence... As with any business, the first impression goes a long way. Often times a great deal of courage has had to be gathered up for the caller to pick up the phone and make a call to a church. It is imperative for the church secretary not only to be polite and helpful, but to answer the phone with a warmth that indicates to the caller that they have certainly done the right thing by calling the church.
- Friendly...Surely all secretary's should be friendly, but especially the one who sits behind the desk in a church office. Great church secretaries instinctively understand and believe this to be true. They will show a friendliness that is natural by their tone of voice, body language, willing spirit, and quick smile.
- Patience...Whether its a church member calling to ask for a phone number for the fifth time that day, an angry or irritating stranger who has dropped in with a benevolent need and demanding to be helped, or one of the church trustees asking for help five minutes before closing time, a great deal of kindness and patience is needed by the church secretary. No exceptions!
- Compassionate...It stands to reason that anyone who would want to be a church secretary would be someone who is genuinely compassionate. Unfortunately, even a compassionate natured church secretary can be worn down in certain circumstances. Finding an individual whose references indicate a strong degree of compassion, mixed in with a natural leaning toward patience, is of the utmost importance in a great church secretary.