Cowboom vs Tech For Less vs ArrowDirect: Affordable Electronics Stores Compared

Knoji reviews products and up-and-coming brands we think you'll love. In certain cases, we may receive a commission from brands mentioned in our guides. Learn more.
Each retailer has it’s pros and cons. Cowboom is an excellent choice if you are looking for a wide range of electronics. They are owned by Best Buy and you can often find deep discounts on brand name electronics. If you are only interested in buying a c

When it comes to buying consumer electronics such as computers, TV’s, and tablets, we want to get our money’s worth.  Is it better to buy a product just because it is name brand or sale?  Is it better to buy a refurbished product to save money?  Customers should weigh the pros and cons before they make their purchase?  Where should you shop for electronics?  The following report takes a look at the advantages and disadvantages of three different consumer electronics stores. 

Cowboom

Since 2010, Cowboom has been selling electronics to customers through their online store.  The Cowboom online store and company is a Best Buy brand.  Cowboom offers a large selection of electronics such as computers, TV’s, cell phones, MP3 players, iPods, and more. Cowboom also sells other merchandise including music, movies, office supplies, clothing, jewelry, accessories, home and garden products, as well as health and beauty products.

Features

Business Credibility and Trustworthiness

On a grading scale of A+ to F, Cowboom received an A rating with the Better Business Bureau.  Cowboom has been BBB accredited since August 18, 2011.  Despite their good rating, there will be times when problems will arise.  Within the last three years, 67 complaints were filed with the Better Business Bureau, and 22 complaints have been closed within the last 12 months.  Customer complaints were filed due to the following reasons.

  • Advertising and Sales Issues       16
  • Billing and Collection                    2
  • Delivery                                        5
  • Guarantee Warranty                      2
  • Problems with Products and Services     42

Payment Options

Cowboom accepts all major credit cards such as Visa, Master Card, American Express, and Discover.  In addition, Cowboom also accepts alternative payment options such as Amazon Payments and Pay Pal.  Cowboom does not accept other forms of payment including Bill Me Later, money orders, and checks.

Shipping

Cowboom ships orders within the United States including Alaska and Hawaii.  However, the retailer does not ship orders to P.O. Box and APO/FPO addresses.  Free shipping is available for all orders.

Return and Refund Policy

If you are not fully satisfied with your purchase, Cowboom offers a 30 day return policy.  All returned items must be returned in new and unused condition.  All paperwork, packaging, and tags must be attached.  Shipping fees are non-refundable, and free shipping is available on all returns. 

Tech for Less

Tech for Less has been in business since 2001, and is the world’s largest vendor of refurbished electronics.  Tech for Less sells name brand products at low prices which come with a warranty.  The retailer also offers a 100% satisfaction guarantee. 

Features

Business Credibility and Trustworthiness

On a grading scale of A+ to F, Tech for Less received an A+ rating with the Better Business Bureau.  Tech for Less has been accredited by the Better Business Bureau since January 25, 2002.   Within the past three years, there have been 38 complaints against Tech for Less and 3 complaints were closed within the last 12 months.  Complaints were filed against the retailer for the following reasons.

  • Advertising and Sales Issues       8
  • Billing and Collections Issues       3
  • Delivery Issues                                  2
  • Problems with Products and Services     22

Payment Options

Tech for Less accepts major credit cards including Visa, Master Card and American Express.  The retailer also accepts payments from Pay Pal, Google Checkout, and Amazon Payments

Shipping

Tech for Less does not list shipping charges on their website.  However, shipping charges will be determined at checkout and are based on zip code and country.  Also, Tech for Less will ship orders outside of the United States.

Return and Refund

Tech for Less offers a 30 day money back guarantee.  All of products sold by Tech for Less offers a 90 day warranty with a full refund or a replacement. 

Arrow Direct

Arrowdirect.com is an online retailer which specializes in name brand desktop and laptop computers, tablets, and other electronics.  Arrow Direct carries popular name brands such as: Samsung, HP, Acer, Asus, Lenovo, Apple and more. 

Features

Business Credibility and Trustworthiness

There are currently no records for Arrow Direct on the Better Business Bureau’s website. 

Payment Options

Arrow Direct accepts major credit cards including Visa, Master Card, Discover, and American Express.  Customers may also pay for their purchases with Pay Pal. 

Shipping

Arrow Direct ships orders within the United States including Alaska and Hawaii.  Arrow Direct does not offer international shipping at this time.  In addition, the retailer does not ship orders to P.O. Box and APO/FPO addresses. 

Return and Refund  

Arrow Direct offers a 30 day money back guarantee.  You may return any product for any reason within 30 days of purchase. Items covered by this policy will be returned at your expense. You may choose any means of return shipping you wish; however, you must use your shipper’s tracking service, as well as insuring your return shipment. Whatever shipping method you choose will be at your expense. Make sure that you insure the product for the amount of your original purchase price.

All product(s) with Microsoft operating system software installed may be returned for a full refund or credit, excluding shipping fees and or return shipping costs, within thirty days of date of sale if the buyer does not accept the license terms for the operating system.

Electronic Stores Compared

Cowboom is different compared to Tech for Less and Arrow Direct because they offer other merchandise such as office supplies, clothing, jewelry, accessories, home and garden, and health and beauty products.  Arrow Direct’s inventory focuses more on computers and tablets.

The first thing that customers consider is the credibility and reputation of a retailer or company.  Cowboom received an A rating with the Better Business Bureau, while Tech for Less received an A+ rating.  However Arrow Direct does not have a file with the Better Business Bureau at this time.  Despite their good ratings, Cowboom and Tech for Less received the most complaints about products and services.  This factor alone may be pragmatic for some customers.

All three stores offer alternative payment options in addition to major credit cards. Tech for Less accepts Pay Pal, Google Checkout, and Amazon payments.  On the other hand, Cowboom accepts Amazon Payments and Pay Pal.  Arrow Direct only accepts Pay Pal as an alternative form of payment.

Pricing

One of the biggest deciding factor that customers consider is price.  Let’s say that you are in the market for a new laptop.  Will it be better to buy a brand new laptop or a refurbished one?  Pricing will vary at each retailer and will depending on what you are looking for.  For instance, customers will be surprised to find an Apple Macbook for $179 at Cowboom. Usually, Apple products tend to be expensive and their computers normally cost $1,000 or more.  

0 comments