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Backcountry vs Campmor vs REI: Outdoor Gear and Clothing Stores Compared

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Outdoor recreation is a big business and finding the best prices and the best selection are part of the comparison process. There are times you want to return a product because it didn’t work out, so knowing a company’s return and refund policy is hel

Backcountry

Backcountry started out in 1996 when two men started selling avalanche beacons out of their apartment in Park City, Utah. Today, Backcountry is a large online store that sells all types of outdoor gear and a large selection of outdoor clothing. Their outdoor gear and outdoor clothing products include well known names such as The North Face and Black Diamond and the hard-to-find brands like Norrona and Stoic.

Backcountry Product Line

Backcountry sells outdoor gear and outdoor clothing in many different categories including:

  • Men’s, Women’s and Kid’s outdoor clothing
  • Shoes and Footwear
  • Ski and Snowboard
  • Hike and Camp
  • Climbing
  • Travel
  • Paddle
  • Snowshoe
  • Fly Fishing
  • Bike
  • Run
  • Accessories
  • Luggage, whether you are traveling from hotel to hotel or base camp to base camp.

Backcountry carries hundreds of major brands and hard-to-find brands of outdoor gear and outdoor clothing from 4FRNT Skies to Zoo York. Backcountry always has some good discounts listed on their online store website. For example, today you can get 20% off of Norrona jacket or pants. Currently, their featured brands of outdoor gear and outdoor clothing are:

Backcountry Return and Refund Policy

Backcountry has a lifetime return policy. If your new and unused outdoor gear or outdoor clothing does not fit your needs, they will issue a full refund. If at any time, your outdoor gear fails, they will issue a full credit, with no questions asked. Their refund policy also mentions that they will accept used gear within 90 days of purchase for a full credit of the purchase price.

Backcountry Shipping Policy

Backcountry offers free 2-day shipping for orders over $50 within the continental 48 United States and APO addresses. Select Economy in the shipping cart for this offer. Backcountry also ships internationally to most countries.

Backcountry Customer Support

You can contact Backcountry customer support various ways:

  • US toll free: 1-800-409-4502
  • UK toll free: 08-082344940
  • International: 1-801-973-4553
  • Online chat and email

Backcountry Coupons

Backcountry Customer Comments

Backcountry has excellent ratings and customer comments.

  • Google rates them 4.7 out of 5.
  • Bizrate.com gives Backcountry an overall rating of 9.2/10 with the following comments.

They won the Bizrate.com Circle of Excellence Award in 2013.

Here are a few customer comments from Bizrate.com:

  • Easy check out. I've shopped here before and have been really happy w/ the service.
  • Fast and Simple...cheapest prices I could find for everything on one site.”
  • Awesome site! I looked for a long time on other sites for Goggles and this was the best deal.”
  • I had a chat with a with customer service with a few questions before my purchase. I believe the name was Rj and frankly everything was answered quick and fully. My experience with Backcountry was amazing for the first time! Will shop here again for sure.”
  • Called the store and spoke with a gentlemen regarding the bike rack and if it would fit my auto, he checked and confirmed that it would fit, very pleasant and informative

Campmor

Campmor is an outdoor gear and outdoor clothing store that was founded in 1978 and they are located in Paramus, N.J.

Campmor Product Line

Campmor sells all types of outdoor gear and outdoor clothing in the following main categories:

  • Men’s, Women’s and Kid’s outdoor clothing
  • Outdoor Gear from action cameras to yoga
  • Shoes and Boots for men, women and children

Campmor has separate categories for:

  • Tents
  • Packs
  • Sleeping Gear
  • Snowshoes
  • Snow Sports
  • Pet Products
  • Hot Deals
  • Just Added Products

Campmor carries all major brands of outdoor gear and outdoor clothing from 83 Sportswear to Zoic. Currently, their featured brands are:

Their web site also has a deal of the day for more savings.

Campmor Return and Refund Policy

Campmor allows you to return all products that are in resalable condition within 1-year of purchase along with the receipt for a refund. If the product was used and found defective, Campmor will exchange or repair within 1-year of purchase. 

Campmor Shipping Policy

Campmor offers free shipping on most orders (oversize excluded) over $50.00. This offer is good for all 50 United States, Puerto Rico and PO Boxes via USPS and UPS. They also ship to Canada.

Campmor Customer Support

You can contact Campmor customer service at:

  • 1-800-525-4784
  • Live chat

Campmor Customer Comments

Campmor also has excellent customer ratings with some customer service problems reported by customers.

  • Google rates them 4.6 out of 5.
  • Bizrate.com gives Campmor an overall rating of 9.1/10 and in 2005, they won the Platinum Circle of Excellence Award.

The following are a few customer comments:

  • I purchased a set of snow-pants last December and was pleasantly surprised with my purchase. While the delivery took a few day longer than I had hoped (it was near Christmas....so no big deal) I was overall very happy with my purchase. They had a wide variety of options along with great onsite reviews from customers of theirs which I found to be very useful. Pricing was in line with the quality; my pants weren't something I can use for years to come like my husband’s Burton snowboarding pants, but they surely did the trick and kept me dry and warm while toting around 2 kids, a husband and 2 snowboards!”
  • I needed to order a hydration pack as a gift, but not knowing much about them myself, I decided to call customer service to ask a few questions. Thankfully the gentleman I spoke to was very knowledgeable, helpful, and patient. “

REI

REI is probably the most well known name in outdoor gear and clothing. REI started out as a cooperative to share outdoor climbing gear in 1938 as Recreational Equipment Cooperative. Today, REI has grown to 129 retail stores in addition to their online store.

REI Product Line

REI has a large selection of outdoor gear and clothing in all major and smaller brands in the following categories.

  • Camp and Hike
  • Cycle
  • Climbing
  • Fitness
  • Run
  • Paddle
  • Snow Sports
  • Travel
  • Outdoor clothing for men, women and children
  • Deal of the Day

REI carries many outdoor brands from Ahnu to Yakima.

REI Outdoor Guides

The REI website also has the following helpful information about outdoor recreation:

REI Expert Advice Video – Layering Clothes / YouTube

REI Membership

You can become a member of REI. For a one-time $20 fee, you can become an REI member. A benefit of being an REI member is that you will get an annual refund, which is usually 10%.

REI Return and Refund Policy

REI allows you to return a product if you are not satisfied within a year of purchase for a refund or a replacement. This guarantee does not cover normal wear and tear or damage caused by improper use.

REI Shipping Policy

REI offers free standard shipping for orders of $50 or more. This offer is good for U.S. addresses only including APO and FPO addresses. Oversized items might be excluded; you will be notified at the checkout.

REI Customer Support

You can contact REI at:

  • Toll free: 1-800-426-4840
  • International: 1-253-891-2523
  • Live help
  • Email

REI Coupons

REI Customer Comments

REI has excellent ratings also and they are a Stella Service Elite member.

  • Google shows them with a 4.5/5 star rating.
  • Bizrate.com gives REI an overall rating of 9.2/10 and they are a Bizrate.com customer certified store.

Here are a few customer comments from Bizrate.com:

  • Having grown up in the pacific northwest I was fortunate to discover REI in the '70 and have been a faithful customer since then. Good quality equipment, their return policy is borderline insane, and the prices fair.”
  • This company is a great company and I have used them for a wide variety of products nearly all of which I have been extremely satisfied with. They have a great selection of products made in the USA, and are my favorite place for travel/outdoor supplies. My upcoming trip to Costa Rica for Jaguar research and conservation would be much less well furnished if not for REI and I look forward to making use of my gear.”

Outdoor Gear Price Comparisons

Price comparisons can be tricky, since at any given time one company might have something on sale while another doesn’t. Here are a few outdoor gear and clothing price comparisons.

Asolo Fugitive GTX hiking boots – men

  • Backcountry - $214.95 - $224.95
  • Campmor - $224.99
  • REI - $225

The North Face Mountain 25 tent

  • Backcountry - $538.95
  • Campmor - $499.97
  • REI - $539

Black Diamond Alpine Carbon Cork Trekking Poles

  • Backcountry - $159.95
  • Campmor - $139.97
  • REI - $159.95

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Sam Montana

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